H H GREGG Complaints & Reviews

H H GREGGReturn refusal

Bought 2 DTV converter boxes. I asked if I could be sure these would work on my 2 tvs as they were old. I was assured they would. As we were about 4 months out,
(I was told they were running out of these was my reason for early purchase),
I brought them home and set them in my office. A few days back, I decided to go ahead and install them, but they will not work on my tvs. So, I asked to return them and was told that the government would not allow these to be returned. I did not expect to get my coupons back, just the money I paid over that which was $53. The boxes were $59.95 less the $40 coupon for my cost of $19.95 and they charged me tax on the full price of $120.00

The thing that really made me mad was their telling me that the government did not allow these to be returned. I assured them I only wanted the money I paid over the coupon sum. I did not expect to get the coupons or their dollar amounts back. I was told it was a shame I couldn't understand that they had to go by government rules and that is why I can't return them.

Of course, it was past their return date.
Had I not been assured they were what I needed, I would have immediately used or tried to use them. But, like I said, it was not needed until next year so there was no rush.

Then I was told that they would not work because I had to buy another connector of some kind that is $15 or $20. That's a piece !!! WHY WASN'T I TOLD THIS WHEN I ASKED AND BOUGHT THEM????

Much fishy here. Please, please help.

H H GREGGCouldn't deliver product purchased

Purchased an GPX 8" portable DVD player on November 25th. Product was not in stock and had to be shipped from warehouse. I was told to pick up the item at the store on Monday, December 1st. I went to the customer pick up department on December 1st and a clerk took my ticket. After approx. 10 minutes - Larry told me the they didn't have the product and couldn't guarantee it before Christmas. He indicated after Black Friday, they didn't have any left. I told him that shouldn't have been a problem because mine was ordered and paid for prior to Black Friday. He said the only thing he could do was substitute a 7" model. Why would I want a lesser product for the same price. I indicated I'd take my money back. He stated a check would be mailed to me in approx. 14 days. I indicated that was not acceptable. I had paid for a product they couldn't deliver and I had to wait 14 days for them to give my money back. He indicated that he didn't know if my check would clear. I had given him a check and he was giving me a check. I said fine where's my check? He said it's like an I.O.U. I said it was poor business practice and I bet the next thing he'd offer was a handshake. I stated I was very upset. He told me life's not fair. I can't believe in today's economy and with all of the retailers crying because their not making a profit, I would be treated like that. There is a good ending to my story. I now have a brand new GPX 8" portable DVD player in my possession. I went to Sears and bought it. Oh, that new big screen TV I had planned on purchasing as my Christmas present to myself at HH Gregg...Sears sells that too! I only hope Larry improves his customer service skills or gets another job! He clearly is not cut out at his current position. I have purchased 2 washers, a dryer, a dishwasher, a refrigerator and other misc. items at HH Gregg. They've just lost a faithful customer.

H H GREGGDelivery charges!

Wish I had read the complaints about H H Gregg BEFORE I visited the store. I purchased a range from HH Gregg because they GUARANTEED to beat anyone else's price. They did, by $10! However, since they sold me the range at a "bargain", I had to pay for delivery ($59). There were no delivery charges for purchases over $499. My range was priced over $499, but with my "low price guarantee", the price of the range was lower than $499 even though the REAL price was over $499. Again, I had to pay delivery charges now. I thought about walking away when I was told that, and I SHOULD HAVE. Since I was in dire need of a range and am disabled and unable to do a lot of shopping around, I reluctantly agreed to the delivery charge. This was supposed to be a 'DELUXE DELIVERY". What a JOKE!! The delivery was supposed to include delivery of the new appliance, removal of the old appliance, set-up, testing all units and oven, leveling of stove, etc. When the delivery men (3 of then) arrived, they had it easy to begin with, as they did not have to remove the old stove, as I had already gotten rid of it. They rushed in with the new stove, pulled the tape off, set the clock and attempted to leave. I stopped them asking: aren't you going to level the stove?? I was told that it "probably didn't need leveling". HOW can they ASSUME that??? Reluctantly, they went out to the truck and brought their level in to appease me. Guess what?? The stove wasn't level!!! Imagine that! When they finished, the stove now set about 1 1/2 inches taller than my countertop. NOT wanting to ask for any more "FAVORS" in regards to the delivery and risk the chance of making 3 men upset with me, I let them go on their way. After they left, I called the store and said I wanted my delivery charges refunded, as there was NO WAY they could call that a DELUXE DELIVERY!!! I asked to speak to the store manager, but was told they would have him call me back. Instead, someone from the warehouse called me back. I told him my story about the pathetic delivery and the fact that I did NOT get what I paid for. He said he "understood" and would investigate and call me back. Guess what??? I'm STILL waiting for the phone call. Never again. I would rather shop somewhere else and pay a little more than to be "took" by a store that certainly cares nothing about customer satisfaction!!!

H H GREGGFaulty product, no customer service!

I made a mistake, I fell for the hype. We only had a short time to purchase a new TV, to receive money from our insurance co., for our RCA 52" projection TV, that I'd had for 12 years. Lightning hit the transformer behind our house, and damaged several electronic items including our big screen TV. Now to get back to my point.It's Saturday, Sept. 15, I'd heard that HHGregg was having a "big sale" "'til midnight only". My wife and I new we must purchase a TV similar to the one being replaced [per insurance co. rules].We stopped by our local HHGregg store in Bowling Green, KY. Our friendly salesperson, Nathan, was very helpful, showing us all the models and sizes of TV's. We finally decided on a Mitsubsubishi 57" DLP, for $1,499.97 ,not too bad.Then we were informed ,that it had a stand made especially for that model,and it was nice, so for an additional $359.97., we were all set. Now for the fun part, we paid in full $1971.54 on our debit card. We decided to decline the extended warranty, because according to Consumer Reports, and other news shows, one normally doesn't use these and it's a waste of money.This TV comes with a 1 year manufacturer warranty ,which should suffice if there is any defect. O.K. Six weeks later the problems start. The picture flickers for a few seconds, then the TV shuts off, with the lamp indicator light glowing red. I push reset button, then, unplug overnight , according to the manual. Then I contact HHG. Service Dept.,they in turn connect me to Mitsubishi. A week later, after the "red tape", they send me a replacement bulb.Two days later, same problem. I call HHG ,they connect me to Mitsu. I get a list of local serv. companies. The first was a wrong number, the next one didn't have a serv. dept., the next one connected me to HHGreggs, Customer Service Center. Finally I get a number for Norman's Electronics, based in GA, this is the only service contractor listed on Mitsubishi's website.It would be the end of next week, before they could send a Technician to my house. Meanwhile a nice young lady at HHGregg in Clarksville, TN, which was on my "list",faxed my info. to Mike's Elect. in Bowling Green, KY. They called me about servicing the TV, but once again it would be more than a week later.I call HHG again to see if they can do anything,the woman in Cust. Serv. informs me that Mike's Elect. is not on the Serv. Contractor "list". Because the TV is under manufact. warranty, it can only be Norman's Elect. that can service the TV. Now it's been three weeks since we've been able to watch our "NEW" TV. Yesterday, the Tech. showed up, to repair the TV, again a very nice guy, he thought he knew what the problem was. The TV shut off before he got out of the driveway. I ran out and stopped him. He said " it could be a lot of things". He's going to order some parts, and in a week to a week and a half, he will call to set up a time to start replacing parts.This morning I called HHGregg to see if there was anything that they could or would do. I was told, since I'd had the TV for more than 10 days that I would just have to deal with the manufacturer. I don't like to complain,but I do remodeling and home repair, and if I do a job, and the customer isn't happy, I will return as many times as I need to, at no extra charge, to fix the problem. It may cut into your profits, but thats how you get repeat customers, and new ones ,by word of mouth. I told the guy from Cust. Serv. that " I felt like, since they had gotten there money, that it wasn't their problem anymore " and " I should have bought the TV on credit, then I could bring the "lemon" back to them, and cut my losses." Then I asked if, since they weren't going to do anything , is my only alternative to deal with Mitsubishi ? He said " Yeah, basically." So basically, I think I've learned a lesson. The next time I need to buy electronics, I'll go to Wal- Mart, I've never had a problem returning anything there. Wish me luck dealing with Mitsubishi, and getting to watch football on my 57" Lemon, sitting there collecting dust. As for HHGregg, I'm not going to call them anymore, nor will I ever set foot in one of their stores. And my word of mouth is," Don't go to HHGregg for anything! " They don't care about you the customer, only their profits. I don't see how they can stay in business for very long like that. My wife may get pissed and call them, and if she does, GOD help their souls.

  • Li
    LISA JONES Nov 11, 2007

    THIS SUNDAY NOVEMBER 11th ME & MY HUSBAND CAME INTO YOUR 7024 SMITH CORNERS BLVD LOCATION TO PURCHASE A WASHER & DRYER BUT NO-ONE EVER CAME OVER TO HELP US OR JUST TO SAY HELLO! I COUNTED ABOUT 15 EMPLOYEES IN THIS STORE AND MOST OF THEM WERE NOT HELPING ANYONE OR DOING ANYTHING, ME & MY HUSBAND LOOKED RIGHT INTO 6 OF YOUR EMPLOYEES EYES BUT THEY NEVER SAID ANYTHING NOT EVEN A SMILE.
    WE STAYED IN THE WASHER & DRYER DEPT FOR OVER 30 min AND NO-ONE CAME OVER TO HELP US , I`D LIKE TO KNOW WHY.

    BE FOR WE LEFT I ASKED THE MEN AT THE FRONT OF THE STORE WHAT WAS THE MANAGERS NAME ON DUTY AND HE SAID THERE WERE THREE MANAGERS ON DUTY, A WOMAN NAMED AIREN AND A MAN NAMED MATT & I`M NOT SURE OF THE LAST MANAGERS NAME.

    I`V WORKED IN RETAIL FOR OVER 20 YEARS AND NEVER EXPERIENCED SUCH POOR CUSTOMER IN MY LIFE, I AM SO DISAPPOINTED IN MY EXPERIENCE AT HHGREGG THAT WAS ME & MY HUSBAND FIRST TIME IN A HHGREGG STORE AND DON`T KNOW IF WE`LL BACK.

    PLEASE HAVE YOUR DISTRICT MANAGER CONTACT ME TO TALK ABOUT THIS.

    DAYTIME-704-351-1799
    SINCERELY, LISA JONES

    0 Votes
  • Ma
    Master Shake Jan 26, 2008

    First of all, this is complaintsboard.com, not hhgregg's own website. Second, caps-lock is not cruise control for cool. Third, It is important to spell check, and grammar check your posts.

    On a more relevant note, however, you honestly stood in the appliance area for half an hour with the intent to purchase and didn't make any effort to grab somebody to help you? At least you could have gone to a different store.

    I can't begin to fathom the serious mental difficulties someone with your evident faculties intact must combat every day. You are the kind of person that gives an aspirin a headache. Please take your crazy elsewhere, we are all full up here, thanks.

    0 Votes
  • Da
    David Brandt Feb 13, 2008

    LISA, I AM SO COOL, NO WON WANS TO HELP ME NETHER. You go Master Shake.

    0 Votes
  • Mi
    Michael Feb 18, 2008

    LOL Have Consumer Reports pay for your tv there the ones who told you not to by the extended warranty. HH Greggs would had replaced it by now. They replace mine it took like 2 months but it got done.

    0 Votes
  • He
    Heaton Jul 12, 2010

    CAPS ARE LAME AND SO IS YOUR PATHETIC STORY.

    As far as the original story teller goes...your an idiot. They explained the protection plan with you but you decided to go with the manufactors warranty which means that if there's a problem then you will contact the manufactor not the store you bought it from two months ago. Protection a waste of money...you tell me. And PS the guys on the radio buy protection.

    0 Votes

H H GREGGCustomer service is crap!

We bought a portable DVD player for our children at HH Gregg in Louisville, Kentucky and it broke. We purchased the extended warranty but HH Gregg has had very poor customer service in handling our situation. They refuse to deal with the situation in a timely matter (to be exact about 8 weeks so far and still no DVD player) We had to go on vacation with two small children and no DVD player. HH Gregg said they have sent it out to be serviced. I talk to TOPS service and they said that they do not have parts to fix. TOPS and HH Gregg say they are waiting for GE to approve the warranty. I called GE they had no idea what I was talking about. My husband and I have been in HH Gregg numerous times to resolve this issue as well as hours of phone time. In the past we have purchased several majors appliances, TV's, electronics, but we will never make another purchase at HH Gregg again due to their very bad customer service. Even the two managers at HH Gregg stared at me and made no futile attempt to resolve the matter.

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H H GREGG — Poor service!

I purchased a TV from HH Gregg, with 12 month fin. in Dec. 2006... I paid it off in March of 2007, I...