Is a very dishonest company they obviously make more money ripping people off, by sending never before heard of products and not giving any refunds after the item is returned. I too placed an order for Lipodrene the end of Oct and received Exilis (with the same notice stating Lipodrene is no longer available). I contacted them and was told to return it for a refund of the purchase price which I did Nov 6th.
After waiting and not hearing anything from them for 2 wks I contacted them again and received an Email requesting the shipping track # for refund process which I sent Nov 18th. I've sent nunerus emails since then and have heard nothing else from them and got no refund. I thought they were a a reputable Company but how reputable are they ripping consumers off.
I will be filing a complaint with the BBB and I strongly advise others who get ripped off by Dietpillsuperstore to do the same thing. Maybe if this company gets enough complaints filed against them, they'll learn its not so bad making money honestly.
Just wanted to concur what Rick's report said. The same exact thing happened to me. Purchased two bottles of Lipodrene and got Exilis instead, claiming it is just as effective. According to whom? I didn't know dietpillsuperstore conducted their own studies on the products they sell.
We are supposed to believe in their claim regarding the fact Lipodrene doesn't contain the ingredients it claims. Like they are doing us a favor. Hmmm okay. I don't see any other customers on other sites that sell Lipodrene complaining about how it is no longer the same.
Why pay a 20% restocking fee on a product I didn't consent to receive? Now I have to pay my own S&H too for something I didn't order and they assume I would like or can even take because supposedly it's their best seller. They hide behind their Terms and Conditions to avoid accountability for poor customer care.
I like how in the rebuttal they word it as if Rick was the only victim. They probably don't have a phonenumber listed so they can avoid all their complaints and not have a way to contact their costumers. Trust the BBB will hear about this also.
Searched the web for lowest price on brand name product (Lpodrene). Store had lowest price on web by 20%. Purchased 3 bottles for a charge on credit card of $80.35. Upon deliver, a substitute product had been delivered with a note indicating 'they no longer sold the product ordered and they were providing their best selling substitute manufactured by them'. They never, ever attempted to contact me regarding their supposed issue with Liprodene and my desire to either cancel the order or accept a substitute. All the ingredients of a classic product bait and switch!!
Product is not an equivalent product in that it is missing the key ingredient in brand name product (ephedra). Company is telling a story that Liprodene no longer includes ephedra and is misleading customers so it no longer is selling it to their customers. Funny how 100s of other sites continue to sell Liprodene. Funny how their website continues to have the same advertisement on it and continues to be able to order it. Wouldn't you pull it from your website or put in a disclaimer of your belief's that product is not as advertised to warn potential customers?? Of coarse you would if you were legitimate.
Site has no phone number to call and only a generic email. Upon complaining to them of my unhappiness they originally just restated they were providing an alternative per their terms and conditions and I should be happy with the higher quality product.
Upon repeated attempts refusing their substitute, they will only refund my purchase if a) I send back the product delivered at my expense and b) I except a 20% restocking fee. Given they did not deliver the product I ordered or an equivalent ephedra-based substitute I refuse to pay them more money for they. The way they have this scam worked is either they get paid in full for an inferior substitute product (no doubt which they make a huge profit on) or they cover their costs plus some by forcing a customer to pay shipping and restocking fees for a product they never ordered! Definitely not customer focused!