I was given a date, a time and a total moving cost. The only thing that was right was the date. The movers were supposed to be there at 9am. They didn't get there until 10am. Finally, the 4 movers came, (only 3 actually worked, which is ok), but the "Boss" and driver was horrible. He came in and asked me about the cost of the move. When I told him, he said it would be an additional $300. He said the price quoted was much too low and that a mistake was made. He said he could move my things for the quoted price but he could only take certain things. The additional boxes and packing that I was promised, was not given to me. I was in tears. I had no recourse since I had to vacate that day. As soon as everything (what they agreed to take) was moved into the storage area, I was asked to sign a document stating that they had completed certain tasks. I refused. I also reminded this horrible man that I have a contract and that I would see him in court. He immediately apologized and asked why I hadn't shown him the contract sooner. I asked him how he could go to a job without a copy of the contract. He then offered to go back and pack and move everything else to storage. After much thought, I accepted. After all, who has time to go to court. And I only had myself to pack and move the rest of my belongings.
I thought I should let the owner know what happened, the person who gave me the quoted contract. (I had not been able to contact him throughout this day.) I eventually got him, Jordan Ross, on the phone. He apologized and explained that this man was new and he was actually fired shortly after, because of another complaint. I told Jordan that I was intending to blog this complaint. He then suggested that he could refund some of the cost of the move, $150. to be exact. I'm still waiting.
So, here is this complaint.
DON'T USE THEM FOR MOVING ANYTHING!
The owner of the company came to my apartment, looked around at the size of my apartment and my furniture and gave me an estimate of how long it would take. At the time I was impressed by this personal and "hands-on" approach and care for my move. The owner then recommended to me based on the size of my apartment what size truck, crew, etc. The contract I signed was based on that hourly estimate after feeling some level of assurance from the owner as he sat in my living room. However, on the morning of the move, it took more than double that time for the job to be complete! They started at 11AM (were scheduled for 9AM) and completed the move after 4PM. I ended up paying almost $700 when we budgeted much less than half of that especially after hearing the owner's estimate. I would have no problem if the time ran over by 1 or even 2 hours but when it went over by more than double, I felt that the owner mis-represented how long it would take. He told me that he was in the business for over 20 years and so I naively believed that he knew how long the job should take. In these tough economic times, it was a tough lesson to learn. I probably won't get any money back because of all the "fine-print" stuff listed on the contract but I just wanted everyone to know about these guys. Don't be fooled, they will try to beat the price of their competition and would stop at nothing to win your confidence but you end up paying just as much if not more if you went with someone else.
I want to be clear that the actual service was great, they wrapped everything and were careful in their delivery but I had a problem with their method of suckering you into thinking it would take a few hours when in reality it's much longer. So beware!