My husband and I have tried to work with these people numerous times. After having to quit my job in January 2009 to take care of my ill mother, my husband lost his job, due to the company going bankrupt, was forced to take a lower paying job, due to job and economy situation, we even went through local agencies, to try and keep things caught up the best we could. We contacted HomEq, numerous times and they told us we could try to qualify for a modification, due to all the circumstances listed above, was denied not once, but twice, because of an income ratio deficit. I finally did get back to work part-time, and contacted HomEq again, to update financial information. This time they said we again could qualify for a modification, due to the above circumstances, and that since I had gone back to work, it took care of the income ratio issue. So we did all the paper work, jumped through all the hoops, and met all the requirements they said we needed. The particular modification that we applied for the last time, required an escrow account to be setup. Which was fine, if it meant that we were going to get the modification that we so badly need. Well, we went to pay our house insurance, that month, and when we got there, the agent told us that we didn't have to pay, because our mortgage company ahd already paid it. So we called HomEq, and they said yes that they had paid it, and we also inquired about the status of the modification. The representative, then told us, that we had been denied a modification yet again. So the only affect that all this work and jumping through all the hoops that we did to work with these people, basically come back and smacked us in the face. HomEq, never notified us in any way to let us know that they had paid our house insurance, and the same thing has happened with our Real Estate Taxes that we pay every year, they paid those, again without any type of notification. Now instead of helping us, as they said they could, because of all the government money that have received, and supposedly "working with us", all it has done is increase our mortgage payments by $200 monthly. Now, I am am not able to work again, due to my health issues, and am wondering how we are going to make the mortgage payments again. We did manage to get our payments current again, but NO THANKS TO HOMEQ! They have done nothing, except for offering us a repayment plan, which would yet again, raise our mortgage payments. I DO NOT see where these people are trying to help at all, period! If anything, it has harmed us even further, by trying to work with them! We have tried everything, they required, and yet all it got us was an even higher mortgage payment. The banks, and government all say, they are trying to help the citizen, but all we have seen is an increase in our mortgage payments, and constant calls from them, wanting to know, when they can expect payment. We have never been late on our mortgage payments ever with HomEq, until things happened the way they did for us. I am not blaming HomEq, for the job losses, or the circumstances that my husband and I are dealing with. All I have to say is, they said they would help and work with us, and all the "HELP", they said they would give us, has ONLY MADE IT MORE DIFFICULT! I advise that ALL HOME BUYERS stay clear of this company, because they are not out to help anyone, in anyway, all they care about, is THEIR MONEY! And their "Customer Service", as they call it, IS THE WORST I HAVE EVER SEEN! STAY CLEAR!
I tried to get some compassion from this horrible servicing company back in February of 08, when I fell behind on my mortgage payment after losing business, since I am self employed. They would not put the arrears to the end of the loan which was 17, 000 at the time. They only offered me a forbearance plan that was so rediculous, since the payments were twice what my normal payment was at $3, 427.17. they new I could not afford to make this payment, how was I to make a payment double this amount, it makes no sense. They threatened forclosure, and left me no choice but to file a chapter 13 in June of 08 to save my home of 12 years. I was current in my post petition payments to homeq every month on top of my $1, 500 a month payment now to the Bankruptcy Trustee not to mention all of the other monthly obligations food, insurance, gas etc. Well I have fallen behind again and now I am 4 months behind and my loan just rolled over from 8.75%, I dont even know what it is now because they wont talk to me and wont help me because now I am in a Bankruptcy. They wouldnt help before the BK and Wont help me now. this is not right and the federal government or who ever has power, they need to do something about this company, I am a hard worker and want to keep my home and want to make my payments, I just cannot afford a $3, 400 a month payment every month, and now my house has depreciated so much the current value is $230, 000 and I owe 400, 000. I just want them to modify my rate and possibly give me a principal reduction or just put the arrears to the end of the loan. I dont know how to make this happen, and I am looking for some help. Can anyone guide me and my family in the right direction with this company.
I have a complaint against the way Homeq handled loan modifications, foreclosure and repayment plans. In September of 2008 I paid Homeq $14, 000 in an efford to keep my home from foreclosure. I was forced to sign a document 2 days before the foreclosure in an effort to keep my house off the market. The payment plan was impossible for me to maintain because I am unemployed and was only receiving unemployment at the time. I did have other income from my late husband's pension but it was not enough to make the $2600 monthly payment requested by Homeq. I told them it was impossible to make. Homeq in turn told me either to sign or my house will be sold in foreclosure. I signed the paper and made one payment in November 2008. In December I put my home on the market and it did not sell. On February 9, 2009, Homeq called me and requested $6, 200 and they would allow me to modify my loan. My monthly payment would then be 1500 per month. The problem is I did not have the $6, 200 to keep my house from being auctioned off. My house was put up for auction on February 25, 2009. No one purchased it.
Am I allowed to purchase my home back? Did Homeq handle my account correctly? I asked if I could have the sale date moved back in an effort to allow me to raise the money needed to stop the foreclosure. I would really like to repurchase my home. I am not working at the present time but am actively looking for work.
I have had the unfortunate experience of talking to "customer service" at HomeQ. Over the years it has become obvious that they train their people to treat us with no respect.
I had fallen a month behind. I called to work out a re-payment plan to catch up. I had to go through a list of income and expenses. The entire time comments were made that I needed to eliminate cable tv, reduce my phone expense, reduce my office expenses, etc. The final blow came when he said that maybe I wouldn't be behind if I made my wife find a job to bring in the extra money. He said it was obvious that I needed help getting my finances in order.
The saddest thing was, that after I started to yell at him, he said that I wasn't showing HIM prpoer respect. All of a sudden I have some 23 year old punk in a cubicle giving me financial advice and demanding respect. This attitude was not unique. I agree with a previous post that suggests this is a corporate policy to treat us in this manner. This behavior is obviouslt ecouraged and rewarded.
I am the Cheif underwriter and a principle in a loan modification company; Marsh Robert Group(Marsh Robert.com) I personally prepared and submitted a loan modification request for a family in Arizona. They would have been prime candidates for any lenders modification criteria. The household lost significant income in the economic downturn when one of two employment contracts were cut.
The father goes out and finds a job teaching special needs kids. He continues in his original employment contract remaining and continues running his part time business. He still is making much less than he was when he bought his house and has fallen behind in his payments to HomEq at this point. He calls them several times to hear 'you do not qualify for a modification' he keeps calling until a lady says, 'well, with three jobs, surely you can get more hours at one of them and catch up.'
That's when he gives up and calls us. We jump through all the hoops of asking about where and how to prepare his modification package to their standards and where to send it. After the usual few calls of 'we don't have it' and then 'we show we have a package but it is not yet accessible', I talk to a lady. It is soon obvious that I am talking to the same one my Client had given up on!! She was quite proud that she had told him he did not qualify and it was all his fault because when someone else told him he did, he wouldn't call her back for her to review his file again.
Explanations from me like, 'Maam, he was feeling overwhelmed, you had not helped him in the past, and we were preparing a professional package for him during that time to clearly show he was a worthy viable candidate' were dismissed out of hand as he had not given her the respect she deserved by immediately calling her when she told him to. It went down hill from there!
No understanding, no criteria, no logic just no! ...and then the HomEq websites accuse loan mod people of scams... These guys are only a servicer! They have a fiduciary duty to their investors that requires modifications in this economic climate. Class action anyone???
I waited over fourtyfive days for the insurance company to get the report of the damage that Gustov done to my home. The claims checks was made out to me and HomEq mortgage. HomEq instructed me to sign the checks and mail the checks along with postage paid addressed envelopes. HomEq sent a package of forms to fill out by me and my roofing contractor. I did as instructed. All of the inside damage, I had repaired while waiting on the insurance company to pay off (Using My Savings), I had a roofing company on standby and as soon as the insurance company checks arrived I had the roofers on the roof replacing it. it took 42 squares. cost $11, 000; the mortgage company told me that they was going send the repair money to me 1/3 at a time. this broke down to a little over $8, 000 per-check. Now these checks as I was told was to be sent out, first to get repairs started, then 50% complete and the last at 95 to 100%. I told HomEq that the inside was finished and when the roof was replaced the repairs would be complete. Now HomEq sent out a inspector to survey the repairs he said that all looked good. the inspector rated the repairs at 95% complete.The fence that runs across the back had damage, I had righted the post but did not line it up or replace two or three boards as I was pulling up flooring and laying ceramic tile and repairing drywall and painting.They now tell me that I must have the fence repaired before they send any more money.
I have owned several homes in my life and have always enjoyed being treated like a human being...
Hello-I think it is time for everyone that deals with Wachovia/-Home Q lending to come together and stand up. My wife and I over paid our loan thru 07/, to the tune of 5000.00 a mo. In Jan 08/ we made our payment, then Feb rolled around and we discovered our money was still in the Wachovia checking account. On the 14th of Feb we were handed papers of foreclosure. I made 14 calls to this company, and they told me because they did not receive Dec/07 payment, well I had all bank statements and paper to prove it was. I told them it had been made, they told me it was Nov /07, I told them, no -you have that also. We played this game all the way back to April /07, Now I am no longer looking at my paper work and just telling them that they have the payment. This then told me they did not have a clue. My best friend is an attorney, So I gave it all to him, he requested a report from them, with no response, I received a letter the first of June, and Home-Q will foreclose on07/15/08-, They Think-- I am writing this to let people know that if you look up --Wachovia Trouble- on your computer, you will find, This bank under federal investigation for laundering Drug Money and if anyone wants to join a class action. Please let me know. Thanks to everyone who wrote there story--Now it’s our turn to stand up!!! My wife and I will soon be all over the net with this story--Come join us!!
I feel like Homeq is ripping us off! I was on time with all my mtg. payments until the end of 2007 when my business wasn't do so well. I kept paying Homeq the best I could, sometimes $50 short. Of course I was in communication with them all along. I ended up not being able to afford homeowner's insurance in order to pay the mortgage so they added insurance to the mtg. They decided to put the full premium amount of $1700. Causing me to go into foreclosure! Then they added an additional $2000 legal fees. They told me I had to come up with at least $3200. to get it out of foreclosure, and when I did they declined my payment. Now I am currently in foreclosure again. I have no other alternative but to file for bankruptcy. I felt like they really screwed me over!
I must say that the people at Homeq customer service have been nice, but I get a different answer every time I call.
My mother just called me minutes ago, and I thought somebody in my family must have died. Soon thereafter, I realized that everyone was okay, and the reason for her distress was that she had just spoken to an HomeQ agent. Our family has had trouble with this organization since day 1. We are having a hard time fixing the problem. Which according to them is that we are behind on our payments. The good news is that we make all our payments from Moneygram, and thus are provided a receipt from Moneygram. They just threatened my mother with foreclosure even though we have insisted from day 1 that we are caught up, but needless to say the threat is because we are 31 days late according to there company.
Can a company do this? I have found hundreds of complaints for this company. Should we consider a class action lawsuit...