My wife & I went in today [protected] to have just the oil changed. We even told the employee all we want is just the oil changed nothing else! Ok, he said. We will be right back (need to buy some lunch to take home with us). We come back and van is outside with the hood up. One employee comes in, is this your van? Yes, you need a new air cleaner. I said we will take care of that later, Thanks! He goes back out and can't figure out which way the air cleaner goes back in ( I watched him flip it around five time). Then he looks right at me and begins to tight up the bolts with just a socket and a extention but with no ratchet. He looked over at me a second time and tighten up (hand tight mind you). So when he was all done I walk outside and open the hood and said to the employee "Now bring me a ratchet, a extention and a socket and let's do this the RIGHT WAY! All four bolts were so loose I could move the air cleaner box up & down by a 1/4 of an inch. I made him tighten each one and when he was done I told him "Isn't it amazing how loose those were? Maybe next time you'll pay more attention to your job.
This is the same place that tried to tell me that my trucks carb need to be rebuilt. I said really? I'll give you $100.00 right now if you can show me a carb on my "fuel injected" truck. You have way to many lazy and worthless people at this place that need to be fired!!
I never complain about anything on the internet. But this incident is so bad I would not wish it on my worst enemy.
Our 2004 Subaru has always been in perfect condition, never gave us any trouble. We've always done regular maintenance on it and pampered the car. In December 2007, all I went into EZ lube for was an oil change. But in addition to the oil change, they suggested that I replace the power steering belts. And they showed me how there's a crack in mine. So I thought that sounds reasonable, and approved the work.
Immediately after they change the belts, I could tell something was wrong with the power steering. I asked to speak to the manager and he sent me to some auto repair shop in the neighborhood and said they'll take care of it. When I went to the repair shop, they said they can't help us. We went back to EZ lube and asked us to fill out a form. Then we took the car to Subaru dealership to have the power steering looked at.
Subaru said the belts were over-tightened and therefor overloaded and burnt the power-steering motor. Bill came out to $1300. After going to EZLube personally several times and calling them several times, spoke to managers and district supervisor (not to mention an incredibly rude supervisor), we got nothing. So we contacted the district attorney's office and found out they had a hot line and fund set up especially for EZ lube complains. So we filed a complain.
After less than 3 months of the oil change, the engine blew for no reason. We had to call a tow truck to tow it to the repair shop. Turns out, one of the rods broke and we needed a complete engine rebuilt that cosed close to $4000. The repair shop found very low oil level in the engine, and no leaks. The low oil level was the cause of the engine failure. There has been less the 3000 miles driven and less than 3 months since the oil change was supposedly performed at EZLube. So we suspect EZLube never performed the oil change.
We filed another complain with the district attorney's office. 6 months later, the DA office wrote back that since the fund is really for 'EZLube services that they claim to perform but never did', all they can do is refund the service fees and half the cost of the power steering repair. And suggested that we file a complain with the Bureau of Autmotive repair (or something like that). We are still waiting to hear from them.
The DA's office has been wonderful and did more than their job. But we are still out thousands of dollars while we wait. Now we just got a letter that EZLube has filed for bankruptcy.
So please, do yourself a favor, whatever you do, don't take your car to EZLube for anything. Not even something as simple as an oil change. Because they will ruin your car and cost you thousands to fix it.
In mid 2007, I went to EZ Lube for a typical oil change + tire rotation per my Acura's maintenance guide. When I got there, they don't offer tire rotation service and they upselled me to change my cabin filter by showing me how dirty it was. I said fine, change it.
Now in July 2008, I go to Jiffy Lube in Westchester and I asked them to check my air filters per my maintenance guide. When they pulled it out, it looked like the air filter EZ Lube "replaced" for me was about 2 inches shorter than it should be. Looks like EZ Lube replaced it alright, but with a different size!!!
DO NOT go to EZ Lube on Washington next to Costco!!!