I made a purchase of eye cream and than cancelled before recieving product. I was told to not open and return. Without my knowledge or authorization their partners in crime started charging my credit card for products and services without my consent or knowledge.
The product was ordered from a tv ad. the product was to be mailed but would not be charged to your account if returned before the 31of the month.I returned the product In the middle or the month all I was to pay was 7.95 to be charged to my credit card.they would not take a electronic check or a debit card only a credit card.I see now that was so they could charge for postage and the productt also they also said the would send a beauty book free.After returning the package I was charged for the product and 59.65+ 7.95 for postage 24.95 for beauty book two charges for 1.50 ea they said for beauty advice I should have been charged only for the postage. Thet ony give you a ship from address, which is where I returned the package, with a returned receipt requested.After trying to contact them by phone with no answer just music playing for three hrs.I called my cc, company and she tried to get them while I was still on the phone with the same result that I had.After hanging up my mail was delivered and they had sent anothjer package I have also returned it and informed my cc company not to take anymore charges from them.I am very angry because I am a senior citizen and have a fixed income and they have just cut down the amount of one of my checks. I think they should change the name of the company to HIDE YOUR LIES.
On 1/30/2011 I ordered the risk free trial of Hydrolyze. I was supposed to be charged $7.95 for shipping. When I received my package I was surprised to find 3 bottles of Hydrolyze and an invoice for $138.85. I checked my credit card and they not only overcharged me for the trial but also billed me for $1.50 twice for YourBeautyAdvisor. I had no idea who they were. I called and explained to them what had happened and they said I had ordered the 3 bottles and also joined the program of YourBeautyAdvisor. This is a Hydroxatone program also. I told her I only ordered the trial and never joined the program and that I had never heard of it until it showed up on my credit card. She said she would cancel and credit the 2 $1.50 charges but would have to have products back before she could refund my money. DO NOT TRUST THESE PEOPLE!
I ordered the free trial and was charged 132.00 the very same day. I fixed my problem of refund because they illegally took money not autorized. They gave me a refund withinn 5 days.
When you call you must tell them that if they do not refund your money you will get a lawyer and charge them for credit card fruad because that is what it is.
trh this and you will get your money back.
don't send the product until you recieve your refund and give them a deadline of 5 days.
good luck and never give in to thier scheme of things, keep control, after all it is your money.
Purchased product back in November or 2010 cancelled in December of 2010. the representive did not inform me that the products had to be returned. Then in January I was hit for 69.95. After calling them about this deduction from account, i was informed my money would not be returned. I was informed by representive to return the product. Hydrolyze feel they have no responsibility to inform their customers when they call to cancel to return the product. Second there is no way to use up to two bottles of this stuff in 30 days, and they know that. This is how they get their customers. This company is a total rip off and they are not customer friendly. BEWARE OF THIS COMPANY AND THEIR UNFAIR BUSINESS PRACTICES. THEY FEEL ITS OKAY TO TAKE YOUR MONEY
What a ripoff and a hugely expensive one at that. The so-called "free" trial is not free at all as they ship two containers of the product and then bill you a month later, even after you have repeatedly canceled future shipments. An affiliate company, Urban Nutrition, sends coupons in the order for "free" samples (NO BILLING) and I made the mistake of ordering "Venacura" andthe invoice enclosed with the order indicated $0.00 due. However, two months later, a charge shows up on my credit card. I contacted the company five times by email, and finally received a ridiculous response (and I quote):
"...If you did not receive it, contact the USPS, maybe someone took the package, tampering with the U.S. Mail is a federal offense. I strongly advise you follow up with them. "
Notice they did not respond as to why I was billed for a FREE sample, no future orders shipped or received.
Of course, after more corresondence, someone finally advised that they have "no record of any free item" - how convenient when it came from THEIR catalog! Oh and Hydrolyze absolutely does NOTHING to improve dark circles, wrinkles, etc. - wonder how much the people who give (fake) testimonials are paid.
I responded to an ad in May 2010 which was for a free Hydrolyze, under eye treatment from Hydroxatone. They sent two containers, not one. I was billed today 8/4/2010 for the two containters @ 69.95 ea. The person I spoke to from this company was also very rude. Please let everyone know that nothing is free; you will get charged! The small print is you have 30 days to return or you will have to pay which I didn't catch. I learned an expensive lesson.
I ordered the TRIAL of Hydrolyze then received three jars of the product in the mail, and my account was charged for $147+. I have used one whole jar of Hydrolyze, and still have dark circles under my eyes. I think Johnson's Baby Cream, or Mary Kay Hand Cream does more than Hydrolyze. I need a refund of my purchase. Please locate the transaction on your records and issue a refund. Thank You.
Paula J. Rother
3935 29th Street
Des Moines, IA 50310
Cell phone: [protected]
Home phone: [protected]
One: I have ordered it after hearing the ad on a radio and made a compulsive call(slap on a head), while...
I tried the product for 26 days as it says on it's ad to return before 30 days. The product did not work removing my dark circles. So when I called, the first person said he had to transfer me to customer service. The second person said that he had to transfer me to customer service. I said that I thought he was customer service. He said "Oh No, I'm not" and really quickly gave me another phone number and hung up on me. When I called that number, it was for Verizon Wireless. Then about a couple of days later, they charged me $69.95 which I cannot afford and is way overpriced for that little bit of cream.
I called several days before I returned the product that I tried. The same month and the month after that I got billed for the products. I called them and asked them why they were still billing me and they said that they did not get the products back but I did return it. The sales rep instead of being helpful seemed really impatient and was not being very helpful as to how I could get my money back. The product was not cheap. The next sales rep told me he was doing me a favor when I asked for my money back when he said he can give me some refund but not all.
They also keep sending me products that I did not order. I might as well change my card since this company is so persistent in billing me even after I called to cancel.
This is a lesson learned. I will never ever try any products that has the catch line "try it for free."
This company is running a scam! I ordered my product and did not receive it. They claimed (lied) that I put the wrong address. I offered to fax them my copy to show the correct address that I entered from the internet.. they put on a 'phony manager" who said they could not help me. I too was given a tracking number- the post office showed they had sent the product back to the company...so not only did they recieve my money they got back their product. SHAME ON HYDROLYZE FOR RUNNING A SCAM-BUSINESS IN AMERICA--OR MAYBE IN SOME THIRD WORLD COUNTRY. I want my money back for the SO-CALLED FREE TRIAL (cost $8.84.) Do not buy this product from this company. Very rude and unhelpful customer service on top of everthing else.
Company has to continued to send products after I cancelled in July. Stop sending me your product and stop billing me.