Frontier.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Frontier.com
Welcome to our customer reviews and complaints page for Frontier.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Frontier.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Frontier.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Frontier.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
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frontier media com accused of bait and switch ads & manipulation
Responding to an ad from Frontier Media Internet provider, they just happen to be the new Internet Co. in my small town, I checked out the Internet deal they sent me. After calling their number, the operator told me that I would get a reasonable monthly rate for Internet (about $49), which turned out to be a huge lie. I even asked about taxes and other fee...
Read full review of Frontier.comrefund of money
I have had enough of Frontier.com of their worst service. My contract ran out with Frontier and they jacked my monthly bill from $188.95 to $246.05. I paid the $246.05 on 04/30/12. On 05/08/12 I cancelled Frontier.com and requested they send me shipping boxes so I could return their equipment. I finally received the boxes on 05/25/12. I shipped everything back that same day. I have a credit coming to me of $159.57. I called Frontier.com on 06/06/12 to find out when I will get my money back from them. I was told it will take between 3 to 4 billing dates. That's 3 to 4 months of waiting. That is not right. I am going to wait 90 day's then I will file a law suit plus turn them over to a collections. Please use caution with Frontier.com so you don't get screwed.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized contract
My ISP for 7 years has been Comcast, no complaints. I started being billed on a recurring basis, through a major CC, in February, for Frontier.com internet service. When I caught the error, I had already been billed the next month. I NEVER use recurrent billing for any of my bills, so I knew right away that this was a scam. When I called the number on my CC, which I at first thought was Frontier Airlines, I found out that if was for internet service, which I had never requested. They couldn't find an account number for me, and regrettably, thinking the problem would be solved, I gave my phone and address to them. I was told they would investigate and get back to me. I said "Fine, but I'm going to file a dispute nevertheless", which I did.
I then received a reversal from my CC company, and closed the account, figuring someone had my account info. I subsequently got a letter from Michael's saying their accounts had been hacked, and since I shop there, it seemed possible that this could be how someone got my info, although why they'd use it for Frontier internet service, I don't know, unless they were an employee of Frontier. Anyway, I assumed the matter had been solved, only to get another bill from Frontier at my home address this week for $183! Mind you, this is for service I never requested, don't have, use, or need. Have filed a complaint with BBB of Phoenix, AZ and wonder what the response will be...
The complaint has been investigated and resolved to the customer’s satisfaction.
A supposedly "new and improved" take over of Verizon Wireless...this company is TERRIBLE! Customer service stinks and I have been over-billed multiple times after waiting for over 2 months to get my lines hooked up and working. Lie after lie was all I'd get when I would call to check on my service. Definitely would avoid them and Verizon at all costs if at all possible!
I agree with Ambriane. We too waited for months for service from frontier and did not get service. So moved to broad stripe and was up and running in about two days or less. Then we were charged $94.00 from frontier for something or service we did not get. Course talking with customer service was a waste, they didn't know anything about our account or their services and didn't know how to send a return shipping label for the I received . So then I wrote and sent a letter to President, Midwest Region of MI. on November 28, 2011requesting a refund, removing our account from their data base so I do not get any more bills from them and guess what? I am still waiting for refund, and a return shipping label for modem. Just like Ambriane said, LIES, LIES, LIES, LIES. People do your self the a favor and stay "AWAY" from "Frontier". They took $94.00 from me and they will do the same to you.
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