I replied to an ad on the Boots page on Facebook, thinking I was getting a good deal! What a mistake! I am so annoyed with myself for falling for this scam. A charge of £97.95 has been made on my credit card, following the charge of £3.95 for post & packing.
I haven't even opened the products! I have spoken to my bank who can't refund the money if the terms and conditions mention a future charge - on much reading of the hard to find document, I have found that the charge can be made, so the bank can;t refund my money. I have spoken to a Customer Satisfaction Specialist and have emailed six other Customer Satisfaction Specialists, saying that I am not a satisfied customer until I receive a full refund. I have been offered a goodwill gesture of £25. I'm holding out for a full refund! I have been researching this company on the net tonight, and will be cancelling my credit card with the bank, to prevent any further money being taken. I have learnt a very hard lesson!
In November 2012 I ordered a kit from you which in the end you had to give me a 50% refund due to a major ### up at your end. I informed you at the end of November 2012 that I did not wish to purchase any other good from you and put a stop on all payments to you through my banks Visa Debit Disputes department, which will stay in place until I leave that bank.
As I stated to you at the time I used my Lancashire address as you do not deliver in Scotland. Today a parcel arrived in Preston containing the same basic kit but no identifying invoice. I DID NOT order this item nor have I any intention of paying for the item or its return.
IF you telephone me on [protected] you can arrange for the item to be picked up at your own expense.
Please do not send me further unsolicited goods.
Ann Farrell (Mrs)
This Company took unauthorised £119 from my Bank Account. The Nationwide are doing their best to recover this money. I very much wish I had known of The Complaints Board website before purchasing. I always check with Trip Advisor before booking hotels/holidays and will now use your website before purchasing anything on-line which is not from a known/trusted company such as Amazon. I will be spreading the word amongst my friends to use your website so that they are not 'conned' by companies such as the Dead Sea Beauty Kit.
I only asked for a sample but was sent a full kit - did try it but found it burnt my skin badly and I have just found out that this company has taken a further £57.95 from my account without my authority can anybody tell me how I can stop this happening again or even getting money back as I cannot find a contact number for them