I have been dealing with Ingrid Ernst from the Grupo Mayan since the early part of last year. It has not led to anything yet. I have engaged Mr. Stephen Boyd, the escrow/lawyer to achieve a compromise, but to no avail. It is complete and utter RUBBISH to say that now I should approach the Administration of the Grupo Mayan. I have not been doing anything else for the last three years bar one month!!! And it has not been successful. The Grupo Mayan are clearly stalling, dragging their feet, and unwilling to pay back the money under this pretext or another. THAT IS WHY WE ARE NOW ON THE INTERNET. SO IF YOU WISH TO PAY BACK THE MONEY, SIMPLY DO SO, MS. ROSE AND LET OUR READERS SEE THAT FINALLY THE GRUPO MAYAN HAVE PUT THEIR MONEY WHERE THEIR MOUTH IS.
The signing of the settlement comes after the receipt of the money. And this is a promise which was made by me so many times on the internet and in those dozens of emails which have been toing and froing between us from last year to date.
With all the good will in the world nothing has been achieved so far. Now is the time to act and show that you are serious and no longer interested to renege anymore. It is "as simple as pie".
Vera V Christopher
I was looking at the various websites with a view to finding out about the Mayan. This company is absolute rubbish. My husband and I signed up a few years ago in Mexico, Cancun whilst on our annual holiday. The lies and pressure that we were under to sign the contract for a studio was horrendous. I quickly had a brainwave and we called the Timeshare Consumer's Association in the U.K. Thank goodness that we got the right advice from Mr. Sandy Grey, a really wonderful advisor. It is a good thing that we telephoned his office, as we were not sure what to do. We were told by him to cancel immediately. With great difficulty but with my husband's persistence and insistence that we be released from the contract we managed to get out of it. We did it almost immediately after signing that dreaded contract. It was only after all that hype of sales lies that I realised that the whole thing was not a good idea. Maintenance fees are always crawling upwards. We were very lucky to have such a speedy and narrow escape. Although we had to threaten in the end that we would take legal action in Mexico if they did not let us cancel, rescind, get out of the "deal". We were told that these people are not recommended by the BBB and Mr. Grey was adamant that we were conned. The company simply has no credibility in the U.S. or elsewhere. Obtaining money through deception is the name of the game with them. I am relieved that we were able to convince them that the whole thing for us was a "no go area" and that we were not going to take no for an answer. It worked. Although I did speak with the credit card company as well to make sure that no money was going to be paid to them.
When I saw all the hassle that other people are having with that company I thought how lucky we were. But I do feel sorry for all those who have fallen into their clutches! It is not a pleasant experience and more people should complain and get together to expose all their lies and deceptive methods.
GOOD LUCK TO ALL WHO ARE FIGHTING FOR THEIR MONEY BACK FROM THE MAYAN!
Due to the fact that the Grupo Mayan write letters which are addressed to the "Readers of Complaints Board. Com" I feel it appropriate to let the readers see for themselves an email which was sent to Ms. Rose on the 21st Febrary, 2011 concerning the return of my money from them following the cancellation of my contract. A proper reply to this letter has not been received by me yet. The best reply, of course, would be to simply do as agreed and pay into my bank account what is owed, thereby almost closing the matter. I would then, as promised in writing, return the settlement signed, sealed and delivered. The matter would then be closed.
The letter to them dated the 21st February, 2011 reads as follows:
Dear Ms. Rose,
As mentioned earlier in my email and telephone conversation of yesterday I too wish to reach a settlement. But as you reneged on our previous agreement it is up to you to demonstrate that you are serious.
When my bank confirms that £4, 075 is in my account, then I shall cease all posts and will withdraw, where possible, all previous posts.
Until that point I shall continue and extend my posting.
My Bank details are as follows...
Thank you for your co-operation in this matter.
Vera V Christopher
P.S. Please communicate by email only from now on so as to avoid any misunderstanding at this crucial time.
I have every intention to settle with the Grupo Mayan. It should be clear as a bell that that is so as I have reneged on nothing. They reneged on our agreement last Christmas, a sensitive time for someone living in England. For us Christmas is a special time and we all like to spend this time in peace and with a feeling of well being. After having been let down by them last Christmas just before the festivities began was very unnerving and sad. It is a season of goodwill. And I was left high and dry having gone to the trouble of getting an escrow agent, lawyer, and paid him, to get my money back from the Grupo Mayan. It is up to the Grupo Mayan to PROVE THEIR SINCERITY AND SERIOUSNESS NOW.
I have written them these words and they have said that they are "transparent" and would not "play games". Their email used these very words. Therefore I expect them to do as agreed i.e. to pay the money owed in full with the escrow agent's fee and then without fail, as written on the internet and as promised by me I shall withdraw all posts written regarding this issue without fail. I have given my word publicaly and in private to the Grupo Mayan. I cannot do more. They have to prove that they are serious about their wish to settle properly. Falure to obliterate my comments from the internet defies logic when and as soon as I am notified by my bank that the money i.e £4, 075 has been paid in full. I hope that whoever has any common sense reading this post will understand that I am genuine and have been since 2008. I have made many efforts to "bend over backwards", as they say in the UK to show good will and to facilitate the return of the money owed to me by the Grupo Mayan. I have already obliterated all the previous statements and where did it lead? To being disappointed totally and left high and dry by them just before Christmas! No refund of money paid to them for cancelled contract after so much effort on my part. I cannot go through that again. It would be ludicrous. This time they have to prove that they are truly serious and want to settle the matter once and for all by "coming up with the goods!" and not trying to stall and renege on their promises! There will be no problem in signing any contract to declare that NO MORE statements against them will not be made in public. That goes without saying and is a foregone conclusion!!!
THANK YOU FOR YOUR SUPPORT AND TIME TO READ THESE POSTS.
Rohynol is the drug that is "more than likely" used by the Grupo Mayan to get a contract signed, according to my doctor. I did not want to disclose that after my trip to Mexico, Cancun I visited my local general practitioner and he said that from the symptoms I described to him that I had at the Royal Maya Palace (after the "free breakfast") and for several hours later I was drugged with this "date rape drug", which is not so uncommon. This means that they are literally willing to drug you into a contract. According to other sources that I have discussed this issue with it has definitely been used in Spain and the Canary Islands by Timeshare Companies to get clients to sign contracts. A husband and wife had signed a contract, returned to their hotel and when they woke up they could remember nothing about it. If it had not been for the signed contract on table in their hotel room they would not have known how it happened!!! This drug is dangerous and makes a person very unaware. In my case, I drink a lot of water when I am abroad and juices. I recall drinking some water after the coffee which probably helped a little but not much to dilute the drug. It is a pity that I did not seek medical advice there whilst in Mexico. Had a blood sample been taken on that day I would have had evidence of the drug in my body. I lead such a quiet life and do not go clubbing so that sort of thing did not cross my mind at all. Also when you are on holiday it does not occur to most people that anyone would take such a risk and dare to do this!
THESE PEOPLE KNOW WHAT THEY ARE DOING!
BUYER BEWARE!!! AN OLD LATIN SAYING, VERY PROFOUND.
I am responding to ms. Rose from the gupo mayan.
Dear ms. Rose,
Your letter does not sadly live up to your name, "smelling like a rose". It is full of blatant untruths to be polite and distortions of it by the legion.
You have stated that your company has tried in "good faith" to resolve my issue on several occasions. Well, I am surprised that you have not resolved it, as you say, because it could not be a simpler matter. I have removed all the comments that you required to be removed from the various websites and you still have not repaid me the money owed. Instead you sent another contract to be sign to promise that I shall never expose the grupo mayan again in any shape or form. Is not that the case, ms. Rose? Would you like me to show our readers the copies of the contract sent by you asking for this to be done by me? Or will your company show it to our readers in full, the two of them, for all to see?
I have removed all the comments and still no money. Instead you require of me to sign something like the contracts sent to promise that no comment will ever appear anywhere against the grupo mayan. You give no assurance that your side of the bargain will be kept at all. So what did I have to do in this instance? I had to seek advice. I was happy to sign provided that I had an assurance that the money would be forthcoming. But there was no assurance. So the escrow had to be found, a reputable lawyer in the u. K. By name of mr. Stephen boyd. His fee was paid of some three hundred and fifty pounds (Four hundred and twenty or so dollars). And he dealt with the grupo mayan and he could not get them to return the money either. So that is two of us. We both tried and where is all this good will that you mention?
I had the good will and consideration to remove all the comments as you required but on your side the grupo mayan did nothing, just insist on the contract to never say anything again against them to be sent back to them asap. But where was the assurance for this money to be sent to me? Nowhere and you thought that I would just sign like I did in mexico all doped up|!!! Well, I am not doped up now, I am fine and my mind is working and I was wondering when the "good will " be forthcoming from you or your company. But it has not been forthcoming unfortunately. I have been waiting for nearly three years!!!
You know better than I do that this contract you sent getting me to promise to never say another thing against the grupo mayan needed to have an assurance on your part that the money would be paid to me in full. It was not assured in any way. You sent another contact to say the same thing with the name of your company hardly visible on it. I got advice and an escrow agent was a must in those circumstances. He was a good man too. All you did was to promise again the same as before then you withdrew trying to sell him a in mexico to boot! He just said "so that you can drug me?"
Well, you just vanished into thin air just before christmas. And now I am in the same position as I was in may of 2008. So where is the good will on the part of the grupo mayan? Where is the endeavour to settle the matter you speak of? Your company has simply ignored the matter since december 2010. Now that I am writing about what happened to me in mexico you have written this letter on the website addressed to me more or less and the readers, like in a theatre. The audience is around and you want the attention.
Well, you bring up the fact that I am speaking or writing libel? How is it that such an "honest, straightforward" company does not defend itsefl from false accusations? How come you do not take me to court / I shall tell our "audience" why: it is because every word is true and nothing but the truth. That is why. You know that you have used diabolical methods to obtain money from me unlawfully. That contract in mexico is not valid, it was signed after the company misrepresented itself at the cancun airport. Then they came to our hotel and misrepresented themselves again saying that they were taking us to a "hotel where we could stay on our next trip, and it was just to view it". So my companion was keen to see this five star hotel, and it turned out to be timeshare, not a hotel in the real sense. But not once did the word surface. So now you want to say that the contract was lawful and that I am the culprit in all of this? Hardly likely, ms. Rose.
As you know I visited the royal mayan on several occasions whilst in mexico during the "cooling off" period by mexican law and was practically given a kick in the pants, as they say across the pond. Not the type of response I was expecting from a "large, multinational company". It did surprise me really. I have to say that I was in shock. How could a compnay renege on its own contract? Well that is what happened in mexico in may, 2008. So now you are telling our audience that I am telling a whole pack of lies! How so, ms. Rose, how so?! And is not two yeas and ten months enough time to "take a liar to court". Instead you opted the coward's way out and just decided to withdraw from the escrow agent/lawyer who was there to make sure that the money was returned and the contract signed by me. Of course the fee was to be paid by you. It was your company which insisted on the contract to be signed promising no further comments to be made against the grupo mayan. Now suddenly they want all to be paid by me, as it was so far!!! I have been paying and paying and paying... And the grupo mayan have been laughing all the way to the bank! And I am not the only one it seems that has fallen into this trap. And that is axactly what it is.. Even your own employees have called you devils and said that people should steer clear of you and run, not walk away from your company. It is all on the internet. Good on that honest former employee!!! I see that you have not taken your employee to court!!!
The long and short of it is that your company is grabbing as much as it can by whatever means that it can form the customer!!! Unitl he/she wakes up and stands up against it! Well, your letter is so full of b. S. That it is a laugh. It is not smelling like a rose by a long shot, ms. Rose.
And after reading so many complaints about the company nothing from you surprises me at all. You are spoiling people's well earned vacation, and some are very honest, decent people who do not rob banks for a living!!! You do no credit to mexico either. The best part of the grupo mayan royal mayan vacation "paradise" are the toilets, self-flushing! And the pools perhaps. All else is nothing new. Perhaps your company should consider starting up a w. C. Company, ladies or gents!! They are so up to date sanitary vessels!!! The beach was nothing to write about, as they say. It was just to view and not to sit on! The tourists speak of having to walk up the beach a long way off for a decent beach. That is no good for beach lovers anyway. That piece of land where the royal mayan is on must have been "dirt cheap" when it was bought. And there is nothing around there, it is in the middle of nowhere. It was the first time that I saw a large wild black turkey frantically crossing the road!!! That was the best part of the day when I went to see you again there at the roayal mayan, your manager that is. I do not recall ever seeing you there at all, ms. Rose. We have not met as far as I understand.
Wishing you a happy "stew" over this letter. And hope that your boss will take note about honesty still being the best policy. Surely dishonesty only leads to many unpleasant court cases and complaints!!! Not a far sighted way of doing business, don't you agree, ms. Rose?!!! You should consider the motto: live and let live. And also "what goes around comes around".
Regards and best wishes.
Vera v christopher
SCAM: I cannot wait to take my next vacation with them...I will make their lives miserable, just like they made mine. I am going to mess with them so bad they will never forget the vacationer who screamed.
To start with I will tell everyone I meet at the airport about my experience and then I will drag one of the representatives out in front of everyone and ask them to explain all the problems I have been having...then I will find where they are offering new memberships and crash the PARTY for them...
I am writing this to describe what it was a horrible experience with Grupo Mayan.
On November 2008 we went on vacations to Puerto Vallarta. Everything was excellent until the day we were approached by Sam. He started offering us free products and tours in exchange for going to a 2 hours (maximum he said) presentation.
We told him we are not interested, but he begged to us to attend this presentation and that way he will make some money, so we agreed.
We attend this presentation from 9 am. until 2pm. (more than 4 hours). This was the first lie.
During this time we met a several high pressure salesmen, they stated this could be a good "investment". I was very clear to them that I am retired and I cannot travel anymore, also I told them that I cannot afford this "investment", we felt quite harrassed and repeatedly said NO. Then, they came back with a special offer and said "NOT TO TELL ANYONE", they assured with this offer, not to worry, because they VERBALLY GUARANTEED they will rent my weeks and with the rental money I can offset the maintenance fees and within 5 years I will recover the money I put in this investment. I asked them if I can cancel this contract and they told me I can do it until I get home, because my contract is not issued in the system. At this time, we were so exhausted that we agreed to sign the contract. (BIG MISTAKE) and after this we thought we could relax and enjoy our vacations.
To our dismay, when we got home, all the benefits the sales staff said we would get with this membership were turning out to be untrue.
We called them and we tried to cancel this contract, but they just said the cancellation period has passed. Another Lie.
We checked the information of Grupo Mayan on the web, and for our surprise, we found many others trying to recover their monies.
We now realize, a few months later, that everything we were sold is a LIE, the people from Grupo Mayan has stolen our money, abused our innocence and patience, using NO ETHICAL SALES TACTICS and MISLEADING INFORMATION.
We were recently in Playa del Carmen and also were scammed by Grupo Mayan at the Grand Mayan Princess Resort.
Everyone needs to know that the parent company of this group is Wyndham Resorts and Hotels. So when writing complaints, everyone should go to the Wyndham website, to the "Wyndham Worldwide" section, and click on the "contact us" You can send Wyndham an e-mail with your complaint. Perhaps if they hear from enough of us they will do something about these guys.
Also, since they are doing business under the laws of the State of Utah, any complaint you have about fraudulent or deceptive business practices, or failure to fulfill the contract (like you can never get reservations for your weeks) should be filed with the Utah Attorney General's Fraud division. You can go to http://consumerprotection.utah.gov/complaints/index.html. Again the more dissatisfied people who complain the more likely something will be done.
So yes, we were all stupid and gullible. But we don't just have to complain to each other about it. We can be sure that people who might care(like Wyndeham) and those who might be able to take some action (like the AG office) know how many of us are dissatisfied with our interactions with this group.
When we arrived at The Grand Mayan Riviera Maya last week for our vacation we were told that we didn't own in the Grand Mayan and they would put us in the Mayan Palace. After making several phone calls home at 10:00 and then demanding for my rightful accommodations, I was placed in one of the new buildings of the Grand Mayan which weren't there last year when we upgraded. The main reason and sales pitch to upgrade was that there were only 7 buildings and we would be closer to the pool and beach. Silly us. Since last April when I was there last, lots of things have changed. When Linda asked us to attend the 30 minute owner's update the next morning we agreed. The next morning was a nightmare! Four hours we sat there with our family and finally figured out that the double talk was so thick - we had no idea of what we were doing. NEVER did we get the owner's update! The sales pitch ended very rudely with Sini - the builder's representative - yelling at us because we wouldn't buy anything else.
They are together now, getting you, the tourist that visits Mexico, to buy a timeshare. I know now how many lies I was told; I can not believe people actually do that for living. Lie and steal from others. be aware that FIA Credit Services (Bank of America) will give you credit but they are actually taking it away from other credit cards that you might have. They just want you to get the debt, the timeshare is all a fraud, so why the Bank of America is helping them instead of protecting their customer. Shame on the sales people and the bank.
Pls. warn consumers that Grupo Mayan is an organization that preys on the elderly (and others). Their...
Enclosed is the big long current story. I mailed it on 6/17/08 which is still in the 5 day period. Since they would not give me an email, I faxed to them and emailed it to the home office and Porfeco registered mail also on the 17th. This morning I received a harassing phone call from Carlo saying I lied and he was being reprimanded ( I doubt) but he still wants us to sweat it...so he said he'd get to it in the order of his work. I asked if he did not reach me by Monday I would assume nothing has been rescinded. He said he would get back to me.
The information on your web site and a few others really helped Thank you.
Request for Cancellation of my Mayan Palace Regency Vacation Club Agreement CRAA Dated June 12, 2008
Desarrollo Marina Village
dba “Groupo Mayan”
PO Box [protected]
Houston TX 77227
This is day 4 since we signed this contract. I am faxing this request because of timeliness and sending by mail the entire package to the directions as given on Section 12 of the Agreement.
We are hereby requesting cancellation of our Mayan Palace Regency Vacation Club Agreement CRAA 2311 since it was based on illegal sales practices and fraudulent information.
We arrived at my Mayan palace in the Riviera Maya on June 6, 2008 through a private Grand Mayan Rental. We attended a timeshare sales presentation on Wednesday June 11, 2008. We cancelled and signed a new contract on June 12, 2008.
We have had wonderful experiences here at the Mayan Grand in Playa del Carmen. We explained to our Mayan Palace sales representative, Patricia Manzi that we would only agree to the 90 minute presentation for future travel. I, Rita Kronen, also explained I have Parkinsons disease and could not walk very far and tire easily as well as it would not be possible for me to travel for quite awhile as I am expecting DBS(direct brain stimulation )surgery in the next six months . WE AGREED TO 90 MINUTES ONLY!
She dismissed my concerns as a small detail and rolled right on with several lies (scam) promises
1. Lie owners guaranteed rental from the Mayan for $3400.00 a year so even if we didn’t use the property soon we could have it paid for by their rent back policy. This was offered for the first 5 years. This has proved to be wrong and nowhere in our paperwork...
2. Lie the property they brought to us was supposedly cheaper because someone had just traded it in. (a regular scam practice from your training manual.)
3. Lie our ninety minutes presentation went was well into six hours and I was shaking so bad, she brought me a blanket and a drink that I asked for. No sticking to original agreement. I said I needed to take medication now.!
4. Lie Never answered question on right of refusal. She said you will really want this and that won’t be an issue.
5. Lie two different associates, the second one was named Arturo, came and sweetened the deal by adding weeks (which I do not see in the contract) a free cruise with upgrades to a suite on any ship ( no record of) free golf (form says 50% discount) and a value trade in on our current timeshare in Los Cabos. And he lowered the price.
6. We asked if we could go outside and speak to each other but were followed out by sales person.
7. Lie no mention ever of cancellation policies. We did not feel well and asked to continue the next day and were given a firm no! Almost done, almost done.
We agreed to sign just to leave, by then I was in tears and they offered to walk me back to my room and the sales person offered to buy dinner to celebrate. We went back to our room shell shocked. This was now 3:00 p.m. At the room we were very upset. I called my broker, my mortgage lender and my doctor. All who said this is not a good idea for you at this time, both financially and especially for my health. With upcoming surgery, not a good time for stress or travel out of the country.
We went back to the sales office at 5:00 p.m. and waited to see Carlo Truzzolino. He did all the final papers originally and we waited over another hour to tell him we could not buy the vacation package. He told us to sleep on it, and see him at 9:00a.m. The next morning, he assured us it could all be worked out, “this is just a vacation, not life or death”.
The next morning we arrived at 8:30 a.m. and waited till almost 10:00 a.m. to meet with Mr. Truzzolino. Now the lies begin again!
8. Lie He told us there are no 5 day cancellation policies in Mexico and why didn’t I say I had Parkinsons the previous day.( which I had repeatedly.)ARTICLE 56 of Ley Federal de protectccion al Consumidor says we Have 5 business days not to include Saturday or Sunday.
9. lie. Then upon doing some research, I discovered on www.teimesharebeat.com/mex-fraud.htm that the cancellation rights can not be waived according to Mexican law. I was intentionally lied to, to make me believe I could not cancel this contract. He stated he wanted to help us but he was not allowed because we traded in property. We actually sold our Pueblo Bonito timeshare to the Mayan Palace and then were allowed to purchase the time share back for $1. The Mayan Palace could then take could take the loss on their taxes, and it would reduce of cost on my Mayan palace timeshare.
Because of this “Equity Exchange Agreement” we had to waive our right to any cancellation or cool down periods. I even said “why don’t I get the normal 3-5 days” Exchange Agreement” and using that agreement was not under the same rules. In section 12, General Provisions, of the Recitals page states we could cancel. Carlo Truzzolino told us that we waived our cancellation period.
10.lie He told us We could not cancel because their legal department would eat us alive and the Mexican PROFECO means well but rarely gets involved with tourist/timeshare problems. He assured us we would loose any legal actions and be out our legal fees as well as the cost of the vacation package.
Final offer of a new deal to HELP US OUT he lowered the price to $16, 520.00 and changed the room to a one bedroom, then gave us back our timeshare in Los Cabos, two weeks at the Sea Garden and he says I am so sorry but this is best for us. He even offered to lend us the monies for 48 months at 8%. Told us no commissions would be paid, transfer fees, or taxes.
I am hereby requesting you to rescind our contract since it was based on illegal sales practices and fraudulent information: I was very ill those last 3 days of our vacation and even now feel physically ill from the pressure.
This item alone is reason to grant a cancellation of the agreement. This practice is illegal. I am also in contact with several other people that have been placed in the same or similar situations.
Patty also said that members were getting great rental prices out of Resorts Int’l Marketing which was on their list of referrals. I was asked to sell my next 5 years of Value Fair weeks back to my Mayan palace. (But now it seams odd that my contract does not mention selling the weeks back to my Mayan palace I was told that the two LA PLAYA weeks could be rented for $1700 each. Timeshare User group have these weeks listed for as little as $700 and you still need to pay maintenance, http://www.tug1.org/tugads/1-8dname2.html#ad26709
Excerpt from RCI listing: A MAXIMUM OF TWO UNITS PER WEEK ALLOWED PER MEMBER ACCOUNT IN 4 YEARS *** NO CONSECUTIVE WEEKS ALLOWED*** 2ND UNIT MUST HAVE A GUEST CERTIFICATE *** CAN NOT CONFIRM SPACE TO MY MAYAN PALACE OR XXX XXXXXX MEMBERS **EXCEPTIONS TO THESE RULES CAN BE CANCELLED** ]RESORT ENFORCES ¼ YR RULE] were never mentioned.
My Mayan palace Resorts had a great reputation and I was very excited to make my first stay with you at the Riviera Maya resort. Your resort is beautiful and according to reviews, so are some of your other locations.
I am sure you are working on all of the recent complaints I have seen about your sales tactics, I know you have settled some of them, and I hope you can straiten out the remaining complaints very soon. But after the outright fraudulent lie about the cancellation period, other lies, half truths and omissions - your sales practices reflect on your entire chain as being “questionable” to put it mildly. Bottom line is you scammed my husband and myself with false promises, outright lies and took advance of me as I was very physically ill both days of trying to return this property and It will have long term repercussions on my health as Parkinsons deals with my nervous system.
I have copied and contacted every organization in your field and will recon tact them as soon as you do the right thing and resend this contract and return all monies deposited. The agreement CRAA 2311 is cancelled and send me verification of cancellation. Also credit the $5775.00 down payment as well as your release of our Pueblo Bonito timeshare. I will then return any original documents you so request. I will be sending this document through the mail and carbon copy the addresses below.
I feel it is my duty to tell you I have started a Dispute with my Visa card, and have started a claim with the California Attorney General Consumer Protection Agency who will be contacting you directly in the next few weeks.
I will also be filing a case with Profeco, Texas Attorney General, US Dept of Justice, and the Federal Trade Commission, RCI, Travelocity, Delta, ASTA, and a few others in the next few days.
Thank you in advance for your cooperation. I hope this unpleasant situation will be resolved ASAP.I look forward to a quick response.