They took my money, and there is no sign of the product for 3 weeks now. Customer service does not respond to repeated emails. I called the sales number and they tell me that they have no information on orders, OR they hang up on me. Now the toll-free number on their website is DISCONNECTED. I am immediately calling my credit card and disputing the charges. I truly believe that HomeAnnex.com is taking money with no intention of fulfilling orders.
Home Annex.com is as bad as all the previous people have posted. Placed an order and haven't received it for over a month and yet my credit card statement shows they charged my account. They have poor customer service, or should I say non-exsistent customer service. Emails take several days to get a response, if any. There are bsolete phone numbers listed on the website. When you are able to reach them all you get is the same recorded message for every option you choose. The message tells you to contact them via email (which generally goes unanswered) or to check your order status online. Online order tracking amounts to telling you the date that you ordered and that you paid. Yes, they charge your credit card before even shipping the merchandise!!!
I emailed several times asking where my order was before someone finally responded by saying that my order would be shipped in 48 hours and take a week to arrive. The week has past and still no shipment.
I called. After getting the run around with dead end recordings, the only way I reached a real person was by choosing the SALES option on their phone menu.
The real person then can't tell you if the manufacturer has shipped your order and is "unable to reach them by phone right now" to check on the order. They promise to check and get back to you and then never do so. I called again using the SALES option to reach someone and got the same answer. They never called me back.
I finally called again. I asked again about my order status and when they gave the same answer that they would need to call the warehouse from where it was to be shipped and get back to me I demanded to be given the name and phone number of the warehouse. They told me the name but would not give the phone number. I insisted they give it to me so I could call to check on the order myself. I was told that a manager needed to be contacted before giving the number.
When they came back the story was that it wasn't the warehouse but the manufacturer Amerock who was causing the delay.
I then told them to cancel my order. I asked if there were anymore charges and told them I wouldn't pay any restocking fees.
They told me, "no, no restocking fee since I hadn't received the merchandise." I asked again and they said, "no, there will be no more fees of any kind to cancel your order."
I'm still waiting to see the credit to my charge account.
31 March 2009
Dear Home Annex Customer Service,
In the course of building a new home, we have ordered several times from Home Annex. The service has generally been good. However, we have experienced circumstances with the captioned order that border on the unbelievable!
On February 7 2009 order DHD-753668 was confirmed for:
40 BP53470-3 Amerock scroll pulls @ $2.14 each
12 Hickory Hardware P2282-SN pulls @ $4.52 each
4 Hickory Hardware P2281-SN pulls @ $3.19 each
We received the Amerock scroll pulls within 10 days. We heard nothing with respect to the Hickory Hardware items, and when I began enquiries, I was told on successive occasions:
1 “Belwith-Keeler should have advised us that the items would be back-ordered; they didn’t. They are now on two-week backorder.”
2 “The items will be shipped next week.” (4 weeks ago)
3 (today) “The items are not available from the original supplier; but we can re-order them for you at extra cost! You should have received an email on 15th March telling you this.” [I didn’t!!]
It seems to me that it is illegal to advertise a product for a specific price, take someone’s money as payment for that product, then tell them, “Oops! You have to pay more money for this product if you expect to receive it.”
In any event, please consider this a confirmation of my verbal instruction this morning to cancel this order with respect to the Hickory Hardware items. Also, please consider this a demand for refund of my money in the amount of $74.75 (I am asking for return of the $7.95 ‘processing fee’ since technically, you did not ‘process’ my order.
I note that the Hickory Hardware website is advertising these items for a few cents more ($0.15 and $0.22 respectively) than the price you advertised and I accepted. So for the princely sum of $3.24 from an order totaling $160.55 (that 2%) you held up my order for over six weeks and failed to timely notify me of what your problems were. Obviously, you don’t think much of your customers, and I now hold a similar opinion of you.
C C Stewart
I've been waiting over two months for HomeAnnex.com to refund in excess of $500 for an order that I cancelled before delivery.
Home Annex is a terrible company to do business with. I placed an order for an in-stock sink in December. By...
I purchased an item and when I received it, it was the wrong item. It was listed incorrectly on their web site (and still is!).
I requested an RMA the same via their web site. After more than a month, I still do not have the RMA. They are blaming the manufacturer because Home Annex uses drop-shipping, so only the manufacturer can take something back. This is [censored]. They are just incompetent and slow. Plus, if I ever get the RMA, they tell me it'll still take almost a month to get credit.
This company stinks.
DON'T USE THEM.