IMPORTANT INFORMATION. This was sent to me via e-mail from a reliable source:
According to the FSMCA website Destination movers have had their interstate transportation authority revoked. They do not have their required insurance on file, so this could mean a couple of things. Typically, one of two things occurs when this happens. Sometimes a company's insurance just lapses, and they have to renew their bodily injury and property damage insurance. The federal regulations require that they have $750, 000 on file. Good companies never let this happen; however, clearly Destination is not a good company. The other thing that often happens in this type of instance is that the company is going to file for bankruptcy. We often see this type of company receive numerous complaints against them, file for bankruptcy, and then simply open under a new name and continue the same scheme. Its difficult to know at this time what is going on with Destination.
This person has agreed to keep me informed with what is going on as i will with you. Please contact me immediately at [protected]@yahoo.com or at [protected]
Thank you very much and good luck to you god bless.
Similar to everyone. They pull the bait and switch. Offer excellent friendly service and pull you in with great prices.
give them your deposit
THey pick up your stuff:
they now have half of your deposit, your belongings, and charge you for packing materials and additonal fees and you cant do anything because you have to move out.
Either Pay them up or they dont deliver your stuff. You risk losing half your deposit and your personal belongings and you sleep on the floor for an entire month.
thats what happened to me, do let this happen to you!
My name is Kathryn Sullivan and I have been lied too, stolen from and lost itmes I can never replace.
It all started of course like all the stories I have read, they tell you this price and it ends up another. You have no choice but to pay it since it is your belongings.
I knew I was in trouble when the truck finally arrived, they opened the door and my things fell out of the truck onto the ground. Max had called and told me they (movers) had to use $475.00 worth of packing supplies. Yet, when truck arrived the only thing that was used was a small piece of bubble wrap and one long piece of tape. I have asked over and over again, for paper work to prove to me what they used.
Then of course along the way the price went up from $1035, to $2375. and then an extra $75.00 to move upstairs.
Missing was a grandfather clock, my tv, clothes, dishes, pots and pans, but most important a pedestal to an 5 generation oak antique table. They called for I was highly upset and was told for the movers to go to home depot and buy some 2 x 4's.
I have sent my letter to the BBB, and to the Attorney Generals office and just received a letter today from The Division of Consumer Services, Bureau of Mediation and Enforcement, most positive letter yet. Her name is Sheryl Ann Fountain, her phone number is [protected] and her fax number is [protected]. She seems to really care, she states that she is sending complaint to MAX and we all know how he lies, steals, and hides. So, I am ready for his letter and I will fight.
No one should have to deal with this. The items I have lost I know in heart of hearts I will never see again, my clothes, my tv can be relaced but the lose of the grandfather clock is something I can not replace. I want to some how stop MAX, and all the other crooks that work there. I have filed a claim with their so called insurance company and guess what to no surprise I have not heard from them. I will not stop until MAX makes it right with all the people he has stolen from.
I was treated worse than anyone human being should of been treated. MAX stand up and make this right. And get this, my boxes had been opened. My daughter personally packed, labeled and taped all boxes, but yet when they got here, they had been gone through. Guess they take want they want and leave you with what they dont want. PLEASE LETS STOP THIS COMPANY FROM EVER BEING ABLE TO DO THIS TO ANOTHER FAMILY.
Destination Movers picked up our furniture and belongings from Tobyhanna, Pa. on Aug.17, 2008. We agreed to have our belongings delivered to our new apartment in Bellport, NY September 6. That date was cancelled by us due to inclement weather. It was agreed that our things would be delivered on Wednesday 9/10 and no one came. We called the company and was told they didn't have a driver and would deliver our things the next day Thursday 9/11. Again no one showed. Sunday morning (14th), our day of worship, the driver of the truck called while we were in church to say they were on the way to deliver and needed directions to our place. We had no idea they were coming. The drivers, Johnny and Issac promised to bring our things on Monday (15th) morning since we didn't know of the arrangements to deliver. Monday came, no one showed so we called the company again and was told no one would be delivering our things that day. They said they would call us on Wednesday 9/17 to deliver. Of course no one showed and we called back again. When we complained of the way they were doing business they threaten to hold our things another 30 days. I called again on Thursday 9/18 to tell them we were willing to pick up our own things just tell us where they were and was informed we had to pay over $2000 first then they would tell us where our belongings were being held. We agreed at the beginning of the contract to a month of free storage. I was already told that if I reached out to get help to get our belongings they would hold our things another 30 days and now they want to charge extra for storage. The total for pick up and delivery was over $4000. We paid half and we're willing to pay the other half but not all the other trumped up fees for storage. We have found out the owner of the company is a Bruce Kidd [protected]-249-2172). We've also found out that Destination Movers have had numerous complaints against them. Every time we call we're given a wide range of excuses, for instances, "no truck available, truck is being inspected, we'll be there in the next 2 to 3 days". Throughout the process we have asked for a minimum advance notice of 24 hours so we accommodate their schedule. They refuse to comply. All we want are our belongings
intact without all the other fees. Please help us. Before leaving our location in Pa., we asked the drivers where will our belongings be held? They responded a warehouse in New Jersey.
Shmueli insists his company did nothing wrong. "I'm a very honest person, " he says. This industry is so fraught with deceptive practices that the state and federal agencies in charge of stopping them are scrambling just to keep up. "People are definitely being taken advantage of by destination movers. This company is obviously very skilled at ripping consumers off, "
Ruben thinks that he is so tricky, nice website, pleasant people to reel you in... check out this website:
DO NOT HIRE THIS COMPANY!!! They are crooked!!! They will steal from you lie and treat you like a piece of dirt. I don't know how they can sleep at night. They are all bad people. Even those young girls like yvonne, ana, erika, michelle etc.
Please don't use this company.
I reserved my July move one month in advance. I was told I was going to get a call from the driver a day in advance to set a time of pick up. I got none, so I call the office. Max (suppose to be manager), told me that he'd call me back with the time. Basically, after playing phone tags, he game me a wrong time of pick up anyway, and he gave me the driver's phone number. By 9pm, I thought I was going to be stood up, and I had to vacate the property so someone else could move in the next day! They didn't show up until 9:45pm! After he loaded my stuff, he informed me that the price had gone up (triple of what I was quoted!), including $500 in packing??? So, being in an impossible position, and being afraid (there were 5 of them and it was after 10pm), I agreed.
I had been promised by Becky (since then she left) that my items were going to be delivered 5 days later in DC (I was moving from Atlanta). Instead, the driver calls me 3 days before the earliest available day I was prepared to received the stuff, and the day I had agreed with Becky, and tried to deliver my stuff. Interestingly enough, he was very interested in whether I had cash, or whether I had put "destination movers" on the money orders. Well, I wasn't prepared to receive the items, so said no, that he would have to deliver when I had agreed with Becky. Then, without advising me, he proceeded to place my items in a undisclosed location storage, and started to ignore my calls. I called that Monday, when I was supposed to get the stuff, and I repeatedly got the run around by Max, Anna, the driver (I think his name is Reuven), and everyone in the office. Anna (the dispatcher) told me several times that my stuff was on its way (for sure) in a couple of days, but nothing happen. I was told that my stuff was placed in storage because the "truck got rerouted", but I got no explanation why the original set up date was not honored.
I kept getting the run around for weeks. I had to start my new job with a couple of outfits that I just happen to bring with me, nothing at all, not a chair to sit on, nothing, and they didn't care at all. They continued to tell me how they had 21 days, but never mind they never told me that in advance.
Eventually, one day Anna and Max tell me that I'll get my stuff within the next 7 days. After the 7 days passed and I got nothing, I called the driver who supposedly "just happen" to be in the vicinity of the storage unit, went to check it out, and found my stuff still in there. (remember Anna told me it was on its way, a week ago). Anyway... so the driver said he loaded the stuff and asked me again if I had "cash". When I told him I did, he agreed to load my stuff and deliver it the next day.
When they arrived, (I had to lose a day of a very important training week that my employer paid thousands for me to take, making me look like a jerk) the first item they delivered wasn't even mine. The rest of the stuff was ok, but I just can't believe how much they overcharged me and how clueless and careless they are with customers.
I have reported these people to Federal authorities, and I would encourage all of you guys who fell victims of these people to do so. Write to the Department of Transportation office of the Attorney General, the FBI, the Federal Motor Carrier Safety Administration [protected]), the American Moving and Storage Association [protected]), and the better business bureau (I found that they've had over 60 complaints in the last 36 months!)
Please don't let these people get away with these kind of behavior! take action!
Like Ashley, we also had a great experience with Destination Movers. We have to admit we were really...
Attention everyone that has had any problems with Destination Movers- please contact me immediately. A group...
I moved from Savannah GA to Oceanside CA this month of June. I had a quoted itinerary of less than $1, 000 for my stuff to be shipped door to door. Destination Movers were two days late picking my stuff up on a scheduled day, and did not submit any paperwork to me whatsoever upon taking my stuff. A few days later I get a call from a man that can hardly speak english (unlike the receptionist Erika) saying that I owe them $1500 instead of the original quote because of extra packing...
Upon Moving, I had agreed to the one month free storage, being informed that at any time, when i was ready - to call them and schedule a delivery... It took me many 20 minute waiting sessions being on hold to speak with Erika, Yureem, Max, among others to get to the bottom of where and when my belongings would be delivered. I had asked to speak to a supervisor on many occasions, coming to find out that all employees claim to be that person on any given day... I scheduled my delivery 3 weeks in advance... I actually had to upgrade my phone plan just because of the hassle of being put on hold with these same people... getting the same runaround about 'the truck broke down' but 'we don't know exactly where it broke down at'...
When they finally arrived at my home, a day late from their 21 day max limit... many of my belongings were missing and the ones i received were broken. Before they would even unload anything, the man demanded &75 hard cash before he would unload anything - according to their over 75 feet rule... My contract specifically stated that the first 75 feet, and first flight of stairs come at no charge... I was forced to pay it on the spot by him even though i showed him my contract...
I saw inside of their truck - people's possessions were scrambled on top of each other broken just like mine. I was nice enough to tell the Russian non speaking delivery man, that half of the stuff pulled out of the trailer was not mine... they were very disgruntled people and i can say it was a very unpleasant experience for anyone to go through. I myself like the people who filed before me, will be calling the Florida Attorney General Tomorrow. These people, Destination Movers are a rip off - scam artist company. I feel the need to pass along the word and report it so that others don't have to go what i have been through. They took hard earned money from me, and half of my possessions aren't even worth keeping now. Among the things that weren't delivered - I'm fighting against this company so that others won't have to deal with the misfortunes I and others have had to bare...