Dermapril is a scam!! Do not fall for the free trial lie!
Before you order, try to reach the company on the phone as a test. You will never be able to reach anyone in person. Beware once dermapril has you credit card number information, the company will continue charging your card without your authorization.
I cancelled the trial as advertised, yet payment was extracted from my credit card. I have tried to reach them via phone and e-mail to no avail. I have to make 3-4 attempts before I could cancel via the website, as the cancel button appeared as "disabled" repeatedly.
It is a rip off. The product is just an overly expensive bleaching cream you can buy at your local pharmacy for $7.00-$10.00!!!
this company was giving away free samples to try for a 2-wk period. First, I did not receive this product in a timely fashion and according to the letter enclosed with the sample, the date to return the free sample if I did not like it was only 7 days from the date of receipt. I called the company and they extended my trial period. I then wanted to cancel my trial and they said they would send me a UPS shipping label via e-mail at which time I told them that I did not have access to a printer. This was on 10/22/09. Dermpril rep told me that the UPS store could print out the label which UPS told me they could not when I brought the product to be shipped on 11/2. UPS personnel printed out a new shipping label with information provided to myself along with a tracking #. As of 11/5, Dermapril Returns Dept is set to receive it according to UPS tracking on-line. I called Dermapril and told them not to charge my account for the shipping cost b/c I had already sent it using the label provided to me by UPS here in CT. UPS also told me that a company cannot charge for a label that is not used. I called Dermapril on 11/5 and they said that in deed, they could charge my account for the cost of shipping and also notified me that my account had been charged an additional $79.95 for the product b/c it was not returned. This product was RETURNED and my account should not have been charged anything by this company. Of course, the supervisor was not available to speak with as they said she was in a meeting and that she would call me back at the number I provided. I firmly believe that since I returned this product my bank account should not be charged. I want my account refunded all monies Dermapril took. They are a crooked company and refused to give me corporate headquarters number.
Despite advising that I did not wish to be in Automatic Delivery Program on 19 May 2009 and 8 September 2009 the company has sent me three bottle of their product. After receiving the second bottle, cancelled my credit card so that they could not keep charging and lo and behold just received the third shipment.
Interesting to see what happens now as credit card no longer exists. Wrote to company asking for a Return Merchandise Authorisation # as I don't want the product. Will update IF I RECEIVE A RESPONSE!
Careful with this company and others like it where you sign up for a 'FREE' trial membership and then are automatically signed up for shipments of their product on a fixed schedule. I became a member of Dermapril, cancelled my membership and STILL received a shipment!!! I went to GREAT LENGTHS to get a refund on the product and when they sent me a shipping label to send back they charged me for that too! I had to fight to get a refund on it and NEVER was reimbursed for the original shipping fee. WATCH OUT FOR THE 'FREE 14-DAY RISK FREE TRIAL' FOR ANY PRODUCT. THEY ARE NOT RISK-FREE!
After reporting yesterday that I sent an E mail to the Oprah show there was great news this morning! ABC reports Oprah is going to take these companies to court! Her and Dr. Oz are
angry that companies like Dermapril are using them. Finally some good news. I was wondering
how long it would take for there to be any action. I sent my E mail yesterday and today they
are on the news and the AM show!
these people are sleazy con artists specializing in consumer victimization. i was billed for and paid a $5.95 shipping charge for a "free sample" of dermapril as offered on the internet. i never received the "free" sample, although i called twice to advise them of this fact and both times was assured it would be sent promptly. after waiting six weeks, i e-mailed them and cancelled any further dealings with them, and i received a return e-mail confirmation. one week thereafter, i received a package containing a bottle of dermapril along with an invoice for $85.50!!! I promptly returned the package along with a detailed letter of explanation, requesting a credit be issued to my credit card account. They e-mailed me back and said no credit would be issued!!! I have spent valuable time and effort trying to resolve this matter. It is impossible to reach them by phone - only a recording. i am already out of pocket $5.95 for something never received and they are attempting to bilk me for $80 for something i didn't order in violation of their cancellation confirmation and which was returned to them at my expense. these people are blatant shysters, their ad is an outrageous scam, the public should be made aware of their frankly criminal tactics.
These people are scam artists! they trick you into thinking that you get a "Free Trial" for the cost...