We purchased a "deeded property" with Fairfield Resorts in Las Vegas over a year ago. We have made over $7500 in payments to Fairfield and have received zero in return. At the sales meeting we were promised many things, none of which have been fulfilled. We were promised vacations with our family at a price we could afford and times convenient for us. NONE of this has happened. We purchased in Las Vegas because of our love of the city and our favorite pass time- NASCAR! We were told at the sales meeting that we would be able to stay at our "deeded" property for all Vegas NASCAR races and there were great parties on the site we could attend. After returning home from our big purchase weekend, I called Fairfield to book our exciting NASCAR weekend trip at no additional cost to me. You can imagine how upset I was when I was told by the reservation department that my husband and I could both go for the low price of $600-EACH! What happened to the FREE in this? I receive periodic calls from the Fairfield telemarketers with "great deals". I could have it all for the low price of! Low price of what??? I just sent your company my monthly payment of x dollars on top of the monthly maintenance fees.
I have since attempted to use my "deeded" property on 3 other occasions with at least 2 month notice, all were denied to due unavailability. My most recent request, submitted on-line on Dec. 19, 2006, I still have not received a response almost 2 weeks later. My phone calls today were rejected due to "high customer volume".
On top of not being able to use this space when I would like, I have spent thousands of dollars to pay for this "deeded" property which has limited my family in taking other vacations due to no money. I've paid for other people to stay in my "deeded" property while my family has had to stay home.
I had previously listed a complaint about Fairfield Resorts and had thought the matter had been "settled" but just found out today that it was a complete lie from one of their representatives.
I had previously tried to warn all about dealing with Fairfield Resorts from the fact that, I was lied to during the sales presentation and that any payments you owe will be automatically deducted from your bank account.
I was set up with automatic payments from Faifleld and was told there was insufficient funds in my account, and that 2 months payment were not payed.
I immediately checked my account online and found out that was not true.
I also called my bank and verified that it was not true.
I then sent them bank statements to show the payments were made and they still did not believe it!
The original balance of 30 dollars mushroomed into over $ 280.00 (collection fee after collection fee).
I wrote a letter to The Squeaky Wheel in July and they got over 100 e-mails from people on the internet who had viewed my complaint.
They called me the end of July and said they would settle for $ 15 dollars if I would remove the letter.
After a year of hell with these people, I decided it was worth it even though I didn't owe $ 15 dollars.
Well I just found out it was all a lie they still claim I owe $ 280 dollars and my payment was to mortgage services and not the maintenance department. Don't believe anything, anyone, from Fairfield Resorts says, or a Cedent Company (their parent company)for that fact. If you have a similar problem with them don't accept any settlement without a settlement agreement and verification from an attorney.
These are the most dishonest people on the planet, just go to one of their high pressure sales pitches and you'll see. I have never been through hell like I have been with these people. Try any other reputable timeshare company, RCI for instance, but don't buy from Fairfield!