At Dross this evening there was a special on, if you order a main meal you get a complimentary snails starter. Unfortunatly I am unable to eat snails and I explained this accordingly to the manager. I asked that I would pay in the difference for another started but he plainly refused. He did not even try to accommodate my request. I personally feel that this is very unprofessional and that some more trouble could have been done for a potential client. I, however accepted the fact that I will not get a complimetary starter (even though thay still brought an extra snails portions to the table which the other guests shared). We ordered our main meals. Not even 2 minutes went by I tried to put in a different order for my main. Unfortunately this request was also declined right away because apparently the waiter already placed the order. I have made this request a lot of times before in other restaurants (including another Dross restaurant) and they all seemd to be able to change my order, how could this be that Dross Silver Lakes simply cannot do this... I am very disappointed with my experience tonight and I hope that you try to improve your customer service and try to accommodate your customers more. Unfortunately you have lost a loyal client tonight.
I ordered 12 tots of Amarula on ice and my last tot had a piece of glass inside I called the last people on duty that were serving the bar and showed them as proof the saw it and apologized then offered a single tot free after I finished the single tot I requested to see the manager and told him my problem guess what he had to say all he said was " you can not tell me that problem when you about to go immediately after noticing the problem you should have asked for me because at the moment I don't have proof" well the cameras have all the proof and the two people who were left by the bar saw it and touched it that it was a glass I was never rude to them all I said is do you want me to leave my son behind and suffer from internal bleeding, next time please be careful they were very sorry but the manager was rude
This happened in Dros Midrand.
Please tell me is it far?
That guy is very arrogant and rude he does not care about people's life
Please contact me [protected] I'm willing to stand for everything I said.
on sunday 27/02/2011 we visits the Dros @ potchefstroom The aniverary was a bad experience
the music so loud that we ask to turn the volume off a bit
when we got our food the pork chops was onlyahalf cm thick and over done
the mix grill was cold and dry/the chicken we order was still vries inside
the manager try too compancade with a replacement but 9 out off 10 where finish with there meal the replace meal was still not ready. Then we decided to go home . The meal that was not deleverd was on the bill.We done pay it but we say GOODBYE DROS for ever and tell all our friends
I moved to cape Town a year ago and decided to meet up with friends at The Dros in PE for supper. What should have been a night filled with catch-up, it was filled with numerous complaints about the food and wrong orders. now, when it comes to trainees i can understand that they will have the OCCASIONAL mess-up. but, for a table of 5... we had one forgotten order, one wrong order and a horrific concoction of very strong cocktails! we were not told that one of our orders were forgotten, we were sinply told by the waiter that it was going to take longer. half an hour later, the manager decided to tell us that the order was forgotten. when it arrived, it DEFINITELY was not worth waiting for!! the food is gross and the service is utterly appalling. i don't even know what keeps this restaurant chain around anymore. i was promised restaurant vouchers for each of my friends but i am now sitting waiting for that phone call from that manager for almost two months now. next time i would rather opt for Spur, as i know what kind of food and service i will be getting there...