I ordered this product along with the Acai berry, that I've also received an unauthorized debit for...
I replied to an add for a free trial of Colon Cleanse and Acai Berry Breeze paid shipping and handling in 8-09 and upon arrival i started taking it
I am a heart patient and am on coumadin which is a blood thinner i went in for my weekly blood check and found my INR off the charts high it is supposed to be Between 2.5 -3.5 and mine was at 8 so they sent me immediately to my cardiologists and they sent me to the ER to have a unit of Plasma to thicken my blood i was told not to take any more and i did not. as i got home i called this company and canceled any further deliveries mind you they said OK and I've not received any other orders or requests for payment then a week ago i got a letter stating they were trying to attempt to collect on these products then today i received two bills for the amount of 133.95 each one for the Colon Cleanse and one for the Acai Berry Breeze and that my credit card had been declined i called and reached customer assistance and told them i had canceled within the trial time the man argued and said i did not. then he said they tried last year to reach me by e mail he said they would be continue to attempt to collect on these.
To Whom it May Concern:
I purchased a "free" trial of Colon Cleanse 3000. The only cost to me was in shipping fees. Or so they said. I received the product in a box with no other information - no "terms" no payment forms, no envelopes. I did not see any caveats on the site where I purchased it...I thought I was giving them my credit card info for shipping costs only.
I never used the product, in fact I still have the sealed bottle. I ran the ingredient list past a naturopathic physician who told me that the product would make me rather sick and that the process it used would be very uncomfortable, if not painful. She suggested that I do not use it for my safety.
Yesterday, I received a collection letter in the mail, dated March 3, 2010, stating that the provider of these "free" pills wants $133.95 in late fees since I "kept" the "free" bottle, which was they claimed not really a free sample as stated but rather of 14 day free trial. I was supposed to contact them within 14 days and then return the bottle with unused pills within 30 days of their shipping it to me in the first place.
THIS INFORMATION WAS NOT AVAILABLE TO ME WHEN I SIGHED UP FOR THIS "Free Sample". I called their "customer service" department at [protected] to find out what this was all about. This is where it gets ugly. The "gentleman" on the phone claimed it was not his problem but rather "my problem" that I didn't know about their policy. They would not accept the sealed bottle back - instead he said - "pay now or I will send you to a more aggressive collection agency and ruin your credit". He did not care that their practices are fraudulent or that I was advised by a medical professional NOT to take it!
PLEASE - DO NOT FALL FOR THEIR SCAM - they are contemptible. As for their collection efforts...bring it on, baby. I AM NOT PAYING!!! (luckily the bank I had the credit card through was one of those that failed and that card was cancelled - otherwise I'm certain they'd have stolen from me directly rather using the threatening letter and collection agency method they are using to steal from me now.
The Letter I received has the following company information it:
Healthy Online Services
7904 E. Chaparral Rd. #A110-146
Scottsdale, AZ 85250
Bainbridge Island, WA
COLON CLEANSE 3000 FRAUD ALERT!!! According to this company called Colon Clean 3000 I supposedly contacted them to "request one of the FREE Colon Cleanse 3000" trial samples. I've received no product yet somehow they have my information. They state they've billed me $4.95 for shipping and now have sent me a collection letter stating I owe $83.95 for their product plus a $50.00 collection charge. This is a scam company!!! DO NOT use this company. Anyone on this complaint list should contact a class action law firm and sue this company out of existence. Colon Cleanse 3000 is a scam; a fraud and would appear to be using false advertisement. DO NOT EVER ORDER FROM THESE SCAM ARTISTS!
I ordered the "FREE" trial of Colon cleanse 3000 and Acai berry breeze, three weeks later I received it in the mail and a month and a half later I found an 88.00 charge and an 83.00 charge on my account. When I called the company I was told that I could be refunded the 88.00 but that I agreed to the 83.00 charge because I did not cancel my order within 14 days and that it is only a "FREE" trial for the first 14 days then you are charged!!! They said that this info is on the website and in the agreement!! I read this information and was not aware of this!! I was scammed!! As I see many have been, Something has to be done!! It may only be 83.00 for me and similar for others but this company is being allowed to rip people off!! Anything I can do to get involved in stopping this company PLEASE CONTACT ME!! [protected]@yahoo.com
Advertised as free trial - you pay only shipping and handling - BUT you have only 14 days to review - and that is 14 days from when they say they shipped the product - not 14 days from a reasonable delivery date. I have not bought many products over the internet and it will be a long time before I do so again. Especially any free trials. Now I'm afraid to even take the product. Wonder what it will do to you?
I put my state in the complaint, because I have no clue to where these scammers are! I know when I call the number for the BOGUS charges to my credit card...I get a recording that they are on the Pacific Coast.
I am SICK about this scam! Its caused us undo inconvenience...*canceling a credit card we use...but also that this kind of thing exists and I fell for it. (ugh)!
I signed up for the free bottle of colon cleanse 3000 because I saw the popular tv logos for this product and figured it was legite. (first HUGE mistake)! I purchased other products before at Whole Foods with good results so I can make a coNsumer comparison and tell people that THIS STUFF DOES NOT WORK AND YOU WILL NOT LOSE WEIGHT!
That said; I received a second what I 'wrongly' assumed free bottle the other day...in a manilla envelope...no paperwork...nothing for me to assume I HAD PAID $88.90 FOR IT!! My husband asked why we got a second bottle? I shrugged? I said...'must be a mailing error. Oh well, this junk doesnt work anyhow'. Didnt think anything of it...UNTIL I REVIEWED MY CHARGE STATEMENT!! I found the second high fee...the first one for the original purchase was on 8/11 for $4.95 shipping...and there is some other charge to my credit card for $83.95 for a product called Slim-UltraXS that I never ordered...never received...and the information when I click on my charge statement shows that same Direct Marketing/Direct Marketers information. That charge was made on 8/26...when we were OUT OF STATE ON VACATION! This wouldnt even fit into the category of their 30 day auto-ship policy if they dont receive a cancellation. 30 days would have been that second charge on 9/11 for that product I just received that I ignorantly thought was a mailing error!
How do I cancel ANYTHING from them? I have NO PAPERWORK!
I am calling them this morning. Id like to alert anyone who reads this to shop at Whole Foods...or Gnc for legitimate products with guarantees and NO STRINGS ATTACHED! These scammers need to be stopped.
COLON CLEANSE 3000 WEB SITE STATED GET A FREE 14 DAY TRAIL OF COLON CLEANSE 3000 AND ALL YOU PAY IS SHIPPING AND HANDLING WELL BEFORE I EVEN HAD THE PRODUCT FOR 14 DAYS THEY TOOK 87 DOLLORS OUT OF MY CHECKING ACCOUNT WHILE I WAS BELEIVIING THAT THE PRODUCT WAS FREE I NOTIFIED THEM AND AT THAT TIME THEY TOLD ME THAT I HAD 14 DAYS TOO LET THEM KNOW THAT I WAS NOT HAPPY WITH THE PRODUCT AND I LET THEM KNOW I HAD NOT HAD IT FOR 14 DAYS AND I NEVER KNEW THAT THEY WOULD TAKE MY MONEY OUT OFF MY ACCOUNT SO I TOLD THEM I WAS GONNA CALL THE BBB AND REPORT THEM AT THAT TIME I WAS SPEAKING TO A SUPERVISOR AND HE TOLD ME HE WOULD GIVE ME 20 DOLLORS BACK WICH I REFUSED AS I TOLD HIM THE PRODUCT DID NOT FOR ME AND THERE RUNNING SOME KIND OF SCAM
I order the free trial and when I finally received the product weeks later there is no welcome package explaining to me that they were going to charge my bank account 88.90 for a monthly subsription fee. I have contacted the bank disputing the charge because it was unauthorized and contacted the Colon Cleanse 3000 customer support with no response from the company.
I made the mistake of ordering this product on 8/22/09 and I did not receive it until 9/3/09. I only wanted the "free trial" for $1.99 for S&H but I got charged that and $83.95 taken directly from my account without my approval! This is a total scam and you never see there "policy" unless you read the fine print located at the very bottom of the screen! I called to cancel this and ask for a refund of my money, but was told that the charges would not be refunded and they do not accept the product back after it has been shipped. How can you return it before the 14 days expires to get a refund if they say this!!! I have had to close my current bank account and reopen another just to make sure this nonsense does not happen again! This has all been a huge inconvenience, and I just want to warn others out there so this does not happen to them! BE AWARE OF SCAMS!!!
Only about a week after receiving my free trial from Colon Cleanse 3000 my checking account was charged $83.98 and $1.68 for the product. I was never aware that I only had 14 days to try the product. It is unclear when the 14 day trial period started and I never agreed to repeat shipments which they had me signed up for. A half sheet of paper was sent with the trial product that tells you nothing about the charge or the subsequent shipments. I spoke to Eric on the phone and he assured me that I had agreed to the terms and conditions when I entered my credit card number. I specifically remember saying no thanks to the offer of repeated shipments. This is a huge scam. He refused to give me a refund even though I have not had the product for 14 days and was not aware when the 14 days began or that there even was a 14 day trial period. The half sheet of paper says: No refunds are given on any products that have already been shipped. Doesn't that contradict the trial period that they are claiming to give you. How does a free trial become an $83.98 charge?
It did read in fine print that it would be an automatic debit for autobilling...it did not say that they would not be available to call and cancel the autoship! I tried calling numerous times with no answer. It was 3 billing cycles and a "no refund" policy. Even if the product was not opened, refused, and sent directly back to the company.
I also wonder about why they do an autoship. There should be a section that tells you that the recommended dosage is 2 capsules per day and not to use for more than 7 consecutive days...they send a full 30 day supply and then autoship this every month. Are they intentionally trying to encourage that we overdose on this product? I think that it's time that someone step in and shut down this operation. Or they should give the option of:
_______ check here if you want the exceeded recommended dosage
and we are not responsible for any unwanted or detrimental side effects.
_______ check here if you want the monthly autoship at a outrageous markup price...
________ Check here if you think it's our company that is full of crap and needs the detox!
THIS COMPANY HAS CHARGED MY CHECKING ACCOUNT 3 DIFFERENT TIMES IN THE LAST 2 WEEKS.THEY SAY MONEY BACK...
After trying for 3 hours to contact someone, I finally got a rep. He said he was emailing me a cancellation number, & read my email addy to me, which was the correct addy. I'm still waiting for the confirmation email (for about 30 min. now). He was very nice, asked why I was cancelling, & I told him the product didn't work for me. He didn't argue or try to pressure me into keeping the product. My complaint is that the product doesn't work as advertised, & it is a hassle to try to cancel any future shipments, & return what you don't want.
I too feel to the acai and colon cleanse scam. Ordered both as a trial and could never get through using any of their numbers to cancel the delivery of the so called pills. I never did see anything on the website about cancelling in 14 dys. I received one phone call asking if I received my order which I said yes to and then followed with I don't want any more...They hung up before i could finish my sentence. The first thing they ask for is your credit card number also, which I will not give. I know of hundreds of people who have fallen for this scam. I had to cancel my credit card so they wouldn't take any more money...BBB needs to bring them down.
I am trying to reach this company with no avail! I don't want them taking any more money out of my account for this product! Would you please help me so I can stop them before they take anymore of my money.
i was reviewing my checking account and found that i have a transaction pending from a simply cleanse.com for...
Ordered a free trial it didn't come in the mail when it was suppost to. When I called to cancel I noticed they had charged my account anyway for $87.13. When I asked why my account had been charged they said they couldn't give me a refund, but they would cancel my order so that I would not get charged anything further. Gee that really helps alot!
I ordered a trial size of this product for 4.95 and never received the product. They claim to have a tracking number. Does not matter I never received it. Then the next thing you know I am charged with 83.95 for a 30 day supply of a trial that I didn't receive in the first place. This charge was not approved by me. They are thieves and should be stopped. When I called they downright refused to reverse charges or give me the product they charged me for. That is blatant theft.
The company did not disclose the terms in an area that would bring your attention to the big rip off that it...
Not only did I report them to the FBI in AZ but the BBB They tried to charge me for product I didnt...
Colon Cleanse 3000 located in Arizona offers a deceptive "free trial period" that is a nothing short of a...
This company offers a "free trial period" that is false advertising. It does not tell you until you are checking out and entering your credit card information for the shipping and handling that if you don't cancel within 14 days you will be charged the full price of $88.90. The website is set up so that portion is down far enough, so if you don't see to scroll down like I didn't that you don't see the fine print of the "Satisfaction Guaranteed" portion of the ad. Once you've placed your order you do not get an email conformation or anything like that. I just looked for the $4.95 charge on my account initially. The bottle of Colon Cleanse 3000 did not show up until the 10th day of the so called free trial. There was no information with the package...just the bottle of product. I had no way of knowing that I needed to cancel my "subscription" with the company since I missed the fine print on the website. I saw the remaining charge on my checking account today...which is when I called to find out what it is for. The customer service rep treated me like I was ignorant for not seeing the fine print and was no help. I have no doubt that they deal with this kind of complaint everyday. They had no answer to the fact that I only had 4 days to try out the product to see if it worked or not...I haven't even tried it. When I called customer service the line cut in and out the whole time I was on the phone with them. It made it impossible to have an understandable conversation. I have a nasty feeling this is intentional. I am embarrassed by my stupidity...I hope more people do their research before buying this scam of a product! What an unethical company! Sincerely, Elizabeth
They said I had 15 days to call about the product, and they took 85.00 from my account, and refused to give...