Took an evening dress to be dry cleaned 2 months ago, came back to pick it up and the dress had snags (dress had been only worn once, receipt can prove that date of purchase was a short while before taken to the dry clean depot) and dress buckle was broken. Notified manager, manager stated he will see about getting snags fixed. Notified him if he can fix snags I will buy a new buckle. Did not receive a call back. Called Dry clean depot to check on status and was notified dress ready for pickup. Arrived there and dress was still damaged. Contacted manager and he stated that dress said "dry clean only" and that that he dry cleaned it. Manager is claiming that dress had snags because it was worn several times. Again, receipt proves otherwise. Manager will not provide reimbursement for dress but claims that dress should be taken back to place it was purchased. This is the second dress I have taken to this location and the exact same thing happened to the other dress and the same claims were made that its the manufacturing company's faults. Both dresses were only worn once. Dress cost is $80 and I'm asking to be reimbursed for it as the dress is no longer wearable.
I have been going to Dryclean Depot at the Farmington Hills Location in MI for about 2 months now. On my last trip I had given shirts for laundry. Out of the whole order, they have misplaced 6 of my shirts with someone else's and have yet to do anything to find my shirts! I have physically been there 3 times in the last two weeks with no luck in either customer service or getting any status on where my shirts are!
I have had NO follow-up from the Owner and the Manager (Taurean) claims that it is not his fault and will take
no blame and basically it is not his problem. Is this how customers are treated at Dryclean Depot?
The Owner, Mel Jackson, has yet to call me back. It has been a week since I have been told that he would
call me and give me a status on my shirts. What is it going to take to get my shirts back and a status as to
what the store owner is doing to get those shirts back to me! On my last trip there, there was another gentleman
who was in the same predicament that I am in. That had lost his shirts also. Is this the type of experience Dryclean
Depot is going to give?
I am extremely disappointed with the type of service I have been experiencing. I was very happy when I read about Dryclean Depot in the Hour Magazine and learned how competitive your company was in its pricing
but at this point I am extremely disappointed and would rather pay higher prices and get proper service and atleast have all my clothes. For your company they may just be "some shirts" but for me these are "my shirts" and I have paid good money for them and don't like to have them be lost. Some of the shirts are even
from India and cannot be replaced. I have never had this experience and it is extremely disheartening.