Goldstar Van Lines Complaints & Reviews

Goldstar Van LinesScammers

Never use Gold Star Van Lines!

They gave me an original estimate of $707.20. When they arrived Feb. 15 they forced me to buy a $20 over-sized box for an old mattress. They also shrink- rapped a junky piece of furniture for $10 that I didn't want shrink-wrapped. Fine. That brings my total to $737.20.

I called two days later to ask when my stuff would arrive. They didn't give me an exact date, just "later this week." They did tell me my invoice was $888.20. I immediately told them that this was incorrect, but the dispatcher (Lee Bavin) wouldn't tell me exactly why the $151 discrepancy. Over the next two weeks I called and e-mailed numerous times to try to rectify the bill, but the response was always non-existent or evasive.

Finally the truck arrived the evening of March 4, about two weeks later than the original estimated date of arrival. The driver presented an invoice of $888.20. I called Lee Bavin again. He finally explained that the extra charges were because they had unloaded my stuff in their warehouse for two weeks rather than promptly delivering it like they were supposed to. I was supposed to pay the storage and handling fees because they were tardy in delivering my things. I told him there was no way I would pay more than $737.20. They threatened to drive away and put my things in a local storage facility until I would pay the extra $151 plus additional fees for a second storage. We had four or five testy phone calls over the next 50 minutes or so. I had to resort to citing portions of my contract to him over the phone and threatening him with a lawsuit. Finally they did unload my things for the proper $737. (A $0.20 discount for my inconvenience!)

*Bonus Trivia* The company calls itself Goldstar Van Lines of Fremont, CA on its contracts, phone calls, and customer website. However they billed my credit card as AllVanLines of Milpitas, CA. Trying to hide something?

I would advise people to never use Gold Star Van Lines. I would also advise people to never believe the dispatcher Lee Bavin or the owner Danny Shovan.

Goldstar Van LinesScam

This is a moving scam. Do not hire unless yo wish to be ripped off. I hired them to move my household from OR to WI. After picking up my stuff, they promptly doubled to cost from our contract. They would not deliver until receiving their ransom and would not take credit cards for the consumer protection they offer. After 32 days a third party in a rented Penske truck delivered our stuff, in full violation of the contract. They outright lied when we complained to the BBB. This company needs to be put out of business.

Goldstar Van Linespoor customer service/damage & missing goods/ineffective complaint resolution-settlement

Firstly, let me state that we have had nothing but problems, lack of communication, and a total disregard of professionalism from this company.
-When we called to update our inventory, destination, etc. nothing ever got logged properly into the computer system and we would have to generate 2 - 3 more calls to get the documents correct.
-The move was scheduled months out for July 18, 2008. On July 17, 2008 Whitney received a call asking if it could be moved to July 19, 2008. Whitney agreed, if they could guarantee that the move would be completed by noon, as she had out-of-town travel plans. She was assured that the movers would be there by 9:00 a.m. at the latest. At 10:00 a.m. she asked me to call GoldStar Van lines to make in inquiry. They gave me the driver’s phone #. In contacting him, he told me that he had just left Portland, Oregon (5-6 hours from Bellingham). Whitney had to cancel her travel plans (she was to be a bridesmaid in a wedding 4-5 hours away!) and waited all day for the movers, who never did show or call. I was able to contact the driver after 6:00 p.m. he said that he was detained in Portland, Oregon. Not once had he tried to contact us about the delay. At that point the move was rescheduled for 7:00 a.m. July 20, 2008. I asked that he call 1 hour in advance so that Whitney could be prepared. He called the next morning at 8:00 and stated “I’m 5 minutes away”.
-With two movers available to take Whitney’s furniture to the truck, one mover proceeded to simply drag pieces of furniture across the carpet, rather than two mover’s carrying the items. Some items received damage at this point as listed below.
-After the mover’s left, Whitney noticed that her alarm clock was missing! When the items were delivered to Pocatello, the alarm clock was taped (by the movers) to her medusa floor lamp…probably why the lamp fell and broke! We have no idea why the clock was removed from her apartment in the first place, as all items to be transported were either boxed or large furnishings.
-Apparently, GoldStar has a policy of transporting items to a warehouse and then delivering the items to the destination when it is convenient to them. We asked that the delivery be ASAP and were told that delivery would be made within 12 days (as per Adriena). Her items were finally delivered on August 17, 2008, with major damage to over 50% of her items (not including boxed items, which Whitney herself packed that were undamaged…but apparently had been opened and gone through. It is obvious that her belongings were neither secured well, nor handled with care and in fact opened and tampered with.
You would think that when this company noticed damage to her items that we would’ve been notified. i.e.:
-Obviously her lamp was damaged and the pieces removed prior to being loaded onto the delivery vehicle, as no glass shards were in the truck!
-Obviously her belongings had been broken prior to being loaded onto the delivery vehicle, as they were separate and in pieces!
-I called on August 18, 2008 to report the damaged and missing items, and sent an incomplete inventory list. I was told that to go through your company for claims. I was also told that the drivers and warehouses involved would be questioned, specifically to try to locate the missing dresser. I again called, on August 22, 2008 and was connected to “Lee” whom I was informed handled missing items. At this point the stated that he was not aware of any missing items, had not been contacted by management nor given a copy of the inventory I had sent, and had not looked into the whereabouts of the missing dresser, but was vaguely aware that someone had mentioned the damaged good. He assured me that he would make contacts to try to recover this item and to call back the first of the week. At that time I also emailed him the inventory list along with an attached photo of the dresser. Considering that GoldStar Van lines boasts a “Unique numbered tagging system for all items shipped”, you would think that all items could be accounted for and in the condition they were picked up in. Or at the least the company would step up their customer service to at least follow through.

Please see below and the following pages for an itemized inventory of missing and damaged goods.

Please note that included with this list are photos of damaged goods (with description of damage to the item shown on the backside of each photo).


ITEMIZED INVENTORY OF DAMAGED OR MISSING GOODS FROM GOLDSTAR VAN LINES
Reference # W196274


1. 5 DRAWER DRESSER ITEM #49271
Manufactured by: Ameriwood
Retail outlet: www.ameriwood.com
Current retail (sale price) $246.23 + shipping $54.00 = $300.23
Weight: 103 lbs
Condition at time of move:
- Like new. Item was 2 years old.
Condition at time of delivery:
- ITEM NOT DELIVERED!!! Picture available on manufacturer website. A photograph (from Bellingham apartment prior to move 06/14/08) has been included showing this item and it’s like new condition.

2. MEDUSA 6 LIGHT FLOOR LAMP
Manufactured by: Limisource
Retail outlet: www.blacklight.com
current retail: $84.99 + shipping $26.58 = $111.57
Weight: 29 lbs
Condition at time of move:
- Like new. Item was 2 years old. All six light sconces were bubble wrapped individually, then wrapped and taped together by client. Approved by mover
Condition at time of delivery:
- All bubble wrap was removed, 3 glass sconces missing. 2 of the nuts used to secure the sconces were also missing. Picture included. Not useable / needs replacement.

3. DESK
Manufacturer: N/A
Retail outlet: Bed, Bath, and Beyond (no longer available)
Approximate purchase price: $100.00
Weight: 100 lbs (approx)
Condition at time of move:
- Like new. Item was 2 years old
Condition at time of delivery:
- Shelving ripped from main desk unit. This desk sustained significant damage. Pictures included. Not useable /needs replacement.



4. ENTERTAINMENT CENTER
Manufacturer: N/A
Retail outlet: SEARS
Approximate purchase price: $100.00
Weight: 100 lbs (approx)
Condition at time of move:
-New. Item was 30 days old.
-Please note: I asked the mover to disassemble my entertainment center at time of pickup and he refused. He picked it up without assistance and broke off pieces that held it together. I asked him again to take it apart and he refused .
Condition at the time of delivery:
-Further damage to item. Item is now scratched, chipped, and has sustained damage to the opposite side Is no longer useable as one unit, but rather placed unfastened / unsafely together. Does not meet manufacturer safety guidelines, so it cannot be safely used. Pictures included. Not useable / needs replacement

5. ACCOUSTIC GUITAR
Approximate purchase price: $300.00
Weight: N/A
Condition at time of move:
- Like new. Item was 3 years old. Item was in case and moved as furniture. Not extra packing. Approved by mover.
Condition at time of delivery:
-Item has a huge dent in side/ bottom. Pictures included. Not useable / needs replacement

6. MATTRESS COVER & MEMORY FOAM
Retail outlet: COSTCO
Approximate purchase price: $100.00
Weight: N/A
Condition at time of move:
-Like new. Item was 90 days old. Mover wrapped entire mattress and cover in shrink wrap.
Condition at time of delivery:
- Shrink wrap torn away. Item is torn and filthy. Pictures included. Not useable / needs replacement.

7. LAUNDRY HAMPER
Retail outlet: COSTCO
Approximate purchase price: $50.00
Approximate weight: N/A
Condition at time of move:
-Like new. 30 days old.
Condition at time of delivery:
-Lid was ripped off and screws to reattach missing. Pictures included. Not useable / needs replacement.

8. SCOOTER
Purchase price: $700.00 (used / purchased 3 months from original purchase)
Retail value: $1000.00+
Cost of repairs: $15.00
Approximate weight: N/A
Condition at time of move:
-Like new (original owner purchased this item in January 2008 and sold it to Whitney approximately 3 months later) Whitney paid an extra $150.00 to have this item “crated and shipped” (as per Adriena @ GoldStar Van lines). When the movers packed this onto the truck, they only “shrink wrapped” it. I did make an inquiry (with Michelle at GoldStar Van lines and she said that we had been “misinformed” as to reason for the extra fee. That is was not as we were told, but simply a vehicle transfer fee. I am highly distressed as to the “change’ of information (bate and switch) after fees have been paid and items removed from our possession, and feel that this is an illegal practice, and should be pursued as such.
Condition at time of delivery:
-Physically the scooter appeared fine, but it would not start. Whitney had a scooter repair shop pick it up, diagnose, and fix the problem. They said that the starter was knocked out of position and had to be reconnected. They further informed her that this type of damage could only occur if the scooter had sustained a violent impact. You would think that for $150.00 extra for this one item alone that it would have been secured properly for transport.

9. ART SUPPLIES
Whitney also discovered that a dozen or more tubes of acrylic were missing from her art/school supplies. It was quite obvious as the items were placed inside of a small lidded box inside of a larger crate. When she open the crate the lid was missing from the small box and the tubes of acrylic were missing.

In closing, I would like to state that the entire process of contracting with this company has been frustrating and distressful. The practices of this company are unethical, unprofessional, and criminal. We were hooked but obviously duped by their own words “GoldStar coordinates moves for families, businesses and corporate employees originating anywhere in the world. We're proud to offer the best possible service at an affordable price. When it comes to moving your personal belongings across the state, nothing is as important as a fully-qualified, trained team. GoldStar's #1 priority is to provide each customer with a personal and caring service, with a promise to treat each customer's belongings as our own.

We are asking for due resolution of damaged and missing items, and will continue to pursue this through legal avenues as necessary.

After sending this letter to their claims adjuster and spending another $40 to file, send photos, and pay a public notary, I agreed to a settlement of $198 @ $.60 per lb for damaged or lost items x 330 lbs. This for over $1000 worth of damage. Once my documentation was received, I was called by the Claims management and told that I would have to settle via other means. I called GoldStar and demanded to speak to Danny (I was first told that he was not in). When I threatened the involvement of an attorney I was connected immediately. danny assured me that he would send the check out that day. It is 10 days later and no checkhas been send, thus I am pursuing other regulatory and legal recourse. Do not let these people touch your things!

  • De
    Debbie H May 20, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Goldstar Van Lines is a JOKE! Do not use this company for your move!
    My move using this company has been such a nightmare! They lost 25 of my boxes and charged me for repacking stuff that I had already packed! They are scammers in the worst kind of way.
    They owe me over $1, 200.00 and refuse to pay me!
    " BEWARE Of this moving company and the owner Danny Shoval!!!"

    0 Votes
  • Ze
    Zen D Oct 12, 2009

    I have had the worst experience with Goldstar Van Lines. DO NOT USE THIS COMPANY!!!

    I knew that we had a ton of stuff to move from California to Colorado. In working through their inventory list it seemed like the pounds they came up with was less than what I felt we had. Knowing this I specifically asked for a semi and 4-5 people to do the move. Maggie, the sales associate said they would send a large semi truck and enough people. She said the move would take 4-5 hours. This was a relief for my husband was leaving for Afghanistan the next day and we wanted as much time together before he left.

    The day of the move arrives. Their ad says that they use semi trucks with special suspension for moving households. They rented a budget rental truck it was not the moving truck promised.

    There is a mid sized truck and two guys. The driver of the truck states immediately upon arrival that he did not think all of our things would fit in the truck. When I called Maggie she said that it was in her notes that they were to send a semi. She said that someone would get right back to me. I never heard from anyone. It has been 6 days and I have not heard from anyone regarding the problems we have faced on our moving day and the day after.

    It took 13 hours to load the truck. 9 hours the first day and then an additional 4 hours on the second day. We had requested a full pack and unpack. My husband and I decided to save money and pack most everything ourselves. Thank goodness we made this choice for just the loading of the truck took 13 hours we have no idea how they could have packed us too.

    The story gets worse from there. The movers dropped boxes off the dolly, argued over how to pack the truck and was in tension all day long. They tried at the end of the day to cram our things into the truck including wedging my couch into the back of the truck at an odd angle, half on the wall and half off and they then planned on putting heavy cabinets and boxed on top of the couch. I finally pulled the plug and said they were going to break the couch frame if they continued. At this point it is 6 PM and still no call from the company to discuss this. We lost our entire day, were exhausted but I understand how things happen and felt like it would all be alright. WRONG.

    The next day I had cleaning people, the carpet company coming out to stretch our carpets, work people crawling all over the house getting it ready for our new renters. Everyone was arriving at 11 AM. The driver and I agreed they would come back between 9:30 and 10:00 am the next morning and he estimated it would take 2 hours to finish. I would reschedule the people coming to the best of my abilities for the 12 PM time frame and they would get the rest of the items out of the house before everyone arrived.

    10:30 AM no truck, no movers. I call the company to find that they were coming at 1 PM. The dispatch person said that I misunderstood the driver, that they had never planned on being there at the time agreed. The last thing the driver said to me was he was very bummed he would have to get up at 6:30 am go get to our home by the 9:30 AM timeframe but he would since it was their fault they did not send the truck requested. Now the dispatch was telling me that I got it wrong. Still not apologies, no customer service, no nothing from the company. I called AGAIN and asked to talk to our Maggie our sales person, Maggie never called, I asked for the owner, customer service anyone, NO CALL.

    The company dispatch stated that they would not be there in the morning. The movers were now with another client and would be there when they could. I said no way that I had too much going on much of which could not happen with the things remaining in the house. He said the best they could do is send them right away. They got there at 1:30 PM. Much of what I needed to do did not get accomplished and I had to change my travel plans to my new home in Colorado. All of this cost us so much more money AND the worst part is the driver and the mover got in a verbal fight. The driver comes walking up to me to tell me that he was being physically threatened and was going to need to call the police. He puts his stuff in our house and leaves!!! The truck and the other mover in our driveway. The other mover is asking me where he went. This went on for 90 minutes. Finally the police show up. The driver calls me to ask if the police have arrived and tell me that the Goldstar Van Lines will call me. Never have. The POLICE arrive spend another 45 minutes in front of our house with the neighbors now getting upset. I am trying to manage all the people at our house, return the cable box, do all the things I had to get done before I leave the next day for Colorado. Finally the police had to escort one of the movers to the grey hound bus station. To add insult to injury I had to pick up the movers cigarette butts from my planters the next day. So unprofessional AND STILL NO CALL EVER from the company.

    I get a call today that I owe them 2 times the estimate from $4100 to $6900 and that if I don’t give them the missing 50% deposit they WILL NOT deliver our things. STILL NO CALL FROM CUSTOMER SERVICE or the owner. Their truck and movers and the police cars blocked our cult sac for 3 hours. My neighbors could not get into their homes and NO CALLS to apologize.

    Here is the best part. They are attempting to charge me and additional $1900 for coming back the next day as if it is my fault they did not send enough people or a big enough truck. I agree the estimate is off $1400 for extra lbs but really, they were so incompetent it is very hard for me to believe they have been doing this for the said 30 years. I cannot get a accurate break down of the costs. The dispatch only states that they sent a truck that holds 10, 000 lbs. A trucks ability to hold 10, 000 lbs has nothing to do with moving a household of items. The person asking for the money says he cannot see the specifics of the bill that is not his job he is only the one who collects the money. That we just need to pay to have our things delivered and OH he will have someone from customer service call me sometime tomorrow to discuss my complaints.

    DO NOT USE this company. It was more than stressful, they are a nightmare and it unfortunately is still not over. I am filing a complaint with the Better Business Bureau and looking for support from interstate commerce authorities. If you want to discuss this with me you can reach me at blog at smartsoul.com feel free to contact me with concerns or questions. If you have had a similar problems I would like to hear about them to see if there are more serious charges that we need to make against this company.
    Zen D

    0 Votes

Goldstar Van LinesNot to be trusted

I hired Gold Star Van Lines (San Jose, CA) to move from California to Hawaii.
First, I was asked to sign (and signed) a blank packing and materials worksheet. Then the movers proceeded to pack some of the boxes I packed into other boxes and charge me for the packing and labor. $748.00 of "packing" charges for a move I was basically packed for.

Next, my estimate was for 350 cubic feet (my shipment was volume because it was going by boat). The driver told me he thought I would be under 300 after he had everything packed in the truck. "Great" I thought.
I heard nothing from GoldStar after they picked up my goods, so I assumed everything was fine and my stuff en route. 3 weeks later I call to get a status and I was told they would get back to me. 6 days later, I called again and the "dispatcher" was out so they would have to get back to me. The next day, now 1 month after pickup, I am told that 1) I have an outstanding balance (approximately equal to my estimate/already paid amount) because I was over estimate. 2) I owe them for a month of storage! 3) My stuff hasn't left San Francisco yet. They had my goods for over a month and didn't bother to call me once.

I spoke with Denny (or Danny) and he has zero concept of customer satisfaction. Completely unapologetic and unwilling to yield on even the storage charges when my stuff was kept COMPLETELY AGAINST MY WISHES. I also had to pay by check or money order, which I would have to send them before they would ship my stuff.
Because of their horrible performance so far, terrible response and the further delay of getting payment to them, I opted to have another company pick up my stuff from them and ship it to me. I paid my estimate amount in full up front and they kept the entire amount and refused a refund of any sort. Michelle told me "You don't know what our costs are" in justification of keeping my money.

Truly unbelievable and one of the worst experiences of my life (not just customer service related experiences). Just a horrible, gut-wrenching, sick to your stomach experience. Save yourself this heartache and use a REPUTABLE moving company.

  • An
    Angela La Vita Oct 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    DON'T BELIEVE EVERYTHING YOU READ, GOLDSTAR MOVED ME AND NOT ONE COMPLAINT IS TRUE, THEY WERE THE BEST SO PLEASE ALL YOU PEOPLE WHO ARE HATING, GET A LIFE BECAUSE THEY ARE HONEST AND GOOD MOVERS.

    ANGELA.

    0 Votes
  • Ka
    Kathey Swenk Oct 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Dear consumers,

    I made a relocation with GOLDSTAR VAN LINES and I worked with the most awesome sales representative Named Adriena.

    She was on top of her game and was very pleasant to talk to and even felt for me leaving all my family and moving to a place where I knew no one.

    The movers packed up my goods professionally and with out a doubt did a fantastic job. Even if there are a few more packing charges, so what, they want my goods to get to my destination free of any scratches.

    I must say many people think that the moving industry is a scam, but just take the time to talk to someone like Adreina and you will understand the meaning of feeling like you should move with them. The whole move was great from start to finish.

    I hope this helps GOLDSTAR in the future, if I ever relocate again, I will call you guys up!

    Regards,
    Kathey.

    0 Votes
  • Re
    Reference letters Oct 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    ---------------------------- Original Message ---------------------------- Subject: Ogilvie Furniture Move
    From: "Ogilvy, Sandra" <[email protected]>
    Date: Fri, December 22, 2006 1:58 pm
    To: [email protected]
    Cc: "Sasha Ogilvy" <[email protected]>
    --------------------------------------------------------------------------

    I just wanted to compliment you and your staff on the professional way you handled yourselves in the move of my daughter's furniture from San Jose, California to Seattle, Washington. The drivers stayed in contact with us regarding scheduling and were polite, careful and thorough in their moving of the furniture. In the past, we had a very negative experience with another moving company, but Goldstar Vanlines has left a very positive impression on us and we will definitely use you again.
    Thank you.


    Subject: Truck Arrived
    From: [email protected]
    Date: Thu, August 31, 2006 8:47
    To: [email protected]
    Priority: Normal
    Options: View Full Header | View Printable Version

    Hi Michelle, the truck got here at about 10:00am yesterday morning. The two guys that were with the stuff, Sergey and Nick were very professional and efficient in the unloading, unpacking and setting up of my Mom's stuff. If we ever have anyone we know who needs to move somewhere we will recommend your company.
    M. Kirk Buehler

    From: [email protected]
    Date: Tue, May 23, 2006 18:20
    To: [email protected]
    Priority: Normal
    Options: View Full Header | View Printable Version

    Hi Michelle,

    I just wanted to write you back and say I am very happy with my move with Goldstar Vanlines. You took the time to work with me on the move which I really appreciated and I am satisfied with my moving experience. Your drivers did a tough move and in the same day which was great. I just wanted to thank you and your firm for helping me move to my new home.

    Thank you,
    Aaron Lynn

    Subject: **SL-JUNK** Very Good work.
    From: "Sachin Singhvi" <[email protected]>
    Date: Thu, April 20, 2006 9:45
    To: [email protected]
    Priority: Normal
    Options: View Full Header | View Printable Version

    Hi Michelle,

    I want to thank Gold Star Vanlines for a very good work done in moving my stuff from California to Oregon.
    It was very fast very professional and safe!!!

    I want to thank especially you because you are really great and you were there always to help me if I had any concern.

    Thanks to you and Gold Star Vanlines.

    Thanks & Regards
    Sachin

    ---------------------------- Original Message -----------------------

    -----
    Subject: Reference No:W168456
    From: "Kate Ahimsa" <[email protected]>
    Date: Thu, May 31, 2007 7:18 am
    To: [email protected]
    --------------------------------------------------------------------------

    Dear Goldstar,

    Thank you for having a wonderful and caring work team pick up my items on May 30th. I was very worried about the move. The work team made things very easy for me and I felt very good about the good care that they took with all of my old things. In my opinion, I believe that these young men are a good team. Once again, I appreciate the care that that took with my household items. I appreciate the comfort level that I am feeling this morning.

    Thank-you for arranging this move

    Respectfully,
    Kate Williams

    ---------------------------- Original Message ----------------------------
    Subject: Re: Hi Tom and Dianne
    From: "JOHN AND DIANE BANKS" <[email protected]>
    Date: Mon, June 18, 2007 1:13 pm
    To: [email protected]
    -----------------------------------------------------------------------

    Hi Adriena,

    It sure is good news! Once again I wanted to tell you how pleased we have been with the treatment we have received from you and your company. If we ever (and I must say I hope it will be a very long time. . .) move again we will certainly come back to you. If we hear of anyone moving we will give them your name.

    Thanks again,
    Tom Banks

    -----------------------------------------------------------------------

    Dear Mary Jane,

    I am writing to you because you organized my move from New York to LA in
    April. Everything went very smoothly, and I was very impressed by the service.

    My company is now relocating 3 staff members from Santa Barbara to Los
    Angeles in July and I have another colleague moving from Texas to Los Angeles.
    What is the best way for me to arrange a quotation for all of them?
    For 3 of these people it is a corporate relocation, paid for by my company, and for the fourth it will be a private arrangement.

    Best regards

    Gary

    Gary Neale

    Executive Director of Admissions and Student Services KTPA/ Regional
    Sales Director Western Europe

    ---------------------------- Original Message ----------------------------
    Subject: Thank You and Job Referral
    From: [email protected]
    Date: Mon, July 9, 2007 10:06
    To: [email protected]
    --------------------------------------------------------------------------

    ---------------------------- Original Message ----------------------------
    Subject: Thank You and Job Referral
    From: "Bobbie Campbell" <[email protected]>
    Date: Mon, July 9, 2007 9:50 am
    To: [email protected]
    "Carlos Smith" <[email protected]>
    Cc: [email protected]
    --------------------------------------------------------------------------

    Adriena

    Good morning! I know the move was not perfect, but I also know you did what you could to get my furniture delivered. Danny, thank you for rescheduling folks for delivery and working with me to get my furniture delivered the 4th.

    In my mind the merit of a company is not based on the perfect experience, but how they handle the imperfect. You guys rose to the occasion. Based on this, I would like to refer a friend of mine to you. He is looking to have a boat (on a 23' trailer) and about 1000 pounds of household goods (books and clothes) shipped from Seattle to San Diego sometime in the next 2 months. I have included him on this e-mail and would like for you to give him the same level of support you gave me.

    Carlos
    Adriena is a very helpful and responsive agent, I found her honest and forthcoming. Please give these guys a chance to earn your business.

    Regards,

    Bobbie
    Bobbie J. Campbell Jr.
    DOD, Business Development Manager

    ---------------------------- Original Message ----------------------------
    > Subject: Thank you
    > From: [email protected]
    > Date: Wed, July 18, 2007 2:19 pm
    > To: [email protected]
    > --------------------------------------------------------------------------
    >
    > Adriena, just wanted you to know that you and your company have been
    > most efficient with my move. Your helpfulness and professionalism on the
    > phone was most pleasant. Your movers were friendly and very efficient.
    > I wont hesitate to recommend your company.
    >
    > Please let the boss of the movers that their work was very exceptional.
    >
    >
    >
    > Thanks again for a nice easy move.
    >
    > Mike Thomas
    > 206-818-1297

    Subject: RE: your move is booked!!!
    From: "angel priest" <[email protected]>
    Date: Fri, August 3, 2007 6:35 am
    To: [email protected] (more)

    Priority: Normal
    Options: View Full Header | View Printable Version

    Hi Adriena,

    My things arrived yesterday in Las Vegas, as planned. I haven't had the opportunity
    to go through them yet, but I'm sure that all is well. Everything appeared to be
    packed nicely. Thank you very much for all of your assistance during our move, and
    for making it go as smoothly as possible for Shalimar and Ileana. I will recommend
    your moving service in the future to anyone needing a move. Have an excellent day.

    Sincerely,
    Angel Priest

    Original Message ----------------------------
    Subject: Re: just checking in
    From: "Sandi" <[email protected]>
    Date: Wed, August 8, 2007 1:40 pm
    To: "Michelle R." <[email protected]>
    --------------------------------------------------------------------------

    Hi Michelle ... the driver called about 3 hours ago and said that he
    should make it here between 7&8PM tonight ... I ran and got the Postal
    money order and we made room in the garage, so now we are waiting on him.
    You and your company have been wonderful and should you ever need a
    reference or a testimonial, please please just ask me, I would be very
    happy to provide it to whoever is asking.

    I will let you know once things arrive.
    Take care,
    Sandi

    ---------------------------- Original Message ----------------------------
    > Subject: Thank You From Sabrina
    > From: "Sabrina Shaw" <[email protected]>
    > Date: Thu, August 9, 2007 10:23 am
    > To: "[email protected]" <[email protected]>
    > --------------------------------------------------------------------------
    >
    > Dear Adriena,
    >
    > Thank you very much for the wonderful work you did
    > with our account.
    >
    > Your attention to details and prompt response made
    > all the difference to us choosing Gold Star as our carrier.
    >
    > We appreciate your excellence in customer service.
    >
    > Wish you all the best.
    >
    > Regards,
    > Sabrina
    > 541-515-2602

    ---------------------------- Original Message ----------------------------
    Subject: Customer Service
    From: "Jessica Blackmon" <[email protected]>
    Date: Thu, August 9, 2007 5:43 pm
    To: [email protected]
    --------------------------------------------------------------------------

    Below is the result of your feedback form. It was submitted by
    Jessica Blackmon ([email protected]) on Thursday, August 9, 2007 at
    17:43:27
    ---------------------------------------------------------------------------

    company: n/a-personal move

    phone: 360-286-5672

    message: To whom it may concern,

    My name is Jessica Blackmon and i recently booked a move with your
    company. Our customer service agent was Adreina and she has been a
    pleasure to work with. She is nice, friendly and very knowledgeable
    regarding her job. She has made this stressfull time of moving a more
    pleasant experience and as a result of her professionalism, i have
    referred two of my friends who will need moving services in the near
    future. Thank-You for your courtesy and great customer service.

    Sincerely,
    Jessica Blackmon

    Subject: Battilega move
    From: [email protected]
    Date: Fri, August 10, 2007 3:45 pm
    To: [email protected]
    Priority: Normal
    Options: View Full Header | View Printable Version

    To whom it may concern:

    As I sit and watch the movers pick up our furniture and handle "everything" with
    care I must say how pleased we are. Moving out of state is one of the most
    difficult things to have to go through and Goldstar has made this move much easier
    to go through. Starting with our customer service agent Adriena. Adriena is a very
    pleasant and clear communicator. Her professionalism, understanding, and passion
    for satisfaction should be something should be noticed.

    Thank you for your assistance in our time of need should we ever need your services
    again we will certainly call you as well as be proud to refer you to friends,
    family, or anyone who may need moving services.

    Sincerely,


    Andrea Battilega
    Davis, CA

    Subject: Re: Customer service letter
    From: "ROGER T JOSEPH" <[email protected]>
    Date: Tue, August 14, 2007 4:05 am
    To: [email protected]
    Priority: Normal
    Options: View Full Header | View Printable Version

    Adriena was a very helpful and pleasant sales
    representative. She was quick to respond to any
    question I had for her and very knowledgeable about
    her job. Adriena made me feel comfortable with and
    during our move which allowed us to focus on more
    important details and let the moving headache be
    handled by Adriena. Thank you very much Adriena you
    are an asset to Gold Star.

    Subject: Re: Customer service letter
    From: [email protected]
    Date: Tue, August 14, 2007 7:42 pm
    To: [email protected]
    Priority: Normal
    Options: View Full Header | View Printable Version

    Adriena,

    Thanks for your help today and for taking the time to explain the charges.
    It made perfect sense once you gave me the breakdown. I appreciate your
    follow through and friendly manner. It has been a pleasure dealing with you and I
    will recommend GoldStar to anyone who has a move coming up.

    Thanks again.

    Gina Salang

    0 Votes
  • De
    Debbie H Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I contacted Gold Star Van Lines sometime in July 2007 to move my belongings from Burbank Ca. To Albany, Oregon. At that time I had given them my WAMU Debit card to secure the deposit of $200.00. I authorized them to take out the $200.00 only. I was assured that all of my items would go into a separate bin by them selves and that no one else’s stuff would get mixed up with mine, they assured me that all of my items would go in a bin by themselves...

    Once they moved my belongings to Oregon I gave them the remaining balance of $1,938.00 in cash .
    Once all my items where unloaded from their moving van, we then noticed we were missing a total of 25 boxes of our belongings. Since then we have had an on going dispute with this company.

    They charged us for packaging that we had already done and we had told them NOT to repack anything as we would do any needed extra packing since we had bought all the supplies to do it with. When we were not looking they unpacked and repackaged several items and charged us over $650.00 additional. I was very upset with that.
    Once they arrived with our items, we noticed that there where several boxes of items that did not belong to us. I called Gold star AND INFORMED THEM OF THIS. I ASKED THEM HOW THIS COULD OF HAPPENED AND Michelle informed me that it was nearly impossible that this could of happened. Since everyone’s stuff is in its own bin. Once they had finished unpacking the van we counted 25 missing boxes of ours. And they had damaged our bedroom furniture.
    I again called Gold Star and spoke with Michelle on this matter of missing items and the damage that was done to our furniture. Michelle told me that yes they did have all 25 of our boxes, but would not ship them to us until we had paid the additional costs. She told me I would have to file a claim with their claims department. I asked her how this could have happened since our stuff was supposed to have been in there own bin.


    She could not explain how this could have happened, she said, well maybe someone else got your stuff like you got someone else’s items. I became very upset with her rude answer.
    Then she transferred my call to Danny Shoval the President of the company. I asked him about my missing items and he said, “ I can not tell you anything about your items until you pay us”. He said “take it up with the claims department.” I asked who was in charge of the claims department, and he informed me that “he was the claims department.”
    I informed him I would “NOT” pay any more until I received my items. I told him they needed to take off those charges for the repackaging of my furniture and that we should have never been charged for this. He then hung up on me. I called him back and again he told me I would have to pay, and I would need to send it to their claims department.
    I received a certified letter a few months later that said they where going to auction off my items if I did not pay. I called again and spoke with Michelle. She said “she could not tell me if they did have any of my items not.” Then again she transferred me to Danny Shoval. He said he was the Collections department as well. I asked him again if they had my stuff and he again said I can’t tell you if we have your stuff until you pay us. I told him I was not going to pay them anything until I knew for sure that they had my stuff.
    On the morning of February 12,2008 Danny Shoval from Gold Star Van lines called me again and told me he was the collection department for his company. He said he was going to send me to collections if I did not pay them,
    I told him to go ahead and send me to collections, and that I was NOT going to pay them one cent.
    That afternoon I looked on line at my bank account and seen that he used my debit card and took out $1,350.00 with out my consent. I called Danny at Gold Star and told him I did not authorize him to use my credit card at all, and he hung up on me. I tried calling back and he would not accept my calls.
    I did not authorize this transaction at all.
    A few days letter I received another certified letter from GoldStar Van lines saying they were going to auction off my items. He wrote this letter the same day he called me telling me he was going to send me to collections.








    I refuse to pay this company anything else at all. I’m not even certain they have my stuff and I’m also certain they will not pay for the damage THEY DID TO MY FURNITURE.
    I refuse to pay this company anything more. They can sue me for the rest.

    I want my bank, Washington Mutual to press charges on this company for the unauthorized use of my WAMU debit Card.

    0 Votes
  • Bl
    Blake Corbitt Mar 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Notice that the positive "comments" on this post were posted by Goldstar Van Lines. I do agree with the person that said Adrienna is nice. She was a sweet person and was the reason I decided to go with Goldstar. It's a shame she works for such an immoral company. Denny and Michelle however are both complicit. They went as far as to forge a document with my signature to fight a credit card chargeback!! Truly unbelievable. I'm sure there are some simple moves that they manage to accomplish without screwing somebody over, but do you really want to take the chance in a matter like this?

    0 Votes
  • Da
    Darren Lauser Mar 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree. Gold Star Van Lines is probably a criminal organization. They provided us quite a disservice. Then they overcharged us by thousands of dollars.

    0 Votes
  • Je
    Jessica Dalrymple Aug 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm so sorry that anyone has had the horrible disservice of working with this company. Everything bad that others have reported on happened to me just as they discribed. The one different thing was that after living in a hotel for 3 weeks instead of the 3 days they insisted it would take, the truck showed up and they refused to unload our stuff unless we gave them an extra $5, 000 cash on top of the $5, 000 we already paid. The original quote was $5, 000.

    We paid the cash reluctantly because we were desperate to get our stuff. Some of the furniture came off the truck in pieces.

    I have had my claim paperwork sitting on my desk for months because there were so many problems that I'm overwhelemed with it. We were waiting to go back to our house in Seattle to see whether the objects that we didn't recieve were left in our old house, the stationary bike, electric guitar and tv were not at our old house. I believe they were stolen by this company after we moved out.

    There were forged documents that were filled out after we signed them saying we agreed to pay more money. I have the original and the forged one which I grabbed away from the driver against his will.

    This was also the most horrible experience of my life and I would hate for anyone else to go through this. Please don't let these people near your stuff!

    0 Votes
  • Je
    jerry Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi to all,

    I have just moved with "goldstar vanlines" and I just wanted to say that if you are looking for a good moving company with great customer service and care to your belonging call "Goldstar van lines" at Fremont, ca -1888-336-1336, www.goldstarvanlines.com

    Great service great price i couldn’t find better then that, thank you to all Goldstar team adriena, the movers and all office stuff for making my move so easy and smooth, thank you thank you!!

    Jerry

    0 Votes
  • Th
    Thomas Osborne Nov 30, 2009

    They qouted me one price then loaded my furniture and then charged me 10 times the amount qouted

    0 Votes

Goldstar Van LinesIt's taking them over a month to deliver my stuff

Goldstar Van Lines picked-up my household belongings (clothes, bed, linens, kitchenware, etc) on July 22 in Garden Grove, CA to be delivered to Cambridge,MA. As per the contract, estimated delivery date was to be between Aug 12 and Aug 22. It is already Aug 26th and my items have not been delivered. I called them several times and talked to the supervisor, Michelle. As of last week, Aug 18th, my belongings had not left their point of origin, San Jose, CA. Goldstar Van Lines has never called me to warn me of any delays in shipment. On 10 Aug, I called and was told my items would be delivered on the weekend of Aug 19th. On Aug 18th, I called to ask for an estimated delivery time and was told that the shipment had not left their point of origin. On 25 Aug, I called again and was informed that my belongings would be delivered "around" the first week of September, and there's nothing they can do to make it faster.Because of this delay, I have to buy some of my crucial needs like clothes, kitchenwares, bedding, etc.. Do not ever trust them with your belongings! Check Better Business Bureau- Silicon Valley for more complaints about them.

  • Lo
    lourdez olanda Sep 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The service was very poor. Starting with the customer service and down to the delivery people. Most of my stuff was ruin and i was missing a couple of boxes which are mostly electronics.

    I called the office many times and still havent't heard anything back from them.

    I have to pay a lot more that the quoted price and was so frustrated with the the whole moving experience.

    My experience with this company was so horrible and i feel like i should get my money back.

    1 Votes
  • Ja
    James Stewart Oct 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I feel the same way - my experience with this moving company was absolutely a nightmare!!!

    Over-charged, missing items, have other peoples stuff, ( boy they sure were on top of that problem) I wonder if those people will ever see there belongings, I doubt it, charged for 5800lbs only weighed in at 3200??? I could go on and on.

    1 Votes
  • De
    Debbie H Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I contacted Gold Star Van Lines sometime in July 2007 to move my belongings from Burbank Ca. To Albany, Oregon. At that time I had given them my WAMU Debit card to secure the deposit of $200.00. I authorized them to take out the $200.00 only. I was assured that all of my items would go into a separate bin by them selves and that no one else’s stuff would get mixed up with mine, they assured me that all of my items would go in a bin by themselves...

    Once they moved my belongings to Oregon I gave them the remaining balance of $1,938.00 in cash .
    Once all my items where unloaded from their moving van, we then noticed we were missing a total of 25 boxes of our belongings. Since then we have had an on going dispute with this company.

    They charged us for packaging that we had already done and we had told them NOT to repack anything as we would do any needed extra packing since we had bought all the supplies to do it with. When we were not looking they unpacked and repackaged several items and charged us over $650.00 additional. I was very upset with that.
    Once they arrived with our items, we noticed that there where several boxes of items that did not belong to us. I called Gold star AND INFORMED THEM OF THIS. I ASKED THEM HOW THIS COULD OF HAPPENED AND Michelle informed me that it was nearly impossible that this could of happened. Since everyone’s stuff is in its own bin. Once they had finished unpacking the van we counted 25 missing boxes of ours. And they had damaged our bedroom furniture.
    I again called Gold Star and spoke with Michelle on this matter of missing items and the damage that was done to our furniture. Michelle told me that yes they did have all 25 of our boxes, but would not ship them to us until we had paid the additional costs. She told me I would have to file a claim with their claims department. I asked her how this could have happened since our stuff was supposed to have been in there own bin.


    She could not explain how this could have happened, she said, well maybe someone else got your stuff like you got someone else’s items. I became very upset with her rude answer.
    Then she transferred my call to Danny Shoval the President of the company. I asked him about my missing items and he said, “ I can not tell you anything about your items until you pay us”. He said “take it up with the claims department.” I asked who was in charge of the claims department, and he informed me that “he was the claims department.”
    I informed him I would “NOT” pay any more until I received my items. I told him they needed to take off those charges for the repackaging of my furniture and that we should have never been charged for this. He then hung up on me. I called him back and again he told me I would have to pay, and I would need to send it to their claims department.
    I received a certified letter a few months later that said they where going to auction off my items if I did not pay. I called again and spoke with Michelle. She said “she could not tell me if they did have any of my items not.” Then again she transferred me to Danny Shoval. He said he was the Collections department as well. I asked him again if they had my stuff and he again said I can’t tell you if we have your stuff until you pay us. I told him I was not going to pay them anything until I knew for sure that they had my stuff.
    On the morning of February 12,2008 Danny Shoval from Gold Star Van lines called me again and told me he was the collection department for his company. He said he was going to send me to collections if I did not pay them,
    I told him to go ahead and send me to collections, and that I was NOT going to pay them one cent.
    That afternoon I looked on line at my bank account and seen that he used my debit card and took out $1,350.00 with out my consent. I called Danny at Gold Star and told him I did not authorize him to use my credit card at all, and he hung up on me. I tried calling back and he would not accept my calls.
    I did not authorize this transaction at all.
    A few days letter I received another certified letter from GoldStar Van lines saying they were going to auction off my items. He wrote this letter the same day he called me telling me he was going to send me to collections.

    I refuse to pay this company anything else at all. I’m not even certain they have my stuff and I’m also certain they will not pay for the damage THEY DID TO MY FURNITURE.
    I refuse to pay this company anything more. They can sue me for the rest.

    I want my bank, Washington Mutual to press charges on this company for the unauthorized use of my WAMU debit Card.

    1 Votes
  • Ca
    Carol Mitchell Mar 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too hired GoldStar Van Lines for a move from CA to Houston, TX. They picked up my furniture/household goods on 2-20-08. I have been in constant contact with them since then asking for an approximate delivery date. When I spoke with Adriena on 3-3-08 I was told that the truck was in TX and that my furniture would be delivered after another shipment was dropped off. Imagine my dismay when I called on 3-7-08 and never got a call back. On 3-8-08 I spoke with Michelle first then was switched to Danny who told me that I was not speaking to him in a proper manner just because I wanted answers to my questions. I have already paid these people $1032.00 and have a balance of $1271.00 due upon delivery. I hung up on him!! I called back and spoke with Michelle who told me that I needed to e-mail her with an ASAP to get my items delivered. By the way, I have filed a complaint with the GoldenGate BBB and am seeking advice from an attorney on 3-10-08 for their business practices. What would it take to see that this doesn't happen to anyone else?

    I asked Danny for the owners name and how to contact him and was told that the owner would not be in the office until the end of April. When I looked up the company on the BBB, the owner is listed as Danny Shovan, the same guy that told me I could not contact the owner. Go figure that one out.

    0 Votes
  • Sh
    Shamika Walker Mar 19, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I understand exactly what you went through. I am going through the a dispute about my balance. I spoke to Adrienna at the company who was so helpful and and kind in the beginning. She was going on vacacation and told me when I knew the date I wanted to schedule the move to contact Maggie her collegue. So I did. I called and let her know that I needed the stuff delivered on 04/01/09, so I was told that they needed to pick my stuff up on 03-14-09 because I had to give them at least 2 weeks. Now when I started the whole process I was quoted $1765 for 3005. Now when they asked me how much stuff I had I said probably around 2000-3000 pounds, she told me well just to be safe let's round up to 3005, that way if you under you will get money back, but at least you wont' be over. Made since right? Now mind you they were picking up my things from an already packed storage unit. Of coure no one called me ahead of time like they were supposed to. I had to keep calling to find out when they were going to be there. Now, I am already living in Texas and my father was going to meet the driver on site. Finally they show up. When they get there, the tell my dad that anything loose would need to be put in a box, and they are going to charge me per box. That was fine with me. I knew that might possibly be the case.

    So, they load everything. The next day they call my dad, still not quite sure why they called him. But they told him my balanace was $1400. Of course I am confused. My quote was for $1765, I paid a $200 deposit and and half on the pick up, so I paid them a total of $980 so far. My balance should have only been around $780. No ofcourse not. They charged me close to $600 for the few boxes they used. So, I thought ok fine. I know the weight was not 3005 so of course I am going to be getting money back from that which should absorb the cost of the packing and boxes. So, I call and speak to Lee (the dispatcher) who tells me that my stuff only weighed 2160 lbs. so there is a difference of 845 lbs, at .60 per pound that is a huge difference. Here is where it gets good, Lee tried to tell me that I still have to pay for the 3005 lbs because that is the amount of space they left on the truck. Of course that conversation did not go well. I told him was out of mind. It clearly states on my contract that I will only have to pay for my actual weight. So he tells me he is going to have he manager Danny call me back, I asked to talk to Danny and he tells me that he is not in yet and will be in a couple of hours. I told him I expected a call back in a couple of hours. Of course I never recieved a call back. I call back and try to speak to Maggie or Adrienna since they are the ones who did the quote and set up everything, they avoided me like the plague, everytime I would ask for one of them the just transfered me to Lee, who just went in circles. Finally I gave up and let my boyfriend take over the battle because I am getting to angry. So my boyfriend calls the office twice asking for Danny, they kept saying he wasn't in. Then on his third call they said he would not be in until later this month, but they would have him call. Of course no phone call. It has been a week and no phone call. So finally we just contacted an attorney (who happens to be my boyfriends uncle) to get some legal advice. He told us to contact the Attorney Generals office to file a complaint. So we did. He told us we can't really do anything legally until they either don't show up with my stuff or they really try to make us pay the off the wall charge. So, yesterday my boyfriend called the office back again and talked to Lee advised him that we have been in contact with an attorney and what they are trying to do is a bate and switch. He asked if the delivery was still set for the 4th. Lee says it will be delivered on the 4th (we will see). In the mean time my boyfriend explains again the we still have not recieved a phone call from Danny and we are starting to believe he doesn't exist. We ask if he is the owner and he tells us no. Again he tells us he will have Danny call, my boyfriend told him we have contacted the AG office, oh things changed then. Lee says why would you do that? So, then he changes his story. He now says that the reason why I owe what I owe is now because when your weight comes in lower then the quote then your price per pound goes up. He was serious. Of course at this point there is no point in talking to this guy anymore. So, we will see if Danny calls. We will see if I get my stuff on time. What I do know is that I will fight this to the end. Oh and my the way, Danny is the owner, I found that out on BBB website. So everyone who reads this please wish my luck. Who knows when or if I will ever get my stuff!!

    0 Votes
  • Ca
    CAtoWAunhappymover Mar 09, 2010

    Never use Gold Star Van Lines!

    They gave me an original estimate of $707.20. When they arrived Feb.
    15 they forced me to buy a $20 over-sized box for an old mattress.
    They also shrink-wrapped a junky piece of furniture for $10 that I
    didn't want shrink-wrapped. Fine. That brings my total to $737.20.

    I called two days later to ask when my stuff would arrive. They didn't
    give me an exact date, just "later this week." They did tell me my
    invoice was $888.20. I immediately told them that this was incorrect,
    but the dispatcher (Lee Bavin) wouldn't tell me exactly why the $151
    discrepancy. Over the next two weeks I called and e-mailed numerous
    times to try to rectify the bill, but the response was always
    non-existent or evasive.

    Finally the truck arrived the evening of March 4, about two weeks
    later than the original estimated date of arrival. The driver
    presented an invoice of $888.20. I called Lee Bavin again. He finally
    explained that the extra charges were because they had unloaded my
    stuff in their warehouse for two weeks rather than promptly delivering
    it like they were supposed to. I was supposed to pay the storage and
    handling fees because they were tardy in delivering my things. I told
    him there was no way I would pay more than $737.20. They threatened to
    drive away and put my things in a local storage facility until I would
    pay the extra $151 plus additional fees for a second storage. We had
    four or five testy phone calls over the next 50 minutes or so. I had
    to resort to reading him my contract over the phone and threatening
    him with a lawsuit. Finally they did unload my things for the proper
    $737. (I got a $0.20 discount for my frustration!)

    *Bonus Trivia* The company calls itself Goldstar Van Lines of
    Fremont, CA on its contracts, phone calls, and customer website.
    However they billed my credit card as AllVanLines of Milpitas, CA.
    Trying to hide something?

    I would advise people to never use Gold Star Van Lines. I would also
    advise people to never believe the dispatcher Lee Bavin or the owner
    Danny Shovan.

    1 Votes
  • Fr
    Fredas Mar 05, 2012

    don't use them!

    Don't use them. Final price was about double what I was quoted. Delivery took 24 days. Items lost in the process vacuum cleaner, outboard motor parts. Items damaged in the process lather chair, lamp. No response to e-mails. Total scam
    August 11, 2010 by greg in Chicago, IL

    RED FLAG!!! Scammers! Beware!

    I hired them to move my household from OR to WI. I was stupid and did not do enough research and was not faliliar with moving scams. They picked up my stuff and promtply doubled the cost and would not deliver until they received their ransom, . They would not accept credit cards because of the consumer protection that cc's offer. It took them 32 days to deliver, in full violation of their contract, and it was by a rented-truck-third-party. When I complained to the BBB they outright lied. These people need to be put out of business
    February 11, 2010 by Lehua Maloney in La Crosse, WI

    Run don't Walk Away from this company!

    I'm sure the "five stars" are from insiders. Wish I could give less than one star. It is over a year since we moved and we have been getting the runaround. They sent a truck too small. They squashed our boxes and furniture. The damage they caused by their own negligence was immeasurable. Yet they still can't pay us the paltry amount the claim settled for. This company, we are now told, is mercifully out of business. This company is why foreign countries are killing American businesses.
    November 20, 2009 by L Sorensen in Gravel Switch, KY

    GOLDSTAR VAN LINES- WORST MOVING COMPANY EVER

    DO NOT USE GOLDSTAR VAN LINES! We used them to move our belongings from CA to the midwest. They're movers were rude and would ask if they could "have" some of our stuff. Our belongings took over a month to receive (when promised that we would receive them in 2 weeks). When we finally received our things many items were broken and expensive electronics were missing. We have yet to be compensated for this disaster even though we have filed all appropriate claim forms. Save yourself the hassle and go with a legit company.
    November 19, 2009 by Samantha

    Do not use them, they are not to be trusted


    Do not use this company. They agree to a fair price and take your items. Then call you back and pad the bill by 25%. Next, they do not take credit card, only cash (because with credit card you can dispute the bill). They are shady and not to be trusted. I have filed a lawsuit and a complaint with the BBB. There are many good moving compaines out there, do not waste your time and money with these crooks.
    November 07, 2009 by Mark4 in San Jose, CA

    WARNING

    Do not use Goldstar! If you want terrible service, broken items and lies then go ahead. They moved me last summer in 08 and here it is 9-09 and I am still trying to get what little money they owe me for breaking my things. I got my shipment 3 weeks late and it came on 3 different trucks.
    You will regret it if you go with Goldstar.
    September 08, 2009 by A Schultz in Gilbert, AZ

    Run the Other Way

    The owner needs to be arrested. He took my money and damaged half my possessions- and laughs about it. (I firmly believe any positive reviews are written by him!)
    August 09, 2009 by John Knight in Las Vegas, NV

    Do not use Gold Star Van Line---Scammers--We need to put them out of business

    What ever you do, DO NOT USE use these people. I was astonished by their actions. They are the worst scammers in the world. The completly pull what my attorney call a "Bait and Switch". They get in with the low price and then make you pay twice the amount you were quoted before the give you your stuff. They priced my quote at 3005 pounds and my stuff only weighed 2160, in the contract it states you only have to pay for your actual weight. Nope, I had to pay for 3005 eventhough I did not the weight. They told me that if the weight is less than the estimated amount then the price per pound goes up, what???? Then told me that I had to speak to the manager Danny who I later found out was the owner, of course he never called me and no one would give us his number. They owe me over $500 and I am sure I will not get it until I take them to court, the claims depart (which is 1 person) is a joke. Please do not use these people...
    July 17, 2009 by Shamika Walker in Dallas, TX

    Dear GoldStar Van Lines movers


    Goldstar Van Lines

    This move has been a complete nighmare! They lost 25 boxes from my move. Danny Shoval is the owner of this moving company. BEWARE! They will not refund you one cent of your claim! They give you the run around until you are so upset Danny is a LIER! He will lie to you about everything. They told me they had my boxes, so I would finish paying them, once you do, you never see your stuff again! Then they will NOT settle with you. I lost more then 25 boxes and they said my claim was only worth $633.00 and he still will not pay me! DO NOT USE THIS MOVING COMPANY!!! THEY ARE SCAMMERS OF THE WORST KIND!
    May 20, 2009 by Debbie Hicks in Albany, OR

    Don't Use Goldstar Van Lines

    From start to end this was the worst move out of the 4 moves I've had across country. At first their price is low and the customer service good. At the end, as in my case, the cost almost doubled, furniture was damaged, and the company is not abiding by its claims department's settlement for these for the damages. The owner Danny Shovan is impossible to reach and after months has not paid 1 cent toward my claim. I would advise anyone to seek their moving services from ANOTHER company.
    May 10, 2009 by James Esquivel in Las Vegas, NV

    Great company ! for me its work !

    0 Votes

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Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem