My wife ordered a dress and provided her measurements, ordering the dress 2 sizes larger than her known size. The dress arrived 2 sizes smaller than her true size and there was no label or sizing on the dress and no packing slip or invoice to indicate this. We tried to get an exchange via their horrible customer service dept and we kept gettign the runaround and all kinds of delay tactics. Can you believe they asked us to provide "evidence" that the dress didn't fit by having my wife squeeze into it the best she could and then take pictures to send to them instead of just exchanging the product like any reputable website would. My wife would not humiliate herself that way and the company refuses to exchange the product or provide a refund. They told her to take it to a professional tailor and "Have a nice time". How incredibly rude. The dress is cheap and very poorly made, not like the picture on their website and I suspect it is a knockoff forgery. I am disputing the charges with my credit card company. We would have used American Express to buy this as the site shows the icon for this card but they really do not accept Amex cards, probably because Amex likely shut them off due to countless customer complaints. Avoid this site if you value your hard earned money because you will get ripped off by Fishinthesky.com. They should be renamed Rottenfishinthegarbage.com A bunch of crooks who should be shut down for good.
My daughter ordered her prom dress a month ago, her senior prom is Saturday, May 5th. We have no dress, even paid expedited shipping fees to have it here no later than April 23rd. Zoe Lau is the idiot emailing me back, telling me the supplier is working on it, but despite the fact that I have canceled the order, they refuse to refund our money. They are in total breach of the sales contract. I have sent several emails, would live to put them out of business...any advice? She pretends that she doesn't understand and says the phones aren't working. Another reason to buy American.
I have had a TERRIBLE experience with this website. I ordered a dress for my senior prom and initially it came out beautifully, I really liked it; however, this was not the...
Please do not buy from this site, it is a total scam, i just got done for $257 AUD. I ordered a dress and paid, but got no dress and instead i got "one liners" with excuses and lies. One day they write that the dress is being made, however the day after they write that the dress is not made just yet. After many emails today they are offering me a 50% refund...lucky me if ever... Please stay away i got ripped off my hard earned money.
This website is a total scam. I ordered a light pink dress with pink and purple gems and sequins that were elegantly arranged. When it came in the mail i opened up the bag to find a bubble gum pink fabric...getting a little nervous i opened up the rest of the dress to find it decorated with yelowish and orang beading...not only did the colors completely clash but the design of them looked like it was done by a second grader. the cheap beads all looked like they were going to fall off. Plus there was a few sewing flaws. When i tried to return this dress they kept emailing me back with things like no this dress is great! how about a discount on your next purchase? we put in our hard work for this! In the end i could not return it and am now out of $175. DONT ORDER FROM THEM!!