I purchased what I thought was a Windows XP/Pro upgrade to my Windows/XP SP2 OS from them. I received what appears to be a volume licensing CD:
Student Media / Work At Home Media
All use subject to volume license agreement. Not for retail or OEM Distribution. Not for resale.
The company responded to my eChat (their equivalent of live support) and email queries with the following cut and paste text:
Microsoft has changed policies regarding volume license software, and now many individual users cannot receive updates. Due to the release of 2007 and Vista, Microsoft is invalidating many volume license versions owned by individual users. The products will still work, but you will not be able to receive updates. However, with the release of Vista, there will be very few or no future updates. Unfortunately, there is nothing we can do about this.
The company no longer sells Microsoft XP/Pro SP2 upgrades. They have not offered to refund my money.
There is a reason eDirectSoftware does not sell MS OS (from what I have seen, no MS products) anymore. I'm filing this complaint because they deserve it for selling me an invalid or not fresh XP Pro holographic CD. Plus they decided NOT offer any apologies but instead insulted us for assuming we copied something! I sent the CD to MS and they said it did not qualify as a good counterfeit! Well it fooled us.
My system "suddenly" became invalid, and the LIVEperson help insulted us with their first response with
T(eDS): ' What is your receipt number? '
l(me): ' Paypal Receipt number: xxxx-xxxx-xxxxx-xxxxx '
T(eDS): ' This will only invalidate if you have installed more than once '
Microsoft is smarter than that and will allow legal transfers - even for Vern... My system was a fresh install with only one user and full protection. No hardware was changed and I have never had to use the CD since. When I went to the MS Updates, as we do periodically, it suddenly found my OS invalid. Hmmm... Expired license? Key?
So I chalk it up to my naivety for trusting eDirectSoftware. Never again will I buy from people like this; always will I check the 'Net for complaints; and always will I mention them in this light.
Thank you, ComplaintsBoard.com. I am going to start helping more people by adding your site to my signature in my E-mails. It's the least I can do to match the final words - no apologies, no suggestions, nothing - from eDirectSoftware:
T: 'We are not able to trace if you have installed this software more than once, and we no longer even carry it. We cannot replace it.
They just should have been honest enough to state they don't sell MS and offer us a discount or something on another product.