Jegs reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Jegs
Welcome to our customer reviews and complaints page for Jegs. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Jegs.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Jegs's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Jegs, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Jegs. Your feedback is an important part of our community and will help others make informed decisions.
Jegs has a real problem
WE have a real problem! I placed an order for over $2000 on November 24, 2020. Thus far, this order has been screwed up at least three times now by this Melanie LaCount with the last one being within the last couple of days. I have been lied to with regard to delivery dates for my rear wheels and for my aluminum wire looms which were both supposed to be sent out in early December Per the conversation I had with one line staff; I recently received a notice from this Melanie on 12/30/20 advising me that my aluminum wire loom delivery date is going to be pushed out until February; I requested that she cancel that single item on the order as I would get it elsewhere (I have one expected to arrive tomorrow). She responded very shortly thereafter advising that she had canceled the order; I quickly responded asking if this meant that she also canceled my rear wheels and got no response. In looking at my order today, I noticed the rear wheels are not even on the order anymore although the aluminum wire loom is still there. My guess is that she has canceled the rear wheels, not refunded any money, and left the damn wire looms intact. I call her this afternoon and her VM sounds like the same gal that lied to me in early December about the shipping dates of these two items; e.g. 12/7 & 12/12 respectively.
I am well beyond irritated at this point, I have called the bank and I can and likely will reverse the charges and less something is done ASAP. The next person I want to hear from is a supervisor and not one of your line staff. I absolutely DO NOT want this Melanie person to even touch my account anymore. I have tried to be patient and understanding about all the shipping issues around Christmas and whatnot, but this is gone well beyond the line ridiculous. If I do not hear from someone by 5 o'clock tomorrow I will spend the evening making repetitive phone calls and not be willing to spend over an hour on hold and emails until I do get a response. If I still don't get a response I will be making a trip to my bank on Thursday morning. As it stands I have cleared out my entire wish list from your website as you probably lost this customer over this.
I have invested some time into researching various reviews this evening; added a few of my own as I went through each one. Also looked into the Ohio and Idaho AG's consumer complaint process.
So much for satisfaction absolutely guaranteed! FIX IT
Oil Pan - 50200 - Defective
Defective stamping oil leaks from bolt located in front of oil filter. you can see in the product image the hole is drilled too close to the inside of oil pan. DO NOT PURCHASE unless you enjoy pulling your engine after fresh install.
The defect can be seen in second from last product image.