I needed a chapter in a book for a class and there was a link attached to a copy of the book for Download Provider. For $1.99 per month for two years I would have access to movies, textbooks, and other forms of media. So I ordered the service, was charged $54.64 immediately processed on my account and then it did not work. When I sent emails for assistance they would not assist and finally stopped answering my email requests for help. Now it appears they are blocking the site all together from me. I am so sorry that I did not check them out first. Don't be scammed...always check out the company you want to use. It was my own fault for not being smart about it.
Same thing happened to me. Stupidly took the $2.99 three-day trial, which I never used, and even sent a cancellation notice on their "support site" within the 3 days. Being a retired attorney, a rather stupid on about this stuff, I relied on their before sign up statement saying "Promotional membership is valid for 3 days and could be canceled anytime. Further $69.95 charge will be billed once, if you decide to keep it."
It was the “ if you decide to keep" part that gave me some assurance, by telling me that unless I told them directly that I decided to keep it, that the 3-day trial would be cancelled and that I would not be billed anything more on my charge card.. Needless to say, I was billed not only for $69.95 but a $5.00 charge, too. Neither of which I authorized.
It might be noted that all other site with a "trial period” like this that I have looked at and not fallen for, tell you in small print that if you don’t notify them by the end of the trial period, that you credit care will be automatically billed for “X” amounts of dollars. This was not the case here, making these people more devious than most. I never even got an email from them.
If that wasn’t enough, I called my credit card Super Bank of the U.S., to report the fraud and they actually told me that since they billed me before I contacted them, there was nothing they could do. I can’t tell you how speechless I was and I will definitely be following up with these idiots.
Needless to say, we have to get the word out about these people and attack any credit card company that doesn’t support our legitimate complaints and allows these people to continue to use their billing services.
If anyone has any more info, like where they are, etc. that you would like to share, please feel free to contact me and perhaps, together, we can bring these crooks down.
I signed up for a 3 day trial and was told that my credit card would be charged $4.78 US and could be cancelled any time. I use many different torrent sites that are free but this one (supposedly) had a rare file that I could not find or even buy. I figured that it would be worth the few bucks and I would cancel right away. The site promised an email with all my user details etc., which was never sent. I was given a pop-up type of thing to give me access to the VIP member section and when I clicked on it I was directed to a PORNOGRAPHY site! So I clicked "Support" and fired off an email to cancel immediately. Of course, I did not get a response. I tried repeatedly, without success to get a response from them.
A few days later when I was doing some online banking I noticed a big increase in my Credit Card balance!! I had not used the card for anything at all except for the $4.78 trial. I called my CC company and asked if there were any new charges and what they were and I was told that I had two charges pending for $50.94 each!! When I asked who the vendor was I learned that it was www.support69.com and the toll free number attached to that "company" was [protected]. I went to the website and low and behold it was a customer support site for PORN sites! When I tried to cancel my account for download provider it was not there; only porn sites were listed. I called the toll free number and among the many options were to talk to a customer service representative. The phone rang about 20 times and then a message came on stating the hours of operation (which is when I called) and then hung up on me. I tried again to no avail. It did tell me that I could find online support at www.customersupporthelp.com which turned out to be another customer support site for porn. It gave a different toll free number. I called it and guess what? The same voice and the exact same menu.
I selected the option for account information and found out that I now had THREE accounts at three different porn sites!! This has been a nightmare and it still is not resolved. My CC company told me to fill out the forms on both of these support sites to cancel my membership, tell them that I never signed up at any of these, etc and see what their response would be and to call back on a certain day if I had not received an answer from them. Once I had done that, my CC company could then dispute the charges. I haven't called the toll free numbers today out of fear that I may now have additional accounts on even more porn sites.
There are so many complaints on numerous websites and forums about download provider it is mind boggling how they have been able to continue to operate!?? I do plan on contacting the R.C.M.P. and the F.B.I. to alert them to shut these thieves down.
I will also contact the media about them as well, for what it's worth.
If anyone has any further advice for me, I would greatly appreciate it.
I also wanted to mention that there are a lot of other torrent sites that offer the same 3 day trial's at the same price and I would suspect that they are all linked.
I have been using my credit card online for years and have never had anything like this happen to me. From now on, I will only deal with vendors who accept PayPal.
I hope that this will prevent others from being victimized from these theives.
I wanted to download music and software legally. So I searched the internet and came across download-provider.com. Here's my long and complicated story:
1) I searched the site for a rare song before joining. It showed that there were a few files on their site. The site was offering a three day trial for $4.87 US. I thought, okay, this is reasonable. So I joined. This leads me to problem two:
2) When I signed up for this site, I was automatically signed up for two other sites that I didn't agree to. Both sites charged the same amount. Site that I didn't even know were part of the deal. They lied...
3) I went in as a member...THEY DID NOT HAVE THE FILES THEY SAID THEY HAD!!! And some files had viruses! Not what you'd expect from a paying site...? And the files were no different than the ones you can find on download.com. Most files were trial based.
4) A month later, I was charged again, this time as a full time member. I HAD NEVER AGREED TO BECOME A FULL TIME MEMBER. There were no emails or notices stating that once you pass the 3 day trial, you are automatically a full time member. NONE. No where on the site did it say that you must cancel your account before the three days were up. And they provide NO way to cancel your account with them.
5) They do NOT respond to emails. I emailed them 4 times. Not a single response.
6) They BOMBARDED my email box with PORN. And I am not talking normal porn. I am talking the sick and twisted, make your stomach turn, wanna get an exorcist porn!
7) So they charged me again. I finally found out how to cancel the account. They've taken over $300 from me in a month!!!
I've cancelled my card. Apparently that is all I can do. I cancelled all three accounts...I will now have to close the email address I gave them. Does anyone know if they will leave you alone after you cancel your accounts? Or will they continue to send your personal information out?
DOWNLOAD PROVIDER IS A COMPLETE SCAM! BEWARE!!!
Website advertised it had the product I needed ... I tried to sign up ... I gave them the info for signing up.
After providing the info they needed ... I clicked the button for processing ... message came back saying process failed. I tried again a second time ... process failed again ... I gave up. On 1-21-09 my online Bank website shows this company Download Provider is processing the info I provided even though I was led to believe nothing took place ... so far they have taken from me ... On 1-13-09 ... $6.87 ... on 1-16-09 ... $9.82 ... and on 1-20-09 ... they charged me twice ... $39.73. I have contacted my bank ... Debit card is canceled ... and they are processing a fraud transaction against them.
This is messed up ... These people need to be shut down ... now
Signed ... Mach10 ... sorry not going to give my real name.
Je me suis inscrite sur un site download provider pour telecharger légalement un film. Je devais payé 4.87 $ pour trois jours ce que j'ai fait.
Ce que l'on ne sait pas c'est que d'office on se retrouve abonné à 3
sites de films pour adulte et qui débite votre compte chacun de 30 euros
par mois. J'ai reussi à me désincrire d'un site enfin je le pensais car mon compte
viens d'etre débité de 30 euros.
Je voudrais donc déposezr plainte contre ce site.
Merci de votre réponse