I purchased a boat from Joel Hensler at Inland Auto & Boats in October of 2007 and took delivery of the boat in May of 2008.
I have a long list of complaints but I will only list the worst offenses of my experience including, but not limited to:
- Removal of speakers and head unit AFTER I purchased the boat
- Trailering a boat 3000 miles with NO chains, unsafe bearings
- Brand new custom made top ripped on delivery
- Refusing to pay $60 for a hotel for us to wait after delivery 11h late
- Malfunctioning unsafe trailer
- Screening my calls during delivery - to date
- Don't answer emails regarding the equipment they STOLE from my boat
- Agreed repairs leaking, not installed properly, broken
I don't expect the world out of a used purchase, but this has been the worst experience of my life. Buyer beware isn't sufficient. Buyers stay away.
We feel like we got screwed at Inland Auto, Boat & RV located at 681 E. San Jacinto., Perris, CA 92571. Several weeks ago, in good faith, we thought we bought a boat at Inland Auto, Boat & RV in Perris, CA. We spoke to MATT DIKAN, son of the owner, HOWARD DIKAN. We negotiated a deal with MATT DIKAN, son of owner, HOWARD DIKAN. to run a very underpowered Bayliner out at Lake Perris in a few days. We were told to make sure we brought our cashier’s check the day we ran the boat at Lake Perris. After a couple of days, MATT DIKAN, son of owner HOWARD DIKAN, owner of Inland Auto, Boat & RV called us to tell us that the boat we were buying actually had the wrong trailer (bait and switch) on it and that the trailer we had bought was the wrong one. We were unhappy, but tried to give Inland Auto, Boat & RV the benefit of the doubt thinking an error on their part had happened. We waited SEVERAL weeks for the trailer to be fixed. In the mean time, we read up on what an underpowered boat the Bay liner we were purchasing from Inland Auto, Boat & RV was.
We went back to Inland Auto, Boat & RV on Saturday, April 7, 2007 to see the boat we had scheduled for a Lake run the following Wednesday. We noticed the boat STILL had the wrong trailer. So we told MATT DIKAN, son of owner HOWARD DIKAN of Inland Auto, Boat & RV, that we decided to purchase another Bayliner we had looked at weeks earlier. So we renegotiated a price for the new boat and, again, set the Lake Perris test run for the following Wednesday. MATT DIKAN, son of owner Howard DIKAN, owner of Inland Auto, Boat & RV did not ask us for a cash deposit. We did not think much of it as we were PAST CUSTOMER’S who purchased a boat from Inland Auto, Boat & RV ten years earlier and very well established customers.
So we left on Saturday and were told to bring our old boat in on Wednesday with a cashier’s check.
On Tuesday, we called for an exact amount to make the cashier’s check out for. The first salesman told us some other people came in the day before, paid them more MONEY, MONEY, MONEY and that we WOULD HAVE TO TAKE THE OTHER BAYLINER. The next guy we talked to, maybe HOWARD DIKAN, lied. He didn’t know the “story” the other guy had told us, so he made up a new one. Oh, terrible mistake, error on their part, etc… Seemed like they were well practiced at the lies. We were told we could do nothing about the other boat because it had already changed title. I asked them exactly when they were going to tell us they HAD SOLD OUR BOAT OUT FROM UNDER US. Were they going to wait until they got us, our boat and some high pressure lies to again TELL US WHICH BOAT THEY DECIDED WE WERE GOING TO BUY. Shame on them. Do they think the people of Riverside county are stupid? I used to run a chain of family retail stores, but I took pride in MY business and family. It appears this family team of Grandfather, son and Grandson make a pretty well polished team. We would never trust a word anyone who worked there said and with them lying so much I wonder what they do to “FIX” the boats they sell. We certainly would not trust Howard Dikan or Matt Dikan with the life of a pet rat life, let alone the lives of small children who may ride on these boats. I am 51 years old and have never run into anything as orchestrated as the routine I found myself in at Inland, Auto, Boat & RV at 681 E. San Jacinto., Perris CA 92571. I hope MATT DIKAN and his father, Howard DIKAN sleep well at night. I bet they do because they worship MONEY, MONEY, MONEY...
Inland Auto, Boat & RV
681 E. San Jacinto
Perris, CA 92571