I rented a few movies in the summer of 2008. I moved away for college and I forgot all about them and started receiving collections notices in the spring of 2009. I went to the store, settled the debt with the manager (returned the movies and paid about 20 dollars).
Now, it's on my credit as still in collections in the SPRING of 2011 and I can't get in touch with anyone at the corporate level. It just kept me from renting my first home, despite that I have a cosigner.
I greatly need this resolved ASAP and have no idea how to do it.
I received a notice from National Credit Solutions, LLC (dated January 24th) of an alleged "debt, " related to the now-bankrupt Hollywood Video company. The "notice" does not detail what the charges might be for, but does display a "current balance." I never got a notice from the actual Hollywood Video company about any unpaid charges previous to this notice. Because the store location I used to use has been gone for a year or more, this made me exceedingly suspicious.
This is a scam.
These are con artists, who have developed a clever psychological scam. They prey upon the worries of persons who value their credit history. We all do these days. But they ask for a relatively small payment, often negotiating the amount down when you call them, and they know that the video rental business typically offered no proof to customers that rented items had been returned.
They want you to 1) doubt your memory about returned videos and games, 2) want to "make it all go away, " 3) see it as a relatively small amount of cash that you might as well just pay and be done with it.
Don't let them take advantage of you.
By conning thousands of people out of small sums, these criminals are laughing all the way to the bank. Think about how much money they can make if thousands of folks pay them fifty dollars every day. Most of us have to go to work each day and would rather not, and these jerks are happily stealing thousand every day by making you think they can hurt your credit history with their spurious "collection efforts."
DO send then a certified letter asking for:
-- Verification of the alleged “debt”
-- Further information about the nature of the alleged “debt”
-- The calculations used to arrive at the amount they are attempting to “collect”
-- Copies of any contracts or documents which form a basis for the alleged “debt”
-- The address of, and any contact information available for the original “creditor.”
You have the right to do so under federal law.
Don't give in. We're all busy, but take the time to dispute this alleged "debt." Report them to the Better Business Bureau, the FTC, and your state's Attorney General.
This is clearly fraud, and is also a form of identity theft. They got their hands on Hollywood Video's customer database, and they're going to town with it. Take a stand. These are con artists. Don't give them a cent. Don't let them laugh at how stupid we all are.
I received a letter from National Credit Soultions, LLC dated 1/24/2011. It said that I owed Hollywood Video $244.83 for late fees on movie rentals. First of all I had that I could have out 3 movies/games at a time with NO late fees. I never received any letter from Hollywood video about late fees and when I was in the store nobody told me I had and late fees. I called National Credit Soultions, LCC who now holds the debt. I was told I would have to prove I paid. When I asked for a name/address/ phone number to contact Holly video, I was told there was no contact information!! When I asked
"Michelle" the customers service girl why I had not received anything prior to a collections letter she said that they probably tried to contact me by phone and if they could not reach me it was my fault. What ever happpened to sening a letter via the USPS to inform me of this debt??? All I know is they are just gonna have to sue me...I refuse to pay a debt I dont owe I alread have enough to pay that are valid!!! HELP
I just received a letter I owe 125.00 in 30 days to Hollywood Video!! What?? I was one of your best customers that kept you in business, and now I owe you!? I've been trying to call all day and got a busy signal, just got a recording closed to the weather. So I have 30 days to reach you, if not collections. I will win and you will have to pay all the attorneys fees. This is ridiculous!!!
i just went to check ou tmy credit for a loan that should be clean. then this pops up that i owe money to a closed video store before they closed i returned all videoes plus i was a gold member which means they charge me monthly to rent movies and have to return videos before i can rent more let me just say i rented at the westside olympia hollywood video for over ten years spent so much money and for them to turn around and scam me when theres nothing i can do about it really sucks who do i talk to if they no longer execist i read this has happened to people all over the region how to we all fight this i do not want to pay these frauds.
Like many others, I am dealing with fraudulent fees assessed by Hollywood Video and being collected by National Credit Solutions. This false charge has caused my Experian credit score to be lowered by over 100 points! Go to the Federal Trade Commission site (ftc.org), under Consumer Protection, and FILE A COMPLAINT. Putting the burden of proof on the consumer for a DVD rental is positively ridiculous. It's virtually impossible to prove. Best of luck to all. Keep up the fight!
Hollywood Video sent a flase bill to collections. I was never notified and I found out during a credit check for a home purchase. I contacted the collections agency, (NCS) and asked for a phone number to Hollywood so I could dispute this and they refused to provide me with one. They said they would not help me un less I provided them with receipts of the videos I rented. This is a scam that is happening across the United States. Someone needs to do something.
I recently recieved a credit monitoring alert about a collections account that just showed up. When I...
I just received notice that there are four movies on my account that have not been returned. The notice...
We rented a movie (DVD) (from Hollywood Video, Vancouver, WA - Store#[protected] days ago, and forgot to return. We received a call from the store yesterday when the DVD was 32 days late, asking for the DVD to be returned. We returned the DVD the next day (today) and found out that the late fee is over $22. When I asked the store manager (Byrekka Devine) the reason the store did not make a call earlier, she responded that it is not their responsibility and they did a "courtesy call" to us to remind that it is late and we should be happy about it, otherwise, the store would charge us more for the unreturned DVD. The store manager also stated that they are too busy to make phone calls because there are hundreds of customers not returning the DVDs. Then I reminded her that is the reason they need to make their courtesy calls so that there would not be hundreds of customers forgetting to return DVDs. When I stated that the store probably prefers to make as much money as possible from their customers by not calling the people in a timely fashion, the store manager (Byrekka Devine) stated that my reasoning is very irrational and complete non-sense.
We strongly believe the store is deliberately not calling people who do not return the DVDs on time so that the store can take advantage and charge the customers as much as possible. This is a very bad business policy and the management of the Hollywood Video should be ashamed of their practice model. These types of cheap business practices should be stopped.
Hollywood Video charged $159.00 to my credit card for nothing. I had not rented a video for months and the last ones I did I returned on time inside the store. When I called the store I was told that I was being charged through the corporate office for the full price of the videos and that I never returned them. I asked if I could get a copy of the last videos I rented and he said their printers were not working. I asked if he could tell me the date of the last time I rented any videos from them and he said he did not have that information. The funny thing is, I had a similar experience with another Hollywood Video store during their first bankruptcy a couple years ago just as it was closing down also. In that incident I had returned the video by putting it in their night drop box and they claimed I never returned it and tried to charge my credit card. That issue was resolved. They could not provide any documentation then and I bet they can't provide any documentation now. either.
DAMAGED Video/DVD policy needs to change as we rented a bad movie and when we brought it back in for a refund they told us we had to rent it back out again. We didn't have time to watch as we were leaving town. That is why we go to the store to rent it is because we have time to watch. Obviously, they, hollywood video should refund your money and offer a credit for another moive another time JUST FOR THE INCONVENIENCE for the customer as it ruins their whole plans for the day.
Last month my husband payed for one month of the PowerPlay play. He called them yesterday afternoon about 4pm to see how much longer we had to use our last 6 credits. He was told that our month ended on Jan 4 so we had one more day.
Tonight after work I stopped by to get a couple movies and use those credits. I was told that memberships end at 12:01 AM on the final day. So even tho our membership showed 1/4 as are our final day, it expired just after midnight so we didn't actually have any part of that day to rent movies. I have 2 complaints about this.
1- We were told by one of their employees that we could still use the membership on that final day. I might feel slightly different if we had made the mistake ourselves in reading the policy.
2- I believe that this policy is purposely set up to be confusing to customers. I believe that they count on people making this mistake so that the customers don't get their moneys worth out of the PP plan. If they wanted to be customer friendly the plan would end at 11:59 PM on the final day and not 12:01 AM.
I plan on filling a complaint with the store manager tomorrow. I will also be mailing a complaint to the Company Headquarters. I will also be complaining everywhere I can find both locally and on the internet. I don't honestly expect much to be done because of my complaints but I'm going to try.
My Name is Laura McKenzie and my kids and I were in you store in Duqesene, PA The 1800 location on Saturday the 5th of Dec approx. 3pm est. My kids were in ur store while i was next door getting a few things. When they came in to find me to tell me that the lady at the video store had told them that they had to leave because "there was a lot of theft going on in the store" My kids were in there for 15min and when they orginally walked in the clerk asked them where there parent was and they said next door she is coming in - in a few the clerk had no problem. Then the boys said that the manager started to follow them around and then told them they had to leave. My kids were devastated and very upset because she made this point if front of many other patrons. I asked to speak to her and told her that there was no sign out front stating the kids could not be there without a parent. The manager proceeded to tell me that it was her store and she could do what she wanted. All I wanted to understand is why there were plenty of other kids in the store and they were not asked to leave??????? I would like someone to contact me as soon as possible regarding this issue. I am very upset. The manager proceeded to tell me that she can make the rules in her store and I did become upset and she asked me to leave which I did. I would really appreciate a call.
Have been an MVP customer at Hollywood Video in Vestavia Hills, AL for several years. In May I was told that Hollywood Video was bought out by Movie Gallery; MVP membership was not valid anymore but since I had been a customer I had been given a one-month free trial of PowerPlay. The trial period would expire 6/7/09, after which I would need to renew my membership to continue to participate in PowerPlay. I decided not to renew my membership, and have not used the services of Hollywood Video since. But since the company conveniently had my credit card on file and had charged me monthly for my MVP membership, they continued to charge my credit card for June, July, and August, even though we had never signed a contract for their new membership plan. My husband contested the charges with the store and was referred to a phone complaints center, where they offered to reimburse the charges for the first month, but not for the subsequent 2 months, even though these were unauthorized charges.
When I went into the store it was a Friday night right after work. My feet hurt and I was not planning on...
I rented a few movies, I returned them all on the due date. Like two weeks later I recieved a notice thru the mail saying one movie wasn't returned, I called the store, I talked to one of the employees, she said the movie wasn't returned yet, then I talked to the manager, she insisted the movie wasn't back, until she physically went to go look and found it on the shelf. Then she said there was another movie that was returned late and I had to pay late fees. I told her I returned all my movies at the same time, she replied very rudely, almost yelling at me, that she herself had put this movie back on the shelf when it was returned late. After going back and forth with this arguement, I told her I was not going to pay this late fee, and I never returned to that store again. I have yet to close my account at this store on Valley Bl. Fontana, Ca.
I opened an account at the store in Rancho Cucamonga, Ca recently. My third time renting, the girl said I got a FREE 2 liter soda with my rentals, few days later, I checked my receipt to confirm the due date, and to my surprise, I WAS CHARGED THE 2 LITER SODA!!! I will be going in to talk to the manager about this tommorrow!
My w2 form seems to be lost, I worked at the smyrna store. I quit for another job, also moved from old address. The store said it was sent back to cooperate.
-Rented 3 movies in 2006
-Returned them, maybe a little late. I sometimes return videos late and just pay the fee next time I try to rent. Usually is only a few bucks.
-I moved a lot for work (within the U.S. and just returned from a stint abroad). However, my billing address has always been my parent's home. They open up my mail and call me about anything important. They never called about anything to do with video rentals.
-Recently tried to rent at the local Hollywood store I've been going to for the past 10 years.
-Was informed about these 3 rentals.
-Long story short - the manager on duty was so rude and was deliberately shouting at me in order get everyone's attention. She wouldn't tell me how much I owed, she just called me a "liar" and a "thief" and said the "only problem is on your end."
-I just walked out of the store. I've never been so embarrassed and stunned in my life.
My worry is this following:
-When I entered the store, I said "Hi" to one of the teenage clerks reporting to this manager. The clerk said Hi back and then I heard him say to another clerk, "Wow, this person speaks English!" I'm not sure what to make of that comment, but I can't help but think there's some sort of prejudice (FYI: I'm U.S.-born, 100% proud American citizen with no accent.)
-I have one Hollywood late fee letter from 2005, about videos I've already settled. I've read on complaints.com and other websites that Hollywood and Blockbuster deliberately delay actively pursuing collections for a while, in order to compound the late fees. Is that true? If so, I guess it would be better for me to pay off whatever the fee is, but I'm scared that the amount will be into the hundreds of dollars because it's 3 videos and they were due in 2006. It's now late 2007...
-The manager said that their collections agency tried to contact me, but I didn't receive any mail or calls and my contact info has always been the same.
-I recently got all three of my credit reports. Not a mention on any of them from Hollywood Video or their collectors ("Credit Protection Agency", unless I got the name wrong).
-I called Hollywood customer service (did not give them ANY info about me). The rep was, no surprise, very rude as well. She said that I had to go into that particular store to settle my account, but, and I'm sure you'll all understand my feeling on this, I don't ever want to step foot into that store again. She said that she could forward me to collections, but I don't want to deal with those "people" either.
Should I just stay silent and only fight this if they ever do find me? Or should I just pay whatever exorbitant fee to get them off my back (naturally, I'm going to end my membership)?
Any and all advice would be greatly appreciated.