Spoke with a Frank (will not give last name) and Monica Hall and they are two of the rudest people I have ever spoken to. Not only was I on hold for an hour!!! When I finally got a representative the greeting consisted of "Frank" I said hello, he said "yeah Frank" then proceeded to not assistance in any of my questions and stated I could speak to my representative Monica Hall who was no better. I asked for a breakdown on my account said doesn't have it and can request which would take 4 weeks, then said oh well what do you want me to do pull it from a hat. Extremely rude and abusive.
I was contacted by DCS to get information on repayment because student loans are in default. I explained to the very nasty representative that I have not worked since January 2011 when I went on maternity leave. She said I don't care that you are not working and go beg from your family to help you pay your student loan. I then told her that if I were going to beg, it would be to pay household bills that are falling behind. She began ranting about me not being unemployed the rest of my life, and who ever I had a baby by should be supporting me, so ask him to pay my student loans. She was just plain old nasty. After she said all of that, I asked her for a donation and she declined.
My husband received a collection notice from this company today; we were astounded to find we owed over $10, 000 on a defaulted student loan. Our reaction was due to the fact that he has never even applied for any type of student financing. This is ludicrous...we are in our 70's and have no intention of paying off a debt we never incurred. The fact that this company can seize some of our income is truly disturbing. We will be contacting them tomorrow, but are quite concerned about the outcome. Is there help available to someone in our position??
I am having a problem with DCS. They continue to call and harrass me day and night to collect on a private student loan. I have told them that I am unemployed, and live at home with my 73 y/o mother who is on a fixed income. I have no family who can help me pay my outstanding student loan debts. I was able to raise a small payment through help of my friends and family to send to them a few days ago, and today they had someone else to call me and harrass me again. I told them that I am still unemployed and seeking employment but they insist that I make a payment. I can not begin to tell what a nightmare this collection agency is they have had different representatives to call and harrass me. They call all day everyday. Despite the fact that I have sent them all the money I have to pay for my private student loans. The woman today starts telling me about the fact that I have federal student loans too. Well, I know that already. AES, National Collegiate Trust and DCS are committing a crime against students who just wanted to go to school to better themselves.
yes i just had my neigbor come running to my house with her home phone and was telling me there was a man on the phone wanting to talk to me and he had some very important information that he needed to tell me. She was very worried looking. When I answered the phone a man begain to tell me he was with DCS a collection agency and he had been trying to contact me. I right away begain to tell him he was crazy to be calling my neigbor who I have only over the past few months just meet. This is against the law right????????? He had my address so he thought if he found the address of the people who live next to me he could get their phone number and call and harass them. I am still in shock that he did that. Please someone tell me this is against the law.
I am very upset because, when you take time out to avoid a problem; that is what you expect! Now, I called this company awhile back to get a deferrment(forebearance). My misstake was not making a note of who i spoke with. Anyway this lady claimed that she would set me up and in 1 year i would have to go thur the same process. Little did i know at the time that she did not set me up! Now I was bullied into sending them 300.00 for a down, and they went thur my employer and begin to garnish my wages for $162.00 every two weeks when i was only paying $75.00 a month. I dont like this one BIT...
This woman Jennifer Preston is unbelievable!!! My mom receives widow's benefits. Preston was working with my mom to get her on a monthly payment plan so that she could eventually depart from default status with the student loan company. I tried explaining to her that my mom will agree to ONE monthly payment but she can't afford to make the voluntary payment AND still have the U.S. Treasury Dept garnish her SS checks! This is out rageous! She wouldn't let me get a word in edge wise and when I asked to speak with a supervisor she told me NO! I couldn't believe it! Why do these people think they can control people that are in debt to them? Yes, she may have an outstanding debt but she's an elderly woman who is on a fixed income and maybe if the representative would have spoken to me with a little compassion and understanding we could have reasonably concluded the matter. She can't afford to make double payments for the next three months! When I said "she'll be homeless if she's forced to make double payments" and she said "that's not my problem. When does it stop??? When someone commits suicide??? Shame on you Jennifer Preston!!!
I recently had to deal with someone at DCS her name is Carol Norris..She is a rude and unfriendly person to deal with. Right off the bat she started yelling at me and telling me that I was basically lying to her when I wasnt and I had no reason to..Yes i did have a defaulted student loan that i had to take care of and I did just so they would get off my back. She would call me at work where they would put me on hold for atleast 20 mins just so they could pull up my file on their computer..I told her that i was in the process of getting this taken care of and she started to tell me that I have had a long time to get this worked out and that I need to be "pro active" So I got rude back with her telling her that she doesnt need to talk to me in the manner and that I dont need another mom...She told me that I need to put my mom on my account and my bank as my third party representative..I had asked why and I didnt get a straight answer. Everytime I would call her about my account I would always get her voicemail so I would leave a message and she would never return my calls or when I got ahold of her I would tell her that I left message she would she never got it..She even called my mom and harrassed her about my student loan which i work in the release of information department of my hospital and they say you should always have something in writing stating its ok for so and so to talk to or release information about anybody or anything. So right there she violated my privacy..Not only did she harrass my mom she also called my bank account rep and harrassed her and yelled at her about my loan...Once i got everything taken care of she still seemed upset about everything telling me if they didnt recieve payment by a certain date they were going to go ahead and seek further collections on it..She just makes me want to go over there and yell at her face to face..She is a rude and a demeaning person who shouldnt be talking to people the way she does..She should be sat down and talked to by someone in her facility about the way she conducts her business Im just about tempted to right a letter to her boss!! She told me they couldnt be personal because they have tons of accounts that are deliquent everyday...Yeah well to me my father dying is more important than a stupid loan that could wait a week to get taken care of...Ever heard of PATIENCE!!
I was contacted by a David Wynne of DCS Dental Computer Solutions to have networking done in my dental office. When I interviewed him, he came in my office with his daughter, which was very unprofessional I thought. Also, the fact that it appeared neigher he nor his daughter had bathed or changed their clothes for the week did not give me a good impression. When I told David Wynne that I did not need his services, he became irate, as if on some type of drug (speed I would suppose). For all prospective dentist who may need computer solutions for their office, I highly reccomend the Geek Squad. Don't trust your databases to people like David Wynne. I dodged a bullet on that one, may you also dodge a bullet if you read this entry.