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The good, the bad, and the ugly - discover what customers are saying about Dental Insurance

Welcome to our customer reviews and complaints page for Dental Insurance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Dental Insurance.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Dental Insurance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Dental Insurance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Dental Insurance. Your feedback is an important part of our community and will help others make informed decisions.

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10:15 pm EDT
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Dental Insurance excessive fees

ON 04/17/2013 I WAS SEEN AT SDDS DENTAL, I WAS TOLD BY BOTH THE RECEPTIONIST AND THE DENTIST THAT I WOULD HAVE NO OUT OF POCKET EXPENSES... X-RAYS WERE TAKEN AND MY TEETH WERE CLEANED...
FOR THIS I RECEIVED A BILL IN THE AMOUNT OF $1, 005.00... IN THIS STATEMENT IT ALSO STATED THAT IF NOT PAYED WITHIN 72 HOURS MY BILL, NOTE WOULD BE SENT TO COLLECTION!
WHO REGULATES THESE PEOPLE, BESIDES THE EXCESS FEES, HARRASING PHONE CALLS
AND THREATS, HOW IS IT POSSIBLE FOR THEM TO CONTINUE TO CONDUCT A BUSINESS IN SUCH A MANNER!

ACCNT# 2287

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Update by veronica esquivel
Apr 27, 2013 10:42 pm EDT

i was there to get my teeth cleaned, i was unaware of the fact that a living body was going to be added to my bill...
something i didnt agree or consent to!

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3:56 pm EST
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Dental Insurance Policy Issues

My son went to the dentist for a regular cleaning and was told that he had some cavaties, so we scheduled him to come back few weeks later to have the work done, the work cost over the $1000 yearly limit, so we ended up paying out of pocket. We scheduled him back in 6 months later to have his regular cleaning done, and several weeks later we received a bill for the cleaning. I checked the policy under the coverages, it stated that all "preventative work was covered 100%". I called Metlife, got through to a call center, the guy was polite however he said the reason why we got the bill was because our son exhaused his yearly limit of $1000. I told him that this was NOT stated anywhere in the booklet under the terms and conditions "small print' I asked him to tell me what page it states that all preventative work is only covered 100% subject to the yearly limit? He could not tell me, i told him this is because NO where in this book it tells you. He admitted it was very unclear this booklet. I asked for a fax # or tel # so i could sent a writen complain, he said they have to have me speak to supervisor first then if still not resolved then i can write in. I was on hold for several minutes, for the guy to come back and say all the supervisors were on calls and would return my call back within 24-48 hours, now its 51 hours later and still NO call back. Now i have a cleaning bill for $145, which i think is unfair, because their manual was unclear in stating this information to us, how are we supose to rely on good information if this information isnt accurate! I am now going to find an address to Metlife's corporate office to file a complaint.

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1:36 pm EDT
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Dental Insurance Processing Claims

I had dental work done on February 18, 2009. The claims were mailed. Today is April 27, 2009 and I still have not been reimbursted. It's as if this insurance company could care less about reimbursting their clients. When I called to check on the status of my claims, I'm always told, more paperwork is needed from the dentist. My dentist immediately mail the paperwork they needed and CIGNA do nothing! I have called serveral times asking what is the status of my claims? I get the same answer, "we need more paperwork from the dentist. They say this so much until they get caught up in their own excuses. Just last week, I called and I was told the usual, "they were waiting on paperwork from my dentist." Well, I had already spoken to my dentist and they got the notice from CIGNA and the paperwork was sent to CIGNA IMMEDIATELY. When the customer service rep told me they were waiting on the paperwork from CIGNA, I told her I knew my dentist had sent the paperwork and CIGNA should have it. I was put on hold and she comes back to tell me, "Oh, yes, we have it. I will post it so the claim can be processed and it will take 8 - 1o days to process the claim." I said ok. Today I logged onto CIGNA to check the status on my claim and once again, "PENDING, waiting on paperwork from my dentist." I called and spoke to a customer service rep and she stated to tell me CIGNA is waiting on paperwork. I told her NO, the paperwork was sent to them and they had received it. Once again I'm told it will take 8-10 for processing. Due to economical times, I need my money just as the doctors and dentists need theirs and as CIGNA needs theirs. I paid up front because this what I had to do with CIGNA. Now it's a hassel to get my money. I'm a single mother with 2 children in college, money is tight. Please, if something can be done to let CIGNA and other insurance companies know they have to pay the claims in a timely manner. I have to pay my insurance premiums every months or will not have insurance. I would like be treated the same.

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imgrandma12
, US
Feb 27, 2013 3:04 am EST

i took out dental insurance in April threw my job and went to a dentist appointment just recently and found out i was not even enrolled lucky for me my dentist did see me my employer told me they will give me back the money i paid into it and i would have to wait until next enrollment my feelings of this matter is that its their error not mine and they should give me my insurance I should not have to suffer the lost i wanted dental insurance thats why i signned up i am so crushed my dreams of having my teeth fixed and being pain free are crushed and I am left hanging Lets just say i had prefect teeth and never went to the dentist it would have kept coming out of my pay check I wonder where the money went to if it was not going toward dental insurance

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cbrazas
Brandon, US
Jul 23, 2009 12:06 pm EDT

Haha, I've been waiting longer and theyve had the paperwork the entiretime. My problem is although they have the correct address, the checks keep getting lost, and you have to wait thirty days to request a stop on them and then wait about forty days before they actually do any thing, literally its been a month and a half and they stopped it yesterday. Now I'm waiting the ten to fifteen days for them to send out a new check and I was also informed that there would be another thirty for it to be delivered. Thirty days to deliver a small envelope, wow.its only been seven months since I had the dental work done.

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