Flowers for my daughter's birthday were never delivered but my credit card was charged. Four phone call...
I had ordered (on a Saturday) from their Internet Site (guaranteed same day delivery) a floral arrangement for my cousin's wake on a Monday & funeral on Tuesday (a rosary of carnations for her casket) and they never completed or delivered the order. They never even had the common courtesy of informing me on Monday that they could not complete or deliver the order (internet order required my cell phone number and home number). I called several times from the wake (very upset) and they always told me that I would be hearing from a supervisor (never called) and promised me that the rosary would be delivered for free on Tuesday morning in time for the funeral (never arrived). I just wanted to warn other families do not ever under any circumstances ever order from this website. They took the time to charge my MasterCard account for the rosary of carnations that were never delivered but did not take the time to call me on Monday to let me know that they could not complete or deliver the order. I have my attorney handling the charge to my MasterCard account just to let them know that they can not treat families this way when it is their last chance for families to do something special for their departed loved one. Please take my advice and never under any circumstances order funeral arrangements from an Internet Website (especially FTD).
Ordered an FTD Azalea Topiary Planter to be delivered for a friend's father's wake to be held at their house. Never arrived. Called and was first directed to a call center facility. After several calls there, I was given a 310 number in CA to talk to someone directly affiliated with the company and order. They did pull up my order and couldn't understand WHY this happened. Tabatha told me she would contact the florist and get back to me. No call back. Called again. She told me the order had been delivered and that she would send me a confirmation email with confirmation numbers and partial refund info. Never received it. Called again...spoke to Rachael. She called the florist who apparently could not reach the driver (they don't carry cell phones - I ASK you HOW does a florist stay in business with this type of operating procedure???). Again, more of the same and a promise to get back to me...no call or email. Called the next day and spoke to Kristy, the supposed supervisor. She confirmed the order was delivered at 3 PM but couldn't tell me the confirmation number. Promised to get right back to me with the info...suprise, surprise, no call. Called FTD. FTD said they have heard several complaints about this florist and to cancel the order asap. They hide behind the FTD name but they are the worst floral shop I have EVER encountered!!! STay clear!
At least I'm in good company. I, too, ordered flowers for same day delivery from FTD. They forwarded my request to Floral Originals by Gregory Scotte. I immediately received an order confirmation via e-mail. However, I never received a confirmation of delivery. When I attempted to call the florist, I was told my message would be forwarded to him. I never received an answer.
I called again several days later and was told, once again, I would receive word from him. None ever came. I called the number a third time. The answering service apologized profusely for the confusion and promised an answer from the florist. Guess what -- once again there was no response. I have now contacted my credit card company and am in the process of filing a disputed claim. In the meantime, I have called ProFlowers to fill my order. Hopefully, they will be more professional.
In my opinion, Floral Originals by Gregory Scotte has acted with incompetence. I would never use them again, and advise other purchasers to do the same.
November 12, 2007 I ordered a "Thank You" bouquet for my co-worker. The "Thank You" bouquet was to be a six roses mixed colors orange and yellow, the arrangement was to be in a gold vase with thank you on the front. Instead, she received a lavender and white forget-me-nots and a lavender vase with thank you on the front. After the delivery I immediately contacted Floral Originals by Gregory Scotte. The representative that answered the phone told me that they were the answering service for Gregory Scotte and could send a email regarding my incorrect order. So the representative sent the email and advised me that a representative from Floral Original by Gregory Scotte would contact me back with a resolution. I never received a call. The next day November 13, 2007 the delivery person contacted the recipient desk phone and instructed her to bring the incorrect order (flowers) to the front of the lobby for pickup. The delivery person pick-up the incorrect flower order, however never replaced the flowers. So now, not only did the surprise of getting flowers were ruined but she didn't have any flowers at all. I could not believe that Floral Original by Gregory Scotte sent a delivery person to retrieve the flowers and, did not replaced them. I immediately called the customer service number back [protected]. This time around I got a representative on the line stating that she was appalled that the flowers were picked-up and there was not a replacement given. This representative went on to say she would request for a refund and I would be not be charged for the purchase. She stated I would receive a call from Gregory Scotte florist to confirm the course of action. Of course I never received a callback. The next day I checked my online banking statement to see that I was over-charged for my purchase. Yes, the flowers that the recipient did not have at all now! The cost of the purchase with tax was $49.47, however I was charged $59.47. I then called for the 3rd time to the customer service center. I explained what happened all over again and I was told that a email would be sent to Gregory Scotte florist and I would receive a callback. By this time this sounds oh so familiar right? Just as I expected I never received a callback. So I said well maybe that will refund me over the weekend. Wishful thinking I guess, today is November 19, 2007 and I still do not have a refund and still do not have the flowers, and still I was over-charged for this purchase. I called today for the 4th time and spoke with Susan. She stated to me that there is nothing they can do because the customer service number is only a answering service. They only send information via electronic feed or email to Gregory Scotte's florist and request for a callback. At this point I'm livid! I requested for a supervisor, Jeremy comes on the line. Jeremy is the supervisor of this so called answering service team of folk that don't know anything but how to compose emails. Jeremy tells me that he don't know what the protocol is when there is a issue and there isn't a direct number to contact Floral Original by Gregory Scotte. The only thing he could do was send a email. My question at this point is who takes accountability for this mess up? I've never in my life had this much push back for customer satisfaction. I now stuck with a charge and no product. I will never order through FTD or Floral Original by Gregory Scotte again! And I will sure pass on this experience so that other consumers will be well aware.
I wish I had seen this site before I used Floral Originals by Gregory Scotte. They have the most horrible...