Two problems: When I first ordered the Dual Action Cleanse in Oct. 2009, I decided to return it without using it, but the company has no record of having received it. When they auto-shipped it (which I did not ask for, just wanted the one-time shipment) in Dec. 2009, I decided to give it a try.
I started it on a Thursday morning. After 3 days (5 total doses--Thurs & Fri.. AM & PM & Sat. AM, I developed vertigo--got very dizzy when I turned my head in any direction & it got worse the longer I kept my head turned. I immediately stopped taking it, the vertigo lessened a bit over the next few days & I went to see my doctor on the Tues. after the days I took the formula. My blood pressure was 146/96 sitting & 173/95 standing!! This is, by far, the highest my blood pressure has ever been---it was 133/82 in Sept. 2009. The vertigo disappeared 9 days after I first started taking the formula (6 days after I had stopped taking it) & my blood pressure returned to normal.
Today (1/4/10) I called the company to tell them of my problem & to say that I was returning the formula & wanted a refund. I was told that I could get a refund on only the first shipment--although they claim that they never received that shipment when I sent it back. I told them that the invoice stated "Your purchase has a Money-Back Guarantee!" (capital letters & exclamation point are printed that way). The "customer service" agent told me that the fine print on the back stated that refunds were available only on the first order. The exact wording is "Of course, we provide our customers with a Money-Back Guarantee on their first product purchase. If your are not completely satisfied with Dual-Action Cleanse, or any other products in the program, all you need to do is follow these 2 steps:...". Nowhere does it state that the money-back guarantee is on the first product purchase ONLY, so I think that I should receive the refund. I asked to speak to a supervisor who was, of course, not available. The agent said that she would enter all of the info into their system & some one would review it (whatever that means). I asked for a return call & when I might expect it--I was told within the next 24-48 hours. These guys are scammers & their product is not safe. Wish me luck on receiving a refund.
I ordered something called Dual Action Cleanse.
I have not received this, but I recd an invoice from GNC fro Acaia Berry which I have
I order a "free sample" and now I understand they have shipped me something and I am being billed on a monthy program which I did not sign up for.
My credit card company called me and there is a fraudulent charge for 89.32 from
some company called Health Pharmacy. Also Billed 3.oo + twice from somewhere in
Utah, and Colorado.
So far there are 3 or states involved. I cannot believe this old lady was so stupid to get into this and how I am going to get out of it.