I truly can't believe the price is is to talk to a loved one is so expensive. As if your not already distraught by the situation, but you gotta pay substantial amounts to hold a conversation. I have spent over five thousands dollars in the last ninety days to speak to this person daily. This is absolutely ridiculous and you people should be ashame of yourselves. Also, I think after spending that kind of money that people should get some type of credit or repay after spending a certain amount. Then you people have the gull to actually block the call because you try using the same payment method within twenty four hours. If it is being paid for why do you people give a **** how it is paid? You people make me absolutely sick and should be punished for this. The problem is that until someone figures out how to get a phone company to be on our side and make our rates lower, you people will keep robbing people blind. I hope your company goes down and a more kinder, customer satisfying company comes up. I hate your company!!!
Evercom is not only a rip off but should be unconstitutional as well as they hinder the freedom of speech in our prisons and jails.They make it impossible for inmates to stay in touch with their families which statistics show that inmates do 90% better when they are in contact with their loved ones.I know from experience as for three weeks i was unable to contact anyone.So if an inmate has no money on their books they are screwed.As well even if the family setes up an account they are overcharged for phone time.Here is what they charge compared to a rechargeable MCI card:
20.00= 40 minutes of call time, they are aloowed a 15 minute call = 3 1/2 calls if your lucky as some are cut short and actual minutes arent calculated correctly.
40.00= 2 20.00 phone cards
50.00 = an extra 15 minutes lets compare this to MCI
20.00= 950 minutes
additionaly all collect calls are blocked forcing the recieving end to sign up with evercom, this is a monopoly and is illegal, the government should be charged against this too as they allow themselves to break Federal guidlines under monopoly laws in this country.
Evercom has been nothing but trouble. I have been receiving faulty bills for the past several months. I keep calling and they say "its taken care of." And yet I continued to receive bills. The bill finally went to collections and I spoke with the same supervisor (Mario) at Evercom several times, each tiluding it was my responsibility to call collections to have me taken off the list which is not true. He gave me directly contradictory statements incMy relationship with evercom has been nothing but dishonesty, misinformation, lack of follow through, and dealing with completely uneducated people. Its disgusting.
Evercom blocks my phone although my phone has no block from my phone company! My phone co., otelco, has assured me that it's not because of them! I don't understand why my neighbour, who is also my brother-in-law, and has the exact same phone service as I do, can accept calls from the jail my wife's in, but I cannot!!! Evercom makes a ton of money off people who are already in an unfavourable situation. I think the least they could do is try to provide a GOOD and RELIABLE service!!! their greed and incompetence makes evercom no better than the criminals they prey on!!