I order a camera and they sent a camera and charge a diferent price. when we complain it is and indian talking guy who start yelling at us that it was not his problem.
Be careful, they don't respect the price or your product.
Hice una orden de una camara a delta camera y al mandarnos el producto nos cobraron de mas. Al hablar a la compania nos contesto un indu o arabe gritandonos que ellos no podian hacer nada. Diciendo que cuando compre la camara costaba un precio y ahora otro cuando no es cierto. Cuidado Roban.
If you have problems with Delta Camera, notify the NY BBB, and the manufacturer of the product they are misrepresenting (these companies don't like it when retailers make their products look bad.) Don't let Delta Camera get away with ripping you off!
Better Business Bureau Serving Metropolitan New York, Inc. 257 Park Avenue South, 4th Floor New York, NY [protected] Phone- 212.533.6200 http://www.newyork.bbb.org/
Sony Customer Service: [protected]
Canon Customer Service: [protected]
Nikon Customer Service: [protected]
-just tell the customer service rep to connect you with someone to report a retailer who is misrepresenting their product, and ripping off their customers, and possibly selling gray market goods.
My Story: Saw what I thought was a good deal on a sony hx1 digital camera on the delta camera website, so I placed the order online. John C. from Delta Camera called me the next day and asked me if I wanted a '2 hour or 5 hour' battery with that order. Thinking it was included in the price I had already paid, I opted for the 5 hour battery. He used a phone with a lot of static, so it was difficult to understand anything he was saying (others have reported a similar tactic with this company). It wasn't until he was about to hang up that I tried to confirm that there will be no additional charges. At this time he told me that the battery is an additional charge, and that the 5 hour battery is $70. I figured I would have to pay this no matter where I bought the camera, and agreed. I immediately looked the camera up on the Sony website and found that it comes with a battery lasting about 200 minutes. I called John C. back within 5 minutes and requested to cancel the order. He refused to cancel the order and said that it had already shipped (literally within 5 minutes!). When I double checked the charges on my credit card, I found that he charged me an additional $30 than he said he would.
Today I refused the shipment, and I plan to chargeback with my credit card company. I'm just hoping they won't accept any restocking fees because these worthless scoundrels don't deserve a dime!
Very troubling business practices. I called them to see if they had the desired camera being advertised on their site in stock. They were showing a Canon EOS 7D for $1299 which is a good price; sure enough, their phone salesperson says that the have it "IN STOCK", so I placed my order. I will note that at this time, I also received the same high pressure sales tactics that they other complaints on this site are reporting for Delta Cameras ("battery is only good for 20 minutes - I should get a better one", "memory stick has slow 7 second delay between photos - I should upgrade", etc). I turned those down, but I did pay extra for fast 3 day shipping (big mistake).
I called back a couple of days later, and now they say "the camera is backordered - 1 to 3 weeks". I asked how that happened, since their having it in stock was a pre-condition of my purchase. They said "maybe our computer system wasn't updated yet from the warehouse". Hmm, things are starting to sound suspicious.
So I waited a week and called them back to see if my camera had shipped. But rather than giving them my order number, I simply asked "Do you have the EOS 7D in stock?", they said YES. I said, "GOOD - then have you shipped mine out yet?" (gave them my order number). The sales guy then says "OH! I thought you asked 'Do you have a Nikon Seventy in stock', no we don't have any EOS 7D's in stock yet". Honest mistake, or did I bust them in another bait and switch? You be the judge of whether "EOS 7D" sounds like "Nikon 70" and decide for yourself whether they are being honest or not.
All of this made me very suspicious, so I called back to cancel my order. I just hope they will give me the full credit back, after reading the other complaints here about Delta Camera and the way they charge a restocking fee for any kind of cancellations. Since it never even shipped, I better not see a charge on my credit card or I will escalate with the BBB and Attorney General for their Brooklyn New York area.
I can certainly see what the other customers of Delta Cameras are saying in their complaints about "Bait and Switch Backordering" practices. I would also note that their sales people came across as rude; no 'please' or 'thank you' and in the 5 or so phone calls to them - I never once got a 'good bye' - I just got a 'click' denoting that they had hung-up their phone. I run a web based business myself and would NEVER treat customers like that, and I would have had serious issues if any of my phone support people treated customers the way Delta Cameras talks to their customers.
NOTE: The Whois Record for the www.DeltaCamera.com web address shows-up under the Registrant of "Chama Sarweh" (I'm assuming that he is the owner of the company):
Also, this page shows more problems for Delta Camera and has them also doing business as a bunch of other assumed business names and identities. Also shows photo of a possible false store front for them:
See large number of DeltaCamera.com complaints here:
TERRIBLE! Ordered camera on internet. i called next day to confirm. Was given incorrect information about what was shipped with camera (batteries/charger). They then tried to sell me upgrade batteries/charger for a ridiculous price. The salesman and then the manager were totally uninterested in the resulting concern I voiced to them. BAD VIBES!! Does not surprise me they rate 2.5 out of 10. I'm glad I canceled before any other problems.
Buyer beware! I ordered a Mitsubishi HC6800 projector for just under $2, 100, and a Elite R120wh1 screen for $350. When I called to "confirm" the order, I was told that the projector came with a "50 hour" bulb, and that if I wanted the "4, 000 hour" bulb, it would be more. In the end, I paid $2, 650 for that projector. Thinking that as a package, I was at least no worse than with other dealers, I kept with the order. The projector came, but no screen. When I called about the screen, it was no longer available, but that they had a different one for $150 more. As for the bulb, I called Mitsubishi directly, and was told that the OEM bulb (VLT-HC6800LP) was the only bulb made for that projector, and it was rated for 4.000 hours. These people are dishonest.
Do NOT do business with Delta Camera!
Ordered a camera for $160, and got an invoice for $292. They called before it shipped to suggest an upgraded battery and memory card - together the 2 items are worth at the most $40. There was no extra battery in the box, the battery that was there was the same one that's supposed to come with the camera, and the wrist strap that normally comes in the box was missing.
Customer service told us they charged $29. for shipping insurance (apparently it's in the fine print when you place your order), and that we had ordered the "whole sale" version of the camera, not Retail - so the box didn't come with a battery or wrist strap. They gave us a huge run-around. I would send the whole thing back, but I understand it's very hard to get a refund from this company. I repeat, DO NOT DO BUSINESS with DeltaCamera.com.
**********************************DO NOT BUY FROM DELTA CAMERA************************************ I placed...