Citi Credit Cards Complaints & Reviews

Citi Credit CardsI will never use it again

Until recently, I was a devoted Citi Card user with decades of spending against a $41, 500 credit limit. I had developed a great payment history, with a zero balance. Last year, I decided to stop using credit cards in general and start paying cash. However, I didn't intend to never use Citi Card again. When Citi Card sent me a statement with their annual $50 fee, I called to let them know I'd not be using the card and could we do something about that fee. After a dispute, I vowed never to pay them their fee for a service I wasn't even using. They kept billing me, assigning finance charges and then reported me to the banks, affecting my credit rating. When I called "Customer Service" to discuss the problem, they informed me that they had closed my account because of my "bad payment history", citing me as a "credit risk", completely ignoring the fact that my outstanding balance was a fee they created and insisted I pay for a service I wasn't using. When I asked them if they wanted my business back-- they said "no, you're a credit risk"!!! While I can understand closing my account, I am appalled at the insistence by more than one "customer service" rep that I was a "bad customer".

  • Valerie Jun 08, 2016

    My payment of $20.00 was due on June 5, 2008. On May 15, 2008, I mailed my first payment of $20.00 to City Cards. When I checked my records (phone) on May 31, 2008, the payment wasn't posted. On June 1, 2008, I mailed a second payment priority mail. When I checked my records (phone) on June 3, 2008 - the due date - none of the two payments was posted.

    Afterwards, I talked to three customer representatives, and explained the situation. All three claimed that none of my payments was received and I would be charged a late fee. The last representative told me that if I weren't happy, I could cancel my account immediately.

    Once I saw a Dateline show, in which a former credit card company associate told horror stories about payments being destroyed in order to charge customers late fees. If there were any doubts in my mind about these allegations back then, there aren't any now. There is no doubt in my mind that Citi Cards intentionally screwed me up in order to extract some money from me, as there is no doubt in my mind that there are many other victims of Citi Cards' unethical practices.

    I suppose very few people realize that when one is treated unfairly, he or she finds a way to balance things, because there should be balance in the world, right? So, Citi Cards treated me unfairly today; tomorrow I will treat someone else unfairly, and then, in turn, he or she will do the same to another. And, who knows, one day the Citi Cards CEO's, or one of the many shareholders', mother or daughter may come to me for a radiation treatment. Believe me, you wouldn't want me to be pissed off, because it may cost you much more than you gained from charging me a late fee.

    0 Votes
  • Re
    reka2011 Jun 08, 2016

    I checked my credit card account online and my APR went from 13.99 to 29.99???? I am just outraged. I called CITI and they advised I was late in April? My payment was due on April 1st and the payment posted on April 2nd which was a Saturday. So the APR went up because of this to 29.99? I have this Citi card since 2007 and never missed a payment or was late with a payment. Also i did not know that if the payment was made a day after due date it is considered late. NORMAL credit card companies don't consider that late and also give a grace period. I have a perfect history with Citi since 2007 so I am not sure how my APR can almost triple. I will make sure I go and report this to the Banking dept and send a copy of this email to them. Also I will make sure I will never refer anyone to Citi. This is horrible customer service and in this economy not what people need. I never received a notification that the APR went up until I saw it on my online banking page. We are in July and the supposedly late charge was in April. I am supposed to get the disclosure regarding any interest rate changes.
    Sincerely, a very dissatisfied customer.

    0 Votes
  • In
    intellex58 Jun 08, 2016

    Reka I could beat my head against a wall explaining to you how a credit card works, but apparently you are too stupid to understand. Just close your account, crawl under your rock and use cash from now on.

    0 Votes
  • Mi
    Mike Cardace Jun 08, 2016

    Reka2011, my name is Mike Cardace and I work for Citi in customer service and advocacy. I'd like to look into this matter for you. Please send me an email, copy in your post from the ComplaintsBoard site, and let me know the best number/time to reach you.

    Mike Cardace, Citi
    [email protected]

    -1 Votes
  • Ri
    Richard78499 Jun 11, 2016

    Citi is the worst credit card company ever, and I hope the dam place burns down.

    1 Votes

Citi Credit CardsRude and unprofessional public relations

RE: Citi Credit Cards

I have had a Citi card (through Quicken) for exactly 7 years and have always made payments, often more than the minimum, on time. I am very careful to take care of my credit rating and have a very good score as a result. In May 2007, I made a mistake, which I discovered as I was reconciling my bank statement. I use Quicken to reconcile, and I pay bills online through my bank. I noticed that the amount paid to Citi that had posted to my bank account was less than what I had entered in my Quicken register. It appeared that I had paid less than the minimum. I researched the problem, including talking to a Citi Card representative on the standard help line on April 30, 9:37 a.m. I got it all straightened out and told the representative I would increase the amount set to go out on June 10th to be sure I covered the shortfall. As part of bringing my finances up to date, I also updated investments and credit cards, all of which are in Quicken. I noticed that on April 24, I had been hit with a $39 late fee. (The due date was April 17.) I was not happy. I called back, at 10:46 a.m., with the intention of learning exactly how long I had had the card and then proceeding from there with a complaint. I called the same 800 number I had called earlier. A woman answered. She asked me for the account number (as usual), and then for my address (hmmm), and then for employment information. At that point, I put the brakes on and asked what was going on. Turned out, my call had been shifted to Collections, a fact I had not been told when I called in or the phone was answered. The woman, too, had failed to identify where she was located. Her attitude was not particularly pleasant or respectful. I explained I had already talked to a representative, had cleared up the mistake, and had already increased the amount to go out on the 10th. (I usually set payments to go out to most creditors from the 9th to the 14th.)

Since then, and I write this around 9:20 a.m. May 5, I have received 6 phone calls from Citi. The most recent was 8:09 a.m., today (Saturday), waking me up. (Thank you, Citi.) Some of these calls were hang-ups; the others were canned messages. I typically don’t respond to hang-ups and canned messages. I think both are rude and if from a company, really unprofessional and a public relations screw-up.

As I write this, I get yet another call (9:49 a.m.). This makes the 7th call in 6 days. It is another canned message. I decide to call back—this is going to be fun. I am told to wait. I am then disconnected, and I get a fast busy signal. Ok. I call again. I am told to press 1 if I want English. I HATE THIS. I believe that only really stupidly run companies ask Americans to press a number to get the native language. I press no number. I then get a jagged and lengthy canned message in Spanish. I finally get an English-speaking person. The call continues to break up. I ask the man who answered to repeat what he said because he is breaking up. He says something I don’t get but that ends with “the problem must be on your end.” Such tact. Of course, it’s my fault, I say, and I hang up. The game continues.

It is interesting to note the amount in dispute. US$9.00. That’s right. All of the above over a measly 9 bucks. The minimum amount due had been $159. I had thought I paid $200; I had actually paid $150. Logic dictates that if I had intended to stiff the company by not making a payment, I would not have paid anything. Despite 7 years of good payment, I have been treated like a common criminal. I could pay as agreed for a thousand years, and 1 missed or partial payment would bring out the big guns to seek me out and shoot me down.

I heard recently that Citi was going to be laying off thousands. This tells me that the company is in financial difficulty. I can see this in the handling of the above situation. It duns good existing customers over a pittance in an astonishing display of wasting resources. And the fact that it would expend such energy to go after such a small amount—and remember, I had already taken the initiative to handle the situation—indicates how desperate it is for money. Add to that the income it derives from levying late charges—it has no incentive to act differently. I suspect that it treats others of its existing customers in a similar fashion, thereby resulting in the loss of such customers and bringing about a further erosion of its money base. One could argue that other similar companies act the same way, and that would likely be correct. But that does not make such behavior right (or even smart).

It is usually a lot easier and cheaper to keep current customers than it is to get new ones. And yet, I get offer after offer for credit cards from various companies, despite my having specified to the various credit bureaus that I was NOT to be contacted. And I don’t recall when Citi last did anything for me regarding this card (except raise the interest rate, which is definitely not something in my favor). By its own actions, it destroys any loyalty toward the company or incentive to do future business with it—this is not intelligent behavior.

There is simply too much competition out there for any good-paying, honest person to have to endure such bad behavior from a credit card company. If I could find a credit card company whose management demonstrated the intelligence to value its existing customers, I would be a happy, and loyal, customer.

As soon as I can, I will pay off this account. I understand that it is actually better for a consumer’s credit score for that consumer to keep open inactive accounts. In this case, I will make an exception. When I am ready to pay off the account (likely in a few months), I will happily cut up the card and send off the pieces to the company with instructions to close the account and never contact me again for any reason whatsoever.

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