I have just finished dealing with this company over a color dispute in which they stated that black was in fact chocolate brown. Never heard that before. I now have an expensive dress in chocolate brown instead of black which I will never wear. Make sure you get the color confirmed before ordering as they would not let me return this dress for the color I ordered.
Misleading pictures, incorrect measurements, crappy sewing (crappy sequins fell out), excess fabric left untrimmed, my dress had a metal flower patern I got a plastic badazzeled flower patern that you'd find on a 5 year olds Barbie scooter, this websites Facebook wall is unavailable to prevent bad reviews, their phone number is fake, you'll notice that the costomer service area very sneakily avoids the promise of refunds, it just asks you what the problem is and if you can prove it, then ignores you or blames it on you and tries to milk as much money out of you as they can by offering something like 10% off (doesn't work) or for $100 more they'll glue some more sequins on for ya... THIS SITE IS BAD, WORSE THAN A LEPER BREAKOUT IN A NURSING HOME.
I ordered my prom dress from this website and it was a mistake!!! I paid almost $200 for a horribly made dress. First of all I ordered the dress in a bright yellow, but when I received it, it was a brown gold. I also paid an extra $15 for the dress to be tailor made. The dress does not fit me at all! The zipper completely broke the third time I tried it on! The built in bra ripped. Beads and sequins are falling off of the dress constantly! There is hot glue splotches all over the dress as well. When I received the dress I was mortified! My mother and I contacted the company and demanded a refund, but they only offered $10 saying that $10 is a good refund. They blamed the whole problem on us and will not give us the full refund we deserve! DO NOT ORDER FROM THIS SITE! IT WILL BE A MISTAKE!!!
I ordered my prom dress from this website on 2/23. The wesite, as you may have already noticed states on one page that it will take 3-15 days to process and anywhere from 2-8 days to ship your order...anothr page states that it takes 22-28 days to tailor your dress. I did not order my dress to be tailored, yet I have been given the run around with a woman named Carolyn who states that the earliest that my dress can be done is on the 28th day after the order was placed, plus the 2-8 days for shipping. She acts as if it is just no big deal and "You can just use the dress for another ocassion if it is not there in time." First of all...for what??? It is my senior prom and now I have a couple of days to try and rush around and find something else. I have sent several emails to the company only to be made to feel like I am just being inpatient and should I guess wait until the day of the prom to find out I have paid alot of money on the ticket and dress, but wont be able to go :(
Please do not order here!!! They lie, and lie and lie to their customers. Please order from David's, as my friend did and had her dress within a few days.