I sent in a camera for repair, the only thing it was doing at the time was not downloading pic's to my pc and got warm to touch . I thought this would be a simple fix..Keep in mind this camera work great for several weeks after all this happened. I sent the camera in for repair and was told 6 weeks later that they couldn't get the part from mainland china so they were going to offer me a refurbished camera for $80...I can buy a new one for $80 not refurbished. So I told them to send my camera back and I would use as is...Well you guessed it when the camera got back it wouldn't work period. Wouldn't come on
nada.. I called them and ask what gives, the operator there hung up on me got rude and said if you think youre getting a new camera youre crazy.. I just wanted mine fixed, didn't say anything about a new camera, all I can say they make good disposable cameras!!!
I bought this digital camera for my wife's birthday through directfoto.co.uk
When she opened her present on the 22nd of august 2008 the LCD screen was cracked and faulty, rendering the ccamera useless. It had obviously been damaged in the post or been sent to us faulty straight from the headoffice.
Upon contacting directfot.com they told us we had to deal with fujifilm directly, which we did, and agreed to send the camera back for repair (complete with proof of warranty).
3 weeks later we received a letter from fujifilm asking us for Â£89.99 to repair the camera.
After calling the customer service (very rude), the only option we seem to have left is to lodge a complaint, which is impossible as there is no complaints procedure in place at fujifilm (I wonder why...)
We don't see why we have to pay nearly the full price of the camera again just to get it repaired when it was damaged when it was still in the care of fujifilm.