I talked to someone when I picked this co. For my Part D drug plan. I had them take my monthly payment out of my SS check. I even called back a month later when I received a late notice to verify that my payment was taken out of my check. This was verified. Several months passed and I receive a past due notice that payments haven't been made for several months. I don't want to lose my drug coverage, I tried calling the phone number for customer service and have been unable to get through after repeated attempts. Also it's listed as Coventry health now, when did this change take place. Very unhappy with this situation.
Do not use first health part d they bait and switch on coverage and their reps lie aand tell you that a drug is coverage is available but do not tell you of the caveates related to them i.e. only cover one dose per month on a two dose per month script, theyn put on the onus your back to get the physician to change it- food luck on that, and forget the complaint it is all on your back, they got their money screw you.
For anyone who might have a policy through First Life and Health Insurance Company, beware, they seem to be playing a bait and switch game. I have them for prescription coverage, had to lock in for a full year, I had purchased a policy with a zero deductible. Sat. I went to pick up a prescription just to find out that the terms had changed and I now have a deductible, not to big ($150) but it is the principal that they can change the terms without notification. I want to give them as much bad press as possible. When I called the insurance company I was told that I should have recieved a notice of change the end of Dec. even though I bought the policy the first of Dec. I asked for a supervisor and was given another 800 number so I called and left a message. I recieved a call back this morning from a company who is not even affiliated with First Health and the representative was quite confused. I then called First Health back and was reffered to someone to file a grievance, the person informed me that I "should" have been informed of the changes to my policy so there was nothing they could do.
Seniors beware! Prescription Drug Plans, Double Check Premium and Company Name
I'm wondering why "First Health Part D" changed me over
to "Anthem Blue Cross". and instead of the premium being
$18.30 it has increased to $28.90?
Wow, maybe First Health Part D needs a "Bailout" too.
Go figure, [protected])I called "First Health Part D" at
[protected]. I took their phone number right out of
my Medicare book: "Medicare & You 2009" book, page 123a.
They, "First Health Part D" even answered the phone as
"First Health Part D" and I ask them to send me all
their information on Medicare Part D Drug Plan. I spoke
to Jennifer and she gave me a confermation number and
said I should receive everything within ten days.
I also called some other companies from the Medicare book
and I selected what I figure to be the best plan for me.
Which turned out to be First Health Part D.
In a few days I received "First Health Part D" information
and I filled out their application and mailed all four
pages in their supplied company envelop.
Several days later (watch the names here now)I receive a
"Anthem Blue Cross" (first time I heard of them)
P.O. Box 9282
Oxnard, CA [protected]
Phone number [protected]
In this letter it states in part that: "Medicare has
approved your enrollment in Blue Cross Medicarerx network
pharmacies to fill your prescriptions." and that the monthly
premium for your plan is $28.90.
Next(12-22-08) I called their phone number [protected], and
I get Cynthia. Who by the way was very nice to me, because it
seemed all she could say was "I'm sorry". After I ask a couple
of time(to no avail) why they switch me from "First Health Part
D" to "Anthem Blue Cross". I began explaining why exactly I chose
"First Health Part D" was mostly because of the monthly premium
being so low ($18.30) and the Annual Deductible was only $175
with a low copay.
I gave her all the information on her company right out of
their "Summary Of Benefits" book. Everything that was stated
in the "Medicare & You 2009" book about "First Health Part D" and
it didn't jive with the letter I received form "Anthem Blue
Cross" letter sent to me. Also that they didn't have the
courtesy to just call or write me and tell me why they were
going to increase the monthly premium above what they told
Medicare and what it shows in their Summary Of Benefits book.
None of that bothered her, she kept giving me the "I'm sorry"
bit so I tried one more step to get her attention, by telling
her it looks to me like it's the old "bait and switch game".
Then she informed me that I could pick another company.
I Informed her that I was going to report them to Medicare
regarding the switching of companies and the increase in
premium and all that had taken place.
Before I did contact Medicare I made one more phone call to
"First Health Part D" at [protected]. Just to see if I was
screwed-up. Heres how that phone conversation went:
- I gave my name and my zip code when ask for.
- The lady wanted my date of birth and phone number. I gave it.
- Then I stated to her that thats all the information I'm going
to give until you give me what my monthly premium and annually
deductable is going to be.
Your absolutely right... she gave me back word for word and dollar
sign for dollar sign right out of their "Summary Of Benefits Book"
and the "Medicare & You 2009" book page 123a. I thanked her and
Then I called Medicare at [protected], from their menu I punched
in the number for "Paying Premium"(I'm sorry I did not make note of
it). I got a gentleman by the name of "Mr. Taylor" (I did not get
Mr. Taylor' last name, and to this day I am really kicking myself
because I did not get his full name.) Never in all my life have I
"ever" spoke to any person, in any Dept. of government on any kind
of business that talked to me as nice as Mr. Taylor did! and I told
him so at the end of our conversation. BTW, he filled a compliant
to Medicare regarding these matters for me.
Don't kid youself, there is good out there. I just wish the
California DMV would take some mini lessons from Mr. Taylor. If
only I had gotten his last name!
Mr. Taylor help me get setup with another company that I think may
be a better deal than I was going to get. That company is:
phone number [protected]
page 123d of the Medicare & You 2009 book.
also with a low monthly premium and no copay which is very, very
good for me. Now I can buy some more fishing bait and go fishing
In light of all the above here is a small summation of what
I think happen.
- I ordered my Medicare Drug Plan from "First Health Part D".
- "First Health Part D" for what ever reason switched my
coverage to Anthem Blue Cross.(for all I know they could
be the same company and I could careless. For sure... it
was no big deal because they were not about to take the time
to explain it to me. Remember, I had to call them.
- My monthly premium was increased from $18.30 to $28.90.
- No one bothered to call are write me, to explain the reason
for the switching of companies and the increase premium.
No big deal you say. When there is no more Medicare we'll see
what your saying then. Plus it's my money too.
If you have hung in there to this point I "Thank you for your time".
Oh, hang in there I just got an Update for you:
Today [protected]) I received a letter from both
First Health Part D and Anthem Blue Cross.
First Health Part D tells me that I am now enrolled in First
Health Part D Prescription Drug Plan, that it is approved by
Medicare. In Anthem's Blue Cross letter it's tells me that
this letter is to confirm my disenrollment form Blue
I'm so glad that I got out of this mess, can you imagine that
I should have had a real problem and needed their help! God
forbid. Most likely I would have gotten two different answers
on each problem! Not to mention that I most likely would have
been billed, then get a credit. Naw, I'd get billed twice!