Florida Van Lines Complaints & Reviews

Florida Van LinesMoney fraud

In July, we relocated from Florida to Georgia, and hired Florida Van Lines to perform our residential move. What a tremendous mistake. Actually, there are few words to describe the magnitude of this mistake. Our pickup date was 7/7 and the delivery date in Atlanta was 7/16 (not by our choice). This move was a totally unsatisfactory experience for us for many reasons.

The key occurrences and issues were as follows:

1. Our 7, 000-lb. move took more than 12 hours to move with three movers. At the end of the move, it began to rain and the movers began to quickly pack the truck with the remainder of our belongings, which included fine art paintings from our familys art gallery business, in addition to antique, heirloom furniture. As a result of this, our paintings, as well as the antique and other furniture (all of which were in great condition), were wrapped improperly without appropriate protection, resulting in considerable damage to all (some pieces broken, almost all pieces scratched significantly). (We have photos to prove this.) The fine art pieces arrived in Atlanta with the canvases stretched disproportionately due to the movers actions. (Again, we have photos.)

2. Much of our possessions arrived in Atlanta soaking wet and mildewed. As explained to us by the movers who showed up in Atlanta to move us in, the top of the truck was smashed in by a tree branch (again, we have photo proof) at some point during transit and consequently, a great deal of our possessions had gotten soaked. Apparently, the truck had sat idle for some time, as the mold and mildew were significant. Most everything that was wet and mildewed had to be thrown out. This included items such as a baby co-sleeper, down comforters, luggage, boxes of portfolio items used to conduct our business, and much more. In retrospect, it makes us wonder if this was not purposeful on the part of the moving company (read on).

3. We have incurred many additional out-of-pocket expenses due to the movers negligence, including plumbing expenses (the lead mover used the restroom facilities at our Florida home and clogged the toilet, requiring emergency weekend plumbing repair (this required him to be on the phone with his manager for quite some time so he was unable to continue to supervise the move); washing machine repair expenses (the washing machine which was practically new, was damaged in transit); cleaning expenses (due to the mess created by the soaking wet boxes, as well as cleaning all of our possessions; drycleaning expenses as practically all of our professional work clothes were soiled and wrinkled, the wardrobe boxes smashed, etc.)

4. Many of our items did not arrive in Atlanta at all. Missing items include a wooden high chair that must be replaced, kitchen appliances, and more framed & signed prints, as well as numerous framed family photos.

5. This next one is a biggie. The movers got upset and verbally threatened us at the end of the Florida pick-up due to their being short of enough workers for the job. This was because the move took more than 12 hours with three movers, there was tension at the Florida pick-up among the moving team and there was a misunderstanding between us and one of the movers. As it turned out, the mover complained to a relative, who we discovered to be a key operations person within the Florida Van Lines organization, that we were not treating them properly, even though we had offered the movers refreshments, fed them pizza at our cost, and assisted with moving and lifting items. When the operations manager got on the phone with us, his comment was, You know what I told him? I told him he should take all your stuff and throw it out on the street! As you can imagine, this threat was very distressing to us, as most of our possessions were already on the truck and we had to move on that date for work reasons...so we were left with no other choice but to proceed.

We went out of our way to make these guys comfortable and they repaid us with verbal threats at the end of the pick-up.

6. The entire move was conducted in a highly unprofessional and incompetent manner. One of the key examples, other than the verbal threats, is that once our pickup was completed in Florida, we were given no paperwork to document our possessions, as our movers left hastily. When we asked about receiving a copy of the move documents, they told us they did not have a copy to provide us. We did not receive any paperwork until the drop-off was completed in Atlanta. In the interim, with no paper documentation of our move, we were required to call Florida Van Lines continuously to be assured that our possessions would be arriving in Atlanta. We cannot describe the level of frustration, concern and anxiety that we felt not knowing whether our possessions would actually arrive, when they would arrive, and in what condition they would arrive, especially given the threats we received toward the end of the pick-up.

We felt as if we were at their mercy, and we were. We were also forced to sign a document that limited the company's liability once our stuff was on their truck. We signed it against our better judgment and indeed, it has prevented us from getting compensated in a fair way for our thousands of dollars of losses from this move.

This was, without a doubt, the WORST move our family has ever had and we have moved often. It was a bit like being taken hostage, being taken advantage of, and even being VIOLATED in so many ways. I cannot advocate to consumers enough to AVOID THIS COMPANY AT ALL COSTS...or you will be the one who pays dearly.

  • Pa
    Paigep Jun 21, 2011

    Holy Cow! This happened to us almost exactly! We had a binding agreement with them to deliver 3 days after pick-up. They never confirmed delivery until the day before they were supposed to deliver and then they said they couldn't deliver on the date agreed upon and didn't know when they could! We said that was unacceptable and they yelled at us and hung up on us. After DAYS of trying to call them and find out when our things would be delivered they called us at 6pm to let us know that our stuff would be delivered the next morning. Ummm...we weren't staying in the city we were moving to. We were staying with in-laws until we knew when delivery was. Because of the short notice I was not able to meet the movers (we have 3 kids ages 3 and under) and so my husband had to take off 2 days of work to supervise. They broke numerous things including some antiques which they won't pay for and didn't deliver my 6 month old son's crib. We had no bed for my baby!!!

    We are filing a report with the BBB to see if we can get some kind of settlement.

    0 Votes

Florida Van LinesThousands Lost / Florida Van Lines Move

In July, we relocated from Florida to Georgia, and hired Florida Van Lines to perform our residential move. What a tremendous mistake. Actually, there are few words to describe the magnitude of this mistake. Our pickup date was 7/7 and the delivery date in Atlanta was 7/16 (not by our choice). This move was a totally unsatisfactory experience for us for many reasons.

The key occurrences and issues were as follows:

1. Our 7, 000-lb. move took more than 12 hours to move with three movers. At the end of the move, it began to rain and the movers began to quickly pack the truck with the remainder of our belongings, which included fine art paintings from our family’s art gallery business, in addition to antique, heirloom furniture. As a result of this, our paintings, as well as the antique and other furniture (all of which were in great condition), were wrapped improperly without appropriate protection, resulting in considerable damage to all (some pieces broken, almost all pieces scratched significantly). (We have photos to prove this.) The fine art pieces arrived in Atlanta with the canvases stretched disproportionately due to the mover’s actions. (Again, we have photos.) We are unsure of the total dollar value of these collective damages...

2. Much of our possessions arrived in Atlanta soaking wet and mildewed. As explained to us by the movers who showed up in Atlanta to move us in, the top of the truck was smashed in by a tree branch (again, we have photo proof) at some point during transit and consequently, a great deal of our possessions had gotten soaked. Apparently, the truck had sat idle for some time, as the mold and mildew were significant. Most everything that was wet and mildewed had to be thrown out. This included items such as a baby co-sleeper, down comforters, luggage, boxes of portfolio items used to conduct our business, and much more. In retrospect, due to what happened later, it makes us wonder if this was not purposeful on the part of the moving company.

3. We have incurred many additional out-of-pocket expenses due to the mover’s negligence, including plumbing expenses (the lead mover used the restroom facilities at our Sarasota home and clogged the toilet, requiring emergency weekend plumbing repair (this required him to be on the phone with his manager for quite some time so he was unable to continue to supervise the move); washing machine repair expenses (the washing machine which was practically new, was damaged in transit); cleaning expenses (due to the mess created by the soaking wet boxes, as well as cleaning all of our possessions; drycleaning expenses as practically all of our professional work clothes were soiled and wrinkled, the wardrobe boxes smashed, etc.)

4. Many of our items did not arrive in Atlanta at all. Missing items include a wooden high chair that must be replaced, kitchen appliances, and more framed & signed prints, as well as numerous framed family photos.

5. This next one is a biggie. The movers got upset and verbally threatened us at the end of the Florida pick-up due to their being short of enough workers for the job. This was because the move took more than 12 hours with three movers, there was tension at the Florida pick-up among the moving team and there was a misunderstanding between us and one of the movers. As it turned out, the mover complained to his stepfather, or relative, who we discovered to be a key operations person within the Florida Van Lines organization, that we were not treating them properly, even though we had offered the movers refreshments, fed them pizza at our cost, and assisted with moving and lifting items. When the operations manager got on the phone with us, his comment was, “You know what I told my stepson (or son)? I told him he should take all your stuff and throw it out on the street!” As you can imagine, this threat was very distressing to us, as most of our possessions were already on the truck.

We went out of our way to make these guys comfortable and they repaid us with verbal threats at the end of the pick-up.

5. The entire move was conducted in a highly unprofessional and incompetent manner. One of the key examples is that once our pickup was completed in Florida, we were given no paperwork to document our possessions, as our movers left hastily. When we asked about receiving a copy of the move documents, they told us they did not have a copy to provide us. We did not receive any paperwork until the drop-off was completed in Atlanta. In the interim, with no paper documentation of our move, we were required to call Florida Van Lines continuously to be assured that our possessions would be arriving in Atlanta. We cannot describe the level of frustration, concern and anxiety that we felt not knowing whether our possessions would actually arrive, when they would arrive, and in what condition they would arrive, especially given the threats we received toward the end of the pick-up.

We felt as if we were at their mercy, and we were. We were also forced to sign a document that limited the company's liability once our stuff was on their truck. We signed it against our better judgment and indeed, it has prevented us from getting compensated in a fair way for our losses from this move.

This was, without a doubt, the WORST move our family has ever had. It was a bit like being taken hostage, being taken advantage of, and even being VIOLATED in so many ways. I cannot advocate to consumers enough to AVOID THIS COMPANY AT ALL COSTS...or you will be the one who pays dearly.

Florida Van LinesMoving nightmare

They are the most unreliable and unethical business I have ever known! DO NOT USE THEM! It all started with billing us a higher amount than the contract price. After 10 phone calls (oddly no one answers the phone after you either paid them or gave them a credit card number!) they finally provided a credit to the proper amount.

Next came the delays in arrival of furniture. We had agreed to a 3 day window - we waited each day but no truck arrived. No phone call from them informing us of the status. When I called them they had the same response each day "they are on thier way and will be there tomorrow". Well, 5 days later they showed up! The truck driver said he did not leave the originating city until 3 days ago - obviously the staff at Florida Van Lines was not truthful about the delivery.

Now comes the really frustrating part - they lost a box and won't re-imburse us for the lost contents. We paid full valuation premium! They have used excuses like - "we did not pack it so we can't verify what is in the box" and " we don't have to pay you anything like the airlines when they lose a bag they offer a fixed amount" less than the actual value.

I sent a complaint to the attorney gerneral of Florida who got the run around from Florida Van Lines. I then went to the county fraud department and they got the same excuses. I got a letter from Florida Van Lines saying if I wanted to make further claims that "I had to go through the arbitration process". This process through the suggested arbitrator was a $500 fee. Since the claim was for $575 they are playing hard ball knowing it is illogical to spend $500 to get $575 back. They even told the state attorney general office this!

Now I am in small claims court and must spend $175 to simply get reimbused for a box they lost!

DO NOT USE THEM!!! THEY ARE UNETHICAL AND DIFFICULT TO GET DESIRED RESULTS FROM

Florida Van LinesMost stressfull and unorganized move I have ever had!

Let me start by saying this was the most stressfull and unorganized move I have ever had.

First finances, we agreed upon a binding estimate of $6477.33, this included packing/unpacking of my mattresses shown on estimate at $281.76. Reviewing my BOL I was charged $6910.34 which included $221.21 added on for mattress packing and unpacking. My Master bedroom King was not even boxed and showed up with a large cut in it. As did the baby bed mattress.

Also, included in estimate and by you verbally were 13 miscellaneous boxes as needed. The guys showed up with none and I had to go out and purchase additional boxes during moving for $78.00.

The take down and put back together of beds was amusing as your men showed up with no tools and used mine, I ended up taking the futon bed apart as it was to hard. Upon arrival in Georgia I reassembled ALL beds due to lack of help and the delivery was entering its 3rd DAY !!!!! after being a day late to start with.

Once loading was finished I was left with an empty house and a full trailer unlocked sitting in front of my house Wes the driver called to say he would pick up in two hours. I spent the night on the floor waiting, while family went to hotel. I was not leaving everything I own sitting on the road unlocked all night, he arrived the next morning about 10am to pick it up, again Thanks.

I was called on Friday and told the saturday delivery was moved to sunday, Leaving me in an empty house with 3 kids and an infant. I requested to speak to someone and was told Nick was in charge but he was busy and would call me IM STILL WAITING.

The truck arrived on Sunday at 9am within an hour the guys wanted drinks etc... Sorry Im in an empty house, they unhooked cab all 3 left and came back an hour later said they were sick and spent the remainder of the day in cab, leaving twice again. Only the driver Scott attempted to unload anything the first day we basically had a garage full of boxes only.

I paid for them 2 hotel rooms that night hoping they could rest recover and return the following morning ready to go. We agreed they would come at 6:30-7am They arrived back at 9:40 am with only two guys working Scott and Kyle and they did bust their butts but this is not a two man job. I had my children help with small things my son and I help with the Large items. I assembeld furniture as needed. this was finally over at about 8pm on Monday night.

We have listed our damaged goods on the sheets as the driver instructed, we have since found that our refridgerator door water and Ice feed controls were broken when they took doors off incorrectly. HOW DO I PROCEED WITH DAMAGE CLAIM. ALSO I WOULD LIKE MY BILL CORRECTED FOR PACKING CHGS NOT DUE, LABOR I PROVIDED, HOTEL BILLS, AND MY PERSONAL INCONVIENCES.

PLEASE BE AWARE THAT THE DELIVERY DRIVER SCOTT AND HIS ONE MAN KEITH/KYLE WORKED AS HARD AS ANY MAN COULD BUT THIS WAS NOT A TWO MAN JOB.

This is now October and has not been resolved 4 MONTHS This company is terrible, no help from anyone. Wont respond in timely manner acts like this is business usual.

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