Hello, I ordered products from this company in September, 2008 and have never received products or replys to my e-mails concerning the missing shipment. I have sent them at least 5 e-mails asking for either a refund or simply send us our products that we paid for. I have all my receipts and can even check their webpage for the status of my shipment, so obviously they can check that themselves also. My complaint is that they have no phone number for complaints or missing shipments, only a call center taking the orders and they will not talk about anything but orders or direct me where i can talk to somone regarding this. I am not sure if they are members of the better business bureau, but i do not know what to do or who else to contact regarding this... I have contacted paypal but they will only refund after 30 days and I gave them (hot dog collars) a few extra weeks to ship the product. My bank will not refund either as it has been after 45 days of the transaction. I am in New brunswick, canada so i cannot go directly to the place. Any information would be GREATLY APPRICIATED...
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Hot Dog Collars has NO communication and the worst customer service I have ever received.
I ordered a personalized, embroidered dog collar from hot dog collars on January 27th and paid for expedited shipping. I gave them my e-mail address so they could send me tracking information on my order. As of February 5th I have not received any information on my order, not even an acknowledgement of my order. I tried unsuccessfully to track my order on their website, so I called their 800 number and was told to send an e-mail. They will not let you speak to a customer service agent regarding orders already placed (unbelievable!).
Todd responded in less than 2 hours stating that it takes between 7 - 10 days to personalize dog collars and he did not provide any information on my order, nor did he answer my question.
The item did arrive, and the embroidery is so far off to the side it looks ridiculous. I had previously ordered an embroidered dog collar from GoTags.com and was extremely happy with their product and customer service. I have thrown away the collar from Hot Dog Collars and place an order with GoTags.com.