Int*idprotect Mntr Svc 877 - 974 - 1563 WA Complaints & Reviews

Resolved Int*idprotect Mntr Svc 877 - 974 - 1563 WAdisputed charges

I too used Intellius back in Sept. I see on my bank statement that I had been charged $19.95 for ID Protect. I call them up and the Customer Service rep tells me I signed up back when I used Intellius at a promotional price. I told him I had no idea it was a promotional price and that I felt that it was a very unprofessional way for their company to suck in unsuspecting individuals. I was irrate and told him I would be contacting the BBB and my bank. He puts me on hold for a couple of minutes and comes back and tells me he will be refunding me for all 5 months. 5 MONTHS!!! I missed it on 4 previous statements. SO don't let them tell you that you can't get a refund. He was very polite and told me to make sure I read all the fine print from now on. I usually do but this one was very deceptive.

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    Intelius_Customer_Support Feb 23, 2010

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.

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Resolved Int*idprotect Mntr Svc 877 - 974 - 1563 WA — unauthorised charge to my credit card

This charge of $19.95 just showed up on my credit card statement. I don't even know who this company i...