I purchased the Emery Cat at one of those stores that sells "As Seen on TV" products. I paid $19.95 for one. I thought I was ripping myself off because I could have gotten 2 for the same price online or by calling the number listed in the TV ad. I am SO glad I didn't make that mistake after reading these reviews. THANK YOU to all of you for providing this valuable information on this scam. Now MY complaint is that my cat has used the Emery Cat every day for over 3 months & her claws are sharper than ever! It does NOT work as an emery "board". I even tried clipping her claws to give it a fair shot but, they just came back sharper & sharper. OK so it keeps her from clawing the furniture however, it does NOT do what is claimed. I feel so bad that so many people got scammed on the cost of this product. I hope everyone files complaints to get this product OFF the market & punish those who are ripping off people.
Add one more complaint for this company. I got scammed through their marketing ploy as several other people have mentioned. When I called their customer service number and actually got someone to talk to me, they were unable to find my order even though I got their e-mail order confirmation within minutes of placing the order that I didn't intend to do. The way their website is set up you place the order before you comfirm that the order is correct. There are no back buttons in order to change your order or correct any information regarding it. I was asked to call back in a couple of hours when my order should come up in their system. I asked several times to talk to a supervisor who could help find the order and was denied to do so. My call was forwarded to a voice mail machine where I left a detailed message that I was cancelling the order immediately and would refuse any charges to my Mastercard. I plan to call back in a couple of hours to see if they are willing to provide the customer service that I should have received earlier. I also plan to visit my bank and block/cancel payment to the company if they should try to claim a payment. I'm deeply offended by this company and its tactics to advertise their product deceitively and sell unwanted services and additional products to unwitting customers.
Not only does the Emery Cat not file down cats nails, the fine granules that come off when the cat scratches is harmful to your cat. I've had to take my cat into the vet for an swollen and inflamed inner eye lid. He's an indoor cat so the likelihood of him getting this condition is slim. While rubbing the Emery Cat, I noticed these fine sand granules rubbing off onto my finger...I'm sure this is what irritated my cat's eye. It's now in the trash bin!
I have just spent the last 4 days trying to get out of a purchase my Mom made . Like every other complaint here, all she wanted was one cat board and ended up with a bill of $86.47. My emails were returned as not answered. When I phoned the "customer satisfaction" line they could not find my Mom's order ( surprised?) even though it had been 4 days she said the order had not yet arrived. My last shot was to call
AllStar [protected] and the lovely woman there cancelled my order in seconds. Lesson of the day, don't give up, keep phoning.
What goes around comes around, they are in deep kitty litter.
I ordered this product as it claimed it would basiclly file down the claws on my cat but it has just done the opposite. I can't keep the claws trimmed from the sharpness. I believe the claim they say is not true.I am very unhappy with this product. Attempting to contacte them is next to impossible.
I have too fallen for the BOGO Emery Cat. I placed my order and only wanted one emery cat, not two. I didn't want to pay the extra shipping and handling fee. I was not given the option not to get the 'free' one. I placed my order anyway and I still don't know where my order is. Emery Cat sent me an email letting me know it was shipped and also gave me my FedEx tracting number. It was been weeks and FedEx claims they have not received the package from Emery Cat. Emery Cat claims that FedEx has picked it up. All I know is that my tracking number is not found by FedEx. So where is it? FedEx has no record of the tracking number period. Emery Cat's answer is to keep checking that number everyday. I told them to just cancel the order, but they claim they can't. I have to wait for this package to arrive and them pay for the shipping to return it. When will I get it? I do believe I have been ripped off. My advice is to wait until you can find it in stores.
Ordered Emery Cat online after viewing TV commercial. First of all Its not really BOGO free. The charge is $19.95 +$7.95 S&H for one, To get the so called "free" one it is an extra $7.95 for S&H. Okay then, when you hit submit after giving all the necessary info You then get another page come up with confusing information asking if you want one or two orders, DO NOT click TWO or you will end up with Four Emery cats at a price of around $80.00( according to other complaints) I stopped right there before I entered anything and called the number. Of course I wanted two, but the way it was worded was confusing. I paid 35 bucks for 2 very cheaply made scratching boards. The plastic will not hold up very well from what I see. Wal-Mart has scratching boards with the same shape, maybe the emery boards will fit. Even the so called "free" brush/comb is a piece of crap. And by the way they were shipped in the SAME box so where do they get the extra $7.95 for S&H from ? And another thing the whole package was very light (because what is in it is cheap) so again, why so much for the S&H? All the way around I say Its a rip off. My two cats, AC and Penelope will give "their review" at a later date and of course I will translate!
These people are a total rip-off. I got on their website to order their product and before sent the order saw that it required refills. I never submitted the order. I navigated away from the website so the order would not go through. Much to my surprise I had ordered it anyway. They never sent me an email confirming the order so I had no idea that it went through. A call to their customer service produced nothing. They basically told me that even if you don't submit the order the second you put in your information the order has gone through. Then when I told them I never got an email they condensendingly told me that I needed to check my email again because there was no way that I didn't receive it.
I've filed a complaint with the Better Business Bureau and the State of Connecticut's Department of Consumer Affairs. I've also posted a notice on my Facebook page to warn every one of my friends not to purchase their products.
When will I learn to check the complaints board? I ordered the BOGO about an hour ago, and instead of being charged for 1 board at $19.95 plus 7.95 shipping, and an additional "free" board for $7.95 for a total of $35.85 I ended up with a charge of $86.70.
Of course when I called customer service they didn't have a record of my order yet and I had to give the system time to "download" the order. I have been advised to call back in a few hours. HMMM...right.
For the record, I am an online shopper. I do most of my shopping online, so I am not computer illiterate and I do know how to read!! This website is clearly DECEPTIVE!!
Please do not get scammed like the rest of us! Do not order from this website. You WILL get taken, even if you think you can "read the fine print". Trust me!
Okay - so here's the update.
I called Emery Cat this morning and he pulled up my order. My first question was, " how much is shipping for one?". He replied " $7.95 for one". I asked " then why was I charged $15.90 on my order?" He said "you ordered a set". I said " no, I just ordered one". He said " that's the deal, it's buy one get one free, just pay s&h for both". I said " no, I just want one". He said, "you can't buy just one". I said, "OK CANCEL MY ORDER, I don't want any". He said, " okay, I'll cancel your order and put you in for one". I said, "oh, so I can order just one". He said " not normally, but I can do that for you today".
So allegedly my order will now be $27.90. He couldn't give me a new order number since he said it's not in the system yet but I can check later on today online. And he wouldn't give me a cancellation number for my first order, said it's just the original order number.
Great, I'm probably going to receive 4 of these now! This company is nuts, major deceptive, and downright crooked.
I'll keep you posted! ~MC5
I just tried to order the emery cat and came to realize that this is a COMPLETE SCAM - BUYER BEWARE!!! The "promotion" says buy one/get one free for $19.95+shipping and handling (an additional $7.95 for the free one). The order process takes you through a series of "additional promotions, " which I said "no thanks" to, and at the end when I reviewed my order, my credit card was charded $19.95 + $15.90 for S&H for ONE item. I'm not even sure my order includes the base. Again, this seems very much like a SCAM!! I will be contacting my credit card company...
Also, I've read on a number of sites that this item isn't even good for cats - their claws can get stuck and the board isn't good for the pads of their feet...
Company advertising on line that you get all items pictured. YOU DON'T. To get the base which you need for the pad, you have to pay extra plus pay shiping and handling.
No chance to review order. Once they get your credit card number you have no option to review much less cancel.
I hope the product works but based on the trickery, I seriuosly doubt it. Please don't help this company rip off more people who WORK for their money.
I placed an order in May 2009. Approximately 6 weeks later, I received a postcard that the items to be shipped would be delayed. If I still wanted them, I was to sign the card and send it back. Otherwise, the order would be cancelled. I decided to cancel the order and did not return the card (which I still have). Six months later (November), I saw a charge by Emery Cat on my credit card. I called them and learned that they had shipped the CANCELLED order. I refused the package so that I would not need to pay shipping and handling for the return. They credited me partially for the return but did not credit me for the shipping and handling charge OR FOR STATE TAXES (which, I am guessing, is probably illegal).
Company advertises 2 cat scratching boards for the price of one plus $7.95 S&H. This is not only untrue but a customer does not get to view what they are ordering...instead the order is submitted without hitting an order confirmation. The 2nd scratching board is not free...it is $14.95. And you are charged 4 s&H charges of $7.95 each, so the order comes to $66.70 instead of $27.90. You cannot call to cancel: no one is present to accept the call. Unless you want to throw away your money, this scratching board is a major rip off. Read all the other complaints online before placing an order.
The website SAYS that each emery cat is $19.95. After I had submitted my order I am shown that EACH emery cat is $29.95. One of those was supposed to be BOGO! Not only that but the website says that S&H is $7.95, it's not. I paid $31.80 for shipping for the two emerycat POS's.
Once you recieve the confirmation email it offers a "free shipping" link. I wll not be entering my credit card informtion again just for these low lifes to steel more money from me!
www.EmeryCat.com advertised 1 item at $19.95 + $7.95 s/h, and a second item "FREE" + $7.95 s/h. My CC was charged $66.70 for "First Item + Second Item 'at Reduced Price' (instead of 'FREE') + $31.80 s/h (instead of $15.90)". Calls to their "Customer Service" at [protected] did NOT work. I was on hold for almost an HOUR, and was then told that my order was "not in the system" for 2 days. On the 3rd day, AT EIGHT-O-FIVE A.M. (5 minutes after they start accepting calls), my order WAS "in the system", but they wanted to charge my CC $35 TO CANCEL MY ORDER, because it had "already left the warehouse, and can't be cancelled".
My bank says the CC charges are "valid", because I DID admit to ording the items, and it may take up to 180 days to get a full refund... ...IF the bank is able to determine that the company deceived me with their advertising.
There is NO PHYSICAL ADDRESS listed for the company (only a P.O. box # in Connecticut), and the phone number for their "customer service" department is owned by a "Edison Nation, LLC" in New York City, NY... ...and "Edison Nation" claims they "only handle orders", and would NOT give me the phone number or physical address of the company that sent me the items and charged my CC.
If anyone DOES ever find a physical address on them, please e-mail me at [protected]@Yahoo.com with it, because I plan on pursuing federal charges against them for "deceptive advertising" (ad vs. actual items), "mail fraud" (it came via US Mail), and "wire fraud" (my CC was used to buy them).
Again, unclear ordering form. I wanted two, the second one free with only the $7.95 shipping fee. The form asked "1" or "2"? I put down "2" and the order went through for "4" with $31.80 in shipping fees.
I have tried every means to get back to them to cancel the order--impossible! It is "not in the system yet, therefore it can't be canceled."
Am contacting the Better Business Bureau plus "Rip-Off" online site.
This company does not give you the whole truth in purchasing their products. They advertise a board for $19.95 plus shipping and handling--$7.95, and you get another one free, paying just the shipping and handling. So why does this order turn out to total: $71.00????? The s&h charge turned out to be almost $32.oo. There was NO opportunity to review the total before confirming the order. My suggestion is not to order from this company.
Advertisement uses misdirection and "BOGO" to imply buy one get one which is actually 25% off and appears to...