On June 3, 2017 a repairman came to look at my GE washer machine. He said they have numerous complaints about that mode I would be receiving a new machine. On June 9 Spirit Delivery called and my new machine was damaged, a new one would be ordered. A new machine was to be delivered on June 11, June 27, June 29 and July 10. And July 11. Needless to say I hVe taken off all those days to accept delivery. No machine ever came. The costumer service line are no help they just passed my calls to different departments. The supervisor Cassandra gave me her phone extension and email and told me to call her and text her if I did not get a call from delivery company. Well I called 5 times left email messages and she never got back to me. I have been going to laundry mat and I should be compensated for the over 100.00 I have spent washing and drying my clothes and for the days I have missed from work. Maybe you can help me. Right now I would never recommend or buy another GE appliance. Thank you. Gloria Kelly. [protected]. Email. [protected]@aol.com
I purchase a washing machine 2yrs ago at the time i purchased what i thought was a 2yr extended warranty. My washer broke down and when i called conn's i was told that the warranty had expired... Seems that the 1st year of the warranty ran along with the manufactures warranty. Conns is a rip off and will not stand by their products. Sad thing is at the same time i purchased the washer i also purchased a dryer, a new fridge and a set of mattress
WHEN ‘POLICY” SUPERCEEDS LOGIC
We almost lost our home to a flood because Sears would not make an exception to their “policy” of not scheduling repairs on a Sunday.
We ordered a washing machine from Sears. They came to install it on 7/26/2017 which was a Saturday. THEY LEFT A PART OFF FROM THE OLD MACHINE CLAIMING IT WAS NOT NECESSARY. After installation there was a small drip coming from one of the hoses, it quickly turned into a full spray of water from the hose FLOODING OUR HOME. We called them back and they came and said it was a drainage problem with the building (We live in a condo). Later that night we called Sears again speaking to a representative named "Claudia" who said that because it was not during business hours so they cannot send anyone out a plumber. The reason was because it is not Sears policy to schedule repairs after 5:00PM on Saturday. We then contacted our Management company who sent a plumber to snake the pipes.
The next day (which was Sunday) 7/27 water started spraying again FLOODING OUR HOME. We called Sears. First I spoke to a representative named “Erica” put us through to a Manager named “Marcus”. Marcus could not help as it was “Sears policy not to schedule repairs on a Sunday”. I was then transferred to “Alex” in Sears National Relations Department and Ultimately “Mark” the Supervisor of the National Relations Department. They too were unable to help because it was “against Sears policy to schedule repairs on Sunday.
In the end a second plumber called by our Condo Management company was called in and after inspection realized the problem was that the piece Sears repair service claimed was “not necessary” needed to be re-installed.
I WILL NEVER BUY ANYTHING FROM SEARS AGAIN