On 9/4/2014 a salesperson representing Guardian (AMP Security) was making house to house cold calls to residents in the area my mother was living. My mother was 88 years old, living alone and is very hard of hearing. For whatever reason, she allowed Mr. Johnny Garcia into her home and he talked her into purchasing a 60 month security system with Guardian. Mother advised the family of this in passing conversation. It is my opinion that Mr. Garcia took advantage of a vulnerable adult in order to make a sale. The likelihood of mother living to the end of the contract period is possible but not probable given her age at purchase. On Oct 14, 2015 mother sold her home since she is no longer physically able to live alone. In the process of cancelling all of her utilities, etc I called for her to cancel the security system speaking with Mr. Chris Parent in the Account Management Dept. Mr. Parent advised that the service could not be cancelled because she has bought a 60 month service and there were still 47 months remaining. The options given that she could do was transfer the service to the new owner (he has been advised of this), pay a $750 penalty to cancel or transfer the service to my home where she now resides (I do not want it). I am giving your company the opportunity to do the right thing by cancelling the contract on the date the house was sold before I pursue the matter further with local consumer affairs authorities. Linda Coker (daughter, PoA)
Guardian Security will trick you into a 3 yr Contract. They will tell you, that the contract is for 1 year, turns out, that if you don't read, its 3 YRS!!! I tried canceling because I have Vonage as a phone service, instead of a land line. To cancel they are charging me over $1400 for the equipment. That is insane! I told them they can have it back.
I guess, I will let them put it on my credit, and just won't pay. I will let 7 yrs lapse on my credit before I giver them a dime. Don't USE this Company.