Evolution Gaming LLP Complaints & Reviews

Evolution Gaming LLPOverpricing and Misrepresenation

I just lately bought a Wii Nintendo at Evolution Gaming LLP from a skinny tall guy and said my bill is only 500 sgd but when i gave my credit card visa, he just swipe and entered 698.00 in the amount. He just said he did this because I can reclaim the GST at the airport when I have someone or a friend that will be leaving Singapore. they sell 60 SGD for the remote w/o the nunchuk which is 40 SGD. And they also let me buy the Multifunction Station for 199 SGD... what a shame and they just fooled me around. the whole package amounting to 799 SGD plus the console and they let me buy unnecessary stuff for the wii.

I tried to check with the other shops located above they said.. a group of individuals or a family running like a syndicate at the 2nd floor of Sim Lim all are fools. There are many complainants already with those shops at the 2nd floor of Sim Lim most especially Evolution Gaming LLP. A current changed name from the previous one known very notorius cases towards them. They act rude to clients and most often they are violent. Everyone must be warned with this thief owners at SIM LIM Square. And perhaps the management of Sim Lim must do something with this owners. Or Singapore goverment must act or plan something not to let this people cause more harm to all visitors and consumers visiting Sim Lim. What a shame...

  • St
    Star Chico Mar 01, 2010

    Evolution Gaming LLP
    No.1 Rochor Canal Road. #02-76. Sim Lim Square
    Singapore 188504 Tel. 63375744 Fax: 63377401


    Be careful with this gaming shop. Most especially if you are going to make use of your credit card or by nets to pay any gadget. They overcharge and overprice all items. and they are very, very rude to all customers.

    0 Votes
  • He
    Hemanshu Ahuja Sep 25, 2010

    Well I have an experience to share as well.

    I went to Sim Lim Square to buy a hand phone model Nokia e72, but to my surprize this shop "Evolution Gaming" (One of several small outlets rather than proper stores clustered together at the centre on Level-1) offered the cheapest price in the whole of Sim Lim Square, Mustafa and Little India area. Their offer price was SGD 370 (not sure if it was without GST which is normally 7%, even if GST is added the price would be SGD 396) while a bigger and proper shop just opposite to it on the periphery of Level-1 asked SGD 460. Other shops in this mall quoted a price between SGD 420 - 500.

    Even Naranjan Electronics (Race Course Road), who are known for selling at cheaper rates as their products come without a warranty, quoted SGD 390 (without warranty); normally for hand phones such as above mentioned Nokia e72, Naranjan is generally expected to quote a price which is SGD 30-50 lesser than what is quoted in Sim Lim Square, so I didn't know whether or not to trust "Evolution Gaming".

    I wonder if "Evolution Gaming" quoted a lower price because his outlet is small so the cost of running his shop could be lower. On the other hand the bigger stores have a higher operational running cost which is why they might quote higher prices.

    So, I chose not to buy a phone at that moment and came back home and searched the internet for reviews about "Evolution Gaming" in Singapore and I find out that some people have posted negative reviews about this vendor. So, I don't know what to do now. Probably I would buy the phone from Naranjan as many people seem to be satisfied customers of Naranjan (at Race Course Road) even though his products don't come with any warranty.

    0 Votes
  • De
    delaila Dec 24, 2010

    i bought handphones and ipad from evolution gaming llp a month ago ... up to today i really felt regret. but this is my fault as i did not do my home work like checking other price or checking other places first. i felt that i just simply follow and take in wholely what ever the shop person offered me. (maybe i was under somekind of spell???)

    0 Votes
  • Si
    simlimsquareshopping Apr 30, 2012
    This comment was posted by
    a verified customer
    Verified customer

    this is the worst shop to ever go. i got 3 videos on evolution shouting vulgarities at customers.

    http://www.youtube.com/watch?v=LnjqiAqe1G0
    http://www.youtube.com/watch?v=ddPacdiGvak
    http://www.youtube.com/watch?v=sb4YFrL9iOg
    http://www.simlimsquareshopping.com

    0 Votes
  • Si
    simlimsquareshopping Apr 30, 2012
    This comment was posted by
    a verified customer
    Verified customer

    No pricetag scam
    Most of the shady shops put their products without price tags. Obviously products without a pricetag are subjected to varying quotes from the seller. The seller normally will ### how stupid the buyer in before quoting a price. Remarks like ‘I am not familiar’ or ‘I am tourists’ will definitely result higher quote. In some instance, sellers will try to convince the buyer that the price they offer are the best by making the conversation seem secretive or uncomfortable for the seller.


    Goods and Services Tax (GST) scam
    In this scam, sellers would first quote potential buyers a price and then just before the buyer makes
    the payment they would tell the buyer that they’ll need to pay 7% GST on top of the quoted price. Most people would take this as something that they have no choice but to pay for. However, this is not true.

    GST registration is not mandatory for all shops in Singapore; GST registration is only mandatory if the turnover of a business entity exceeds S$1m annually. A proper GST registered retailer is also required to quote prices inclusive of GST during a sale and at the same reflect their GST registration number prominently on the sales invoices along with the exact amount of GST paid.

    More unscrupulous shops will quote GST that is differ from the norm. Like 8% or 9% accounting for random stuff they make up themselves. Some shops even purposely miscalculate the amount of GST that buyer need to pay.


    GST Refund scam
    This scam will usually be employed together with normal GST scam. The seller will tell buyer that they can claim their GST back at the Changi Airport, Harbour Front or even Checkpoint.

    Most people do not know that tourist can only claim GST back at Changi airport. Not even at Harbour Front. And thats assuming the GST itself are charged from valid shops with proper GST registration number.


    Counterfeit scam
    This normally applies for software, but also to hardware at times in case they deemed the buyer to be stupid enough. Some Sim Lim Square shops were busted by the police for selling counterfeit copies of Microsoft Windows.

    Many stores are also selling counterfeit copies of the popular Apple iPod music players. They have the same packaging, material, shape and even colour choices. But what’s inside of these chinese “MP4″ players are nothing like a real iPod. I do not mind if they are honest with the counterfeit, but some unscrupulous shops sell the items as original products.


    Missing component scam
    In this scam, the seller would quote the buyer a price that seemed awesomely cheap or too good to be true or both. After the buyer makes the purchase, the seller would then ask the buyer if the buyer would like to purchase accessories that would otherwise have been bundled with the product ranging from stupid stuff like straps to critical stuff like charger, battery and data cable.


    “Top-up” scam
    Many scammy shops usually do not allow buyer to test a brand new unit unless the buyer is committed to buy it. In this scam, the seller would convince the buyer to purchase something that he/she would later find to be unsatisfactory (e.g. faulty or of lower standard or incomplete set) and then offer the buyer a top-up for a pricier product.


    Bait-and-Switch Scam 1
    This is probably one of the most popular scams around. In this scam, the seller tries to lure the buyer into his shop by quoting a super low price for items that buyer wants – say Item A. When seller and buyer negotiate, the seller starts to make Item A sounds like a lousy products and start promoting Item B which buyer is not familiar with at ridiculous price. During the process, some shop used some ‘tweaked’ equipments to demonstrate how inferior Item A is.


    Bait-and-Switch Scam 2
    In this scam, the seller and buyer negotiate for one item, but the seller delivers another. For example, the buyer is seeking a 16GB memory card, but is handed an 8GB card. If the buyer does not notice the switch before the money is exchanged, or the switch is done after the money is exchanged, the seller will pretend that the negotiation was always for the inferior product. Even if the buyer has not yet left the store, the seller
    will refuse a return or exchange.


    False Warranty 1
    During negotiation the seller tries to give impression that the item is indeed covered by manufacturer’s warranty while in reality the item you are buying are grey market without official warranty. Upon payment, buyer may or may not be notified that the warranty is actually shop warranty and not manufacturer’s warranty. Which leads the seller to …


    Hardselling (Extended) Warranty
    The seller starts by trying to convince you on how ‘fragile’ / ‘valuable’ / ‘crappy’ your purchase is especially after manufacturer warranty expired. The seller could further comparing manufacturers warranty with piece of worthless toilet paper. This is often done after they are pretty sure you are going to buy the item (or worse… have bought the item).


    False Warranty 2
    This happens to some friends of mine who bought Nokia handphone from one of the seller in Chinatown. Everything looks fine until the phone broke down few months later. Upon visiting Nokia care, my
    friend was informed that the phone he bought was not covered under warranty and the warranty card that he owned were not for that phone – regardless whether it was an original copy or not.. Note that handphone’s warranty card usually contains IMEI number of the phone it covers (google ‘IMEI number’). Mismatched IMEI number usually results in warranty not being honored.


    Oh yeah… forget about refund. No such things for shops you normally found in Sim Lim Square, Lucky Plaza or Chinatown. Thus before making payment, buyers should insist that they test the product. If it’s a product cannot be tested
    (such as RAM or hard drive), make very sure that it’s covered by a
    manufacturer’s warranty, not the store’s own warranty!

    0 Votes

Evolution Gaming LLPDishonest & Rude Staff

Location: Sim Lim Square, Unit #02-76.
Company: Evolution Gamin LLP.


I went shopping for a PSP today and asked for a set with a local warranty.

After the set was open and shown to me, I can tell from the SN# label that it was an export set as it ends with "PSP3001". A local set SN# would end with "PSP3006". Also, the warranty card clearly indicates a US address.

When I query more about the warranty, the Staff turns aggressive and started using abusive languages.

  • Sk
    S.KOMATHI Dec 01, 2009

    I am cheated customer!!! i went in to this shop to enquire about a psp for my sonthey didnt brief me about the settings before paying. after paying the $221.55 thru nets than they told me i should down load games for another $300/-. I almost cried. after which i told them to return my money as i don't want the psp they return me only $150.00 .
    they claim $70.00 for the gst n their service charge.

    0 Votes
  • Sh
    shanks774 Aug 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I also got cheated yesterday by them. They say can modify my PSP and they charge me $67. Aftr I check my PSP it said restricted content for games made in other countries. Then I ask them why I cant play other games they say need to unlock other countries games and need to pay extra $30 for each country to be unlocked I then suspected and went to another shop and inquired and they said the shop has cheated me. So i went back and argued and they say got two types of modification and mine which they modified is soft mod and can only play some PHB files and not ISO/CSO files. They say the one who modified had no idea of which modification i wanted and was a mistake. they then said the money cant be refunded. The company incharge should take a look at these matters as there are so many complaints on this shop and furthermore they have recently changed the shop name too. BEWARE FELLAS!!!

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem