Flametex.net Complaints & Reviews

Flametex.netwon't answer calls or e-mail and rude when you do reach a live person

I tried for 2 weeks to reach this company. Left numerous messages - they say "someone will return your call shortly". They never do. They never answer the calls except with the recorded request to leave a message. I finall got a real live person this morning - told them I thought maybe they were out of business since no one ever answers the phone or calls people back and the person on their end hung up on me. This company deserves to be out of business. If you care about customer service - do not buy anything fromt this company. There are plenty other retailers out there that carry equivalent product.

  • Eb
    ebryant Feb 02, 2011

    Placed order last week. Have called every day and e-mailed to try to get some information. No response.

    0 Votes

Flametex.netUnable to get this company to answer voice mail or e-mail

Purchase $1700 gas grill. Received it fine but it was missing a rotisserie bar. Unable to get this company to answer voice mail or e-mail. ONly get recording when I call and after long hold recording says to leave name and number and someone will call back. Hasn't happened. Had to order and pay for the missing part elsewhere.

  • Mi
    missingpart Jan 17, 2012
    This comment was posted by
    a verified customer
    Verified customer

    My friend ordered a fireplace insert. She hasn't been able to contact the company and has received no answer to e-mails or phone calls. I wonder what has happened to this company?

    0 Votes

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