Fios put in a "back-up" battery in our house. After < 2 yrs. it went dead and beeps 24/7. I "quiet button it" only lasts a few hrs . Called a rude person in a foreign country and was told unhook it.Oh, great- no TV! NEW BAT, sure/you charge 50.00 . It says rechargeable ????? I am checking out ATT and Comcast !!
Tell me what can I do to like you again!! Thax
I am really disgusted with Fios' latest "half fast" commercial, which, sounds of course like HALF ASSED. I have a 7 year old who is now saying it and it is utterly ridiculous that a family opening Christmas presents is sitting around saying "half assed" ad nauseum, to promote your new service. Come on - you need to do better than help promote kids swearing - no matter what the silly little play on words is, it shouldn't sound like cussing. Grow up.
I love the fios tv and internet service itself, but the billing is so bad that it's not worth it. Every time I have called to make a service change to lower my bill they have raised it. Recently when asked to make changes to lower my bill they raised it over $100 per month and then said they could only credit me for 35$ of the $234 dollars they overcharged me. You are guaranteed to get had on your bill if you get fios so so stay clear!
When I signed up w/ Fios, I refused the virus protection plan because I had already purchased a plan w/ my computer; two virus protection programs can interfere w/ each other. Not a good idea. I spent an hour and a half in June, supposedly removing the Fios protection program; however, I find the icon on my desktop daily, and popups daily, that I have to put into the wastebasket. Only to find it again the next day!!! I want this off my computer or Fios is going to lose me as a customer! The faster speed is not worth the other items that I have given up when connected w/ optonline service. Now I do not have caller id on the tv when someone calls; a great service. Now, I do not have call waiting; goes directly to an answering service. Now I have two answering machines to deal with! Constant bombardment w/ solicitaions from Verizon; give me a break! And, the email service is so limited; no choice of color changes ( I have trouble reading things in red); cannot change the color scheme. No way to customize the text, including the signature. I am very close to giving up w/ Fios. I spent another 35 minutes this am holding the line; trying to get a person to help. I finally gave up. Let us see if this has any effect.
I called in the day prior to my service installation date to make changes to my account. I had to call about 3-4 times before I could get a hold of someone to assist me; each call was about 1.5 hours long. I finally spoke representative and she wanted to save me as a soon to be customer so she provided me with a DVR credit and gave me a monthly service quote of 89.98… I asked her to confirm this information with me prior to ending our call and she help me keep my installation date which was the next day. When the technician came to my home the follow day… he was having issues installing the services so he call technical support and added the phone line service back to my account and he did not inform me of this change until he was leaving to go to his next appointment. If he just asked me what was going on with my account he would not have needed to make the unnecessary change he made. So, today I final had the opportunity to contact Verizon customer service about cancelling the phone service and I received a completely different monthly quote $110.97/ month for internet and tv service. When I requested the representative review the transaction from my conversation with the representatives on Friday July 3, 2017… all of a sudden there is no record of my call. When I requested a supervisor the young lady informed me no one was available and request to call back but I requested she transfer me to another representative to see if they could located a record of my conversation with the representative. I have spoke with 5 different people alone today and no one could assist with this dilemma. I finally spoke with another male for the last time to save my account before I have to switch to direct TV and we were able to identify the issue. The representative I spoke with on that day gave me a quote for services based on a 79.99 bundle they have for home phone and the internet not for internet and TV. The standard TV and internet bundle it 84.99 plus to DVR /Home DVR (5.99+19.99), due to the miss quote no one is stepping to the plate to accept the wrong and honor the original quote given before taxes. I am giving it 1 last try to see if a supervisor can fix this problem… I have recently moved and one of the reason I chose my new apartment was because they could get FIOS service; I know that is silly but its very, very true. I want to give them a chance but they defiantly have to work on how they service their customer and better documentation of information exchanged between customer and representative. I admit I was boarder line about to cancel my cell phone service with them due to this bad experience.
Spoke with constomer representive who stated clearly they would change our plan from phone and internet services to internet only with no additional charges for change in plan if we would not cancel their services. Few days passed and phone service was not disconnected. Spoke again with representive regarding service for phone was not cancelled as agreed. Again was clearly reassured they would change the plan and disconnect phone. Week went by and phone line still had not been cancelled. Called again this time representative states they will not change plan. This company obviously has dishonest representatives who will state a bold face lie just to try to keep one from cancelling the service.
My home phone worked but did not ring. After 4 calls (9 hours) I finally got someone to schedule a home appointment. They were supposed to come to my home on 3/25 before 1 pm. At 12 noon zi called and they had no record of anyone coming to my home. They re-scheduled me to wed 26th (same no-show). This happened again on thursday. Finally on friday, I spoke to someone who saw the pages and pages of my calls, got in touch with dispatch and I was put on the "hot list" this is a priority appointment level. Finally friday at 7pm. I was told that no one was coming. Saturday I could not reach any one. After 26 polite calls and 7 e-mails they showed up at my home on sunday at 10 am unannounced. The tech was polite and promptly replaced my ont fiber optic box on the outside and the service was restored. I obviously asked what was the real reason I was screwed around for 5 days. I was told confidentially, that they are short-staffed and the management refuses to pay overtime, so they just break appointments, as they did with me.
Now that I have service, im trying to find the correct e-mail address to send a formal complaint and a bill for my services. I lost 3 days pay, and it will positively come off the bill. I plan on filling out a form with the fcc after I finish this post, as well as a certified letter to as high a person in verizon, as I can find.
Unlike me in the past, I was an absolute gentleman all of the calls, never abusive or nasty. If anyone reading this has the right e-mail for this problem, pls contact me.