Need Drama? buy dlink products. U B amazed
Been buying dlink products for two decads. This June, I bought a defective DNS-327L, abd had to ge through the CEO to get a RMA.
After tech guy and I exhusted and wasted hours of trobulshooting on phone, he send am email to call a number and get an RMA.
I did. For calls later and talking oblivious staff needed up with tech services again over abd over again.
Then I was directed to a website that will charge you ahead of time for $219 for the exchange of a product bought about 30 days earlier.
The unit was found to be defective and now I have to pay return the kick that I paid $150 for already.
Not only that, if the cat 5 cable or the charger was not sent back, they would charge $15 and $25 respectively.
Awsome product, customer service, and response time.
I wrote to the CEO. What were the chances to get a respond from him? Why would he better than the staff I wonder.
I decided to buy elsewhere in the future.
We have had our d-link cameras for about 3 months now and every week we have problems. We use these cameras to keep an eye on our daughter when we can't be right there, but we can hardly ever get connected to them via our iphone, itouch or mac. There customer service is non existent and usually when I'm having a problem they're closed. I hate their products!!!
I bought one wireless adapter "D-Link Wireless 108G DWA-120" from InforCom Technologies, Funan DigitaLife Mall. When I installed the driver on Windows 2008 R2 64bits, I got problem. The installation has been succeed but I got the following error in Event Viewer.
Faulting application name: AirPlusCFG.exe, version 220.127.116.117
So, I mailed to them and got the reply after I ping-ed them second time.
Case ID: DRS150386
The DWA-120 is not compatible with your Windows 2008 R2 64 Bits Operating System since we don't have drivers for it. The only compatible Operating System for the DWA-120 are Windows XP, Windows 2000, Windows 98 & Windows Vista 32 Bits.
D-Link Technical Support
I can't believe that D-Link "Official" support is giving very wrong information to the Customers. Just say they don't know if they don't really know. I'm fine but now, they are giving me wrong information.
1. The DWA-120 is compatible with Windows 2008 R2. It's just that you need to install Wireless Service from the Features Wizard of Server Manager.
2. It supports Vista 64 bits.
I bought a D Link Xtreme N PCI Express Desktop Adapter card and had a difficult time installing the PCI card, so I called their tech support and was advised to break off a piece of the PCI card to fit correctly. After having done so, I tried again and found out the PCI card would not fit. I called tech support again and this time the tech support person told me that I had bought the incorrect type of card for my computer. How was I suppose to know the difference between a PCI Express and a PCI card... The next day, I contacted what they called "level 3" tech help and Blake the rep who answered the call was rude and talked down to me for not knowing the difference between an Express from an non Express card. I'm not a technical guy, so how was I suppose to know... I work in the investment field and I wouldn't expect him to know the Black Scholes option pricing model or asset allocation. Anyways, it gets only worse from here... Blake tells me that this is no longer his problem and I would need to talk to a customer service representative. I get some guy named Darren who is even worse than Blake. He doesn't provide me with any sort of resolution to my problem or the fact that one of their tech support person in India gave me bad advice. I asked to speak with his supervisor at least 10 times, but he would not transfer me. I finally got off the phone and contacted their corporate office and the operator puts me back in touch with another customer service rep who works with Darren. She like Darren was non-responsive to my frustration that one of their tech support reps provided me with bogus advice and thereby voiding my warranty. I asked her if anyone there was accountable and she said no. I could not believe she just said it like it was no issue at all to her. All I can say is D Link is the worst of the WORST companies I have ever dealt with in my life. I will never buy another product from them again and will tell all my friends, family, co-workers and even strangers of my experience with this company. Just today alone, I told my office of 50 individuals of my experience and trust me I will continue to spread the word about this company whose hold message says, it is their "imperative to provide the highest level of customer service"... They should change that to what is the reality which is, it is their imperative to sell as much as they can and provide absolutely no service... No change that to absolutely terrible, horrific, nightmarish service!...
I am a computer repair technician who runs my own small business. One of the things I pride myself on is the extra attention and help that I give to my clients. D-Link is refusing to be even half as helpful.
In February of 2006, I recommended to a client that they buy a D-Link Wireless Router and PCMCIA card to make their two home computers able to be used on the Internet at the same time. They took my advice and purchased the two units. A couple of weeks ago, the client called me to troubleshoot a problem they were having after being told by their ISP that it appeared as though the router was bad. After my troubleshooting the unit for them, I informed them the unit was bad and needed replaced under warranty. They decided to find the original paperwork to return the unit.
The client could not find information on where to send the unit for warranty repair, so I decided to check the warranty replacement procedures on the D-Link site for them. On the site, owners needing warranty tech support are instructed to call "or" email. So, I sent D-Link an email on behalf of the client informing D-Link that the unit needed returned for repair as the lights continued to just blink after a factory reset and that the unit never initializes properly.
On 7/18, tech support responded, giving me a case ID and telling me "the unit may be defective" based on my description and that I need to **call** tech support because they can't handle the problem via email.
Ok.... now they are wasting my time by telling me the warranty support can be handled via email when it can't. So, I call the phone number which has a voice prompt for RMA's if you have a Case ID. If you have a Case ID, you should go to the website address given and get your RMA. So, now I've had my time wasted twice. I hang up, go to the url given, only to be told that my number is no good, and that I need to call tech support for an RMA. So, I call to get an RMA **again** only to be told by the woman who answered that my Case ID number isn't valid because it comes from an email and email case IDs are not valid for RMAs, that I need to troubleshoot the unit with tech support.
Do we see a pattern here? Multiple redirects to dead ends that result in nothing more than time wasting. The first sign of problems is when they falsely direct you to email to handle a problem that they can't handle via email. If they can't handle something via email, don't tell the user to email in the first place. Just put the phone number there and tell the user to call.
At that point, I tell the woman on the phone that I need to file a complaint about the very inefficient and poor handling of something so simple as giving someone an RMA on an obviously malfunctioning unit which I have already done the troubleshooting on. So, I file a complaint by phone. In the meantime, I had already complained to the email tech support rep concerning this matter. I got a response back that, "....you need to talk to someone in Tech support Live to get help on this because it is Broken and it is going to have to be RMA'd and it cant be done by email."
So, I call D-Link again to talk to tech support. I tell the person who answers that I need an RMA on a dead unit. I give him the case number, which he reads and I tell him that when power is supplied, the unit either flashes all the lights or all of the lights stay on, even after a factory reset; which is obviously a defective unit. To this, he responds that I need to troubleshoot the unit. I informed him that I am a computer technician making my living doing just this sort of thing, that I had already done the troubleshooting, and that it is a dead unit. He informs me that he can't help me unless I troubleshoot the unit. I tell him that I am not going back to the client's location to hook up and troubleshoot the unit, as it is a waste of time and of my client's money if they have to pay me another service call to do something that is a waste of time for an obviously dead unit that their email tech support has already acknowledged is dead.
He asks if I want to be connected to customer service to file a complaint. I instruct him to connect me again, as I have no problem complaining again.
I never got connected to customer service again despite repeated attempts to call and having sent email to customer service complaining about the handling of this situation. As of late evening of 7/20, D-Link still has not replied nor given me an RMA number to return this dead unit.
I intend to file complaints with the BBB, the Attorney Generals of the involved states and with the Federal Consumer Protection Agency.
Weirton, WV [protected]