Last December, I purchased a book from Discount Books Sales and unbeknown to me, i was signed up for a free trial in their discount club for $9.95 per month. I haven't purchased anything since that initial purchase and my husband recently found that we have been charged $9.95 every month since last December. We called to refute the fraudulent charges, but we were cut off twice when we were explaining our case. I then went to cancel our "membership" over the automated phone system. While sounding professional, the cancellation procedure is a continuous loop back to the beginning of the dialogue.
When you purchase from this company you are automatically unknowingly signed up for Best Brand Values "Discount" Club and charged a monthly membership fee of $9.95, and $19.95 for each subsequent month. When you try to call the number listed on the Best Brand Values website for cancellation, it is not a working number. I called the number on my credit card statement regarding these charges. I've been assured that my membership is cancelled. However, other complaints at this site say the charges continue after they assure you of cancellation.
This kind of SCAM must be stopped!
I WAS CHARGED 19.95 MEMBERSHIP FEE IN ADDITION TO PURCHASE OF 9.09 FOR A BOOK. I WAS NOT AWARE OF THIS CHARGE UNTIL I NOTICED IT ON MY BANK STATEMENT. I INQUIRED BY PHONE TO [protected] AND WAS INFORMED THAT THIS FEE WAS BECAUSE I HAD GOTTEN A DISCOUNT ON THE BOOK THAT I ORDERED AND THAT IT NEEDED TO BE CANCELLED WITHIN 3 DAYS OF MY ORDER.
THE PROBLEM IS THAT IT WAS NOT INDICATED TO ME AT THAT TIME OF PURCHASE, AND HERE IT IS ONE WEEK LATER. IF THIS WAS A LEGITIMATE OR REASONABLE CHARGE-WHYWAS IT NOT PROMINENTLY DISPLAYED TO ME AT TIME OF PURCHASE?
IT WOULD BE REASONABLE TO ASSUME THAT IF CONSUMERS ARE ORDERING ONE DISCOUNTED BOOK WE ARE UNABLE TO AFFORD A MEMBERSHIP FEE DOUBLE THE AMOUNT OF THE BOOK ORDERED. THIS IS FLAGRANT CONSUMER FRAUD. I HAVE REPORTED THIS TO MY CREDIT CARD COMPANY, AND WILL CONTINUE TO PURSUE THIS ON PRINCIPLE. IN ADDITION-I WOULD RECOMMEND TO ANYONE TO NOT DO BUSINESS WITH THIS COMPANY UNTIL THEY OFFER MORE HONEST INFORMATION TO CONSUMERS BEFORE THEY MAKE INNOCENT PURCHASES.
May 27, 2009 I belong to a Bible study group that was interested in 2 books by Joanna Weaver. They were...