After numerous letters to the customer service department regarding a bogus fee of $25 for not paying minimum balance I still have not had a proper response. I have received nasty letters saying I don't pay my balance in full,
I am done with citicard. I pay my balance in full every month less any credits or bonus credits provided. When the balance is $21.95 and I pay $21.95 that is paid in full. I am not paying a random penalty of $25 plus interest charges.
I have asked for an itemized statement showing where and when I did not pay my balance in full. Never received because it does not exist.
Additionally, citicard keeps reversing a credit received from a vendor. I returned the item and luminess air did give me a credit. The executive office called me on this matter and said the credit was provided permanently by citicard and there would be no further issues with this credit. Not true. It came up a couple of months ago again.
I have had a CitiBank Visa card for more than 15 years with excellent credit. In addition, some years ago Citi purchased my Sears card - which I have held for nearly 25 years, again with excellent credit, and which currently has a zero balance. Further, Citi purchased my mortgage quite some time ago, which is 15 years in, and again, excellent payment record.
A couple of months ago a payment to my Citi Visa card posted *1* business day late to my account. Citi immediately put my account into default status and raised my rates to 25%.
Repeated emails to Citi asking if my track record as a longtime client had no bearing in this were simply met with repeated replies of their "policy" that any payment received late immediately results in default status - no exceptions or consideration for how late the payment is received, or longtime good customer status. The only concession they made was to tell me that I only had to pay the increased rate for 6 months instead of 12 before my account was restored to current status.
My final message to them was to indicate that due to their inflexible and in my opinion, unfair policies, I will be paying off my Visa, closing both my card accounts, and refinancing my mortgage elsewhere, as soon as possible.
Citi card sent me a notice notifying me that they where increasing my rates to 0ver 29%. Their claim was based on a one time only late payment that was 5 days late. Not due to my payment but a security update in my payment system. They did allow me the "OPT out" alternative action.
I called, discussed the agent could not understand why i received the notice and claimed over and over again, either i was incorrectly reading the notice or it was a mistake.. As i pressed that I could read and please check, after 4 minutes of being on hold the agent came back on the line and apologized that the information was correct and could he offer a credit or anything to keep me as a customer. I relayed that
if my interest was going to increase to close to a 30% apr then no i was not interested and requested that i "Opt out".
Two days later I received a very informative "heads up" from my discover card, which informed me that the "new federal law and regulations" would not increase my APR on existing balances.
This makes me wonder - according to the "NEW federal law and regulations", which are not being broadcast to the public, DID CITI CARD TRICK ME into opting out before the the legal date of the NEW federal regulations????
I had a citi cards, I ended up getting divorced and didn't have a job. I couldn't make payments on this credit card. It went to collections, the people there were so rude the way they talked to you, i haven't recieved a statement in almost 2 years. They put a leverage on my name and as soon as i started a checking account they wiped all my money out of it. I am out 1040 dollars. Nobody can get it back. I have tried contacting them many times trying to come up with a payment plan and they won't do it.
First let me start by saying I have a credit score in the Excellent range.
The first time I had a run in with Citi card was last year. I was paying my bills online. due to thier s-l-o-w website the payment didn't process until 12:01 because my payment was 1min. late, I got hit with a late charge and my interest rate went to the default on the entire balance. I went round and round with thier so-called "customer service" for days, spoke to a supervisor, and then the supervisors supervisor. they finally removed the late charge, but did nothing about the interest rate.
now, I am in the middle of arguing with them about a new problem. by bill has bee 89.00 for over a year. I paid my bill online two weeks early. I paid 100.00 when I received my statement, my payment had gone up from 89.00 to 102.12 contacted Citicard and still have not gotten an answer to why they raised my payment, and went online and paid the 2.12. they still hit me with a late fee, and raised my interest again.
I was p.o.'d called them up, asked for a supervisor, and then the supervisors supervior, but still no satisfaction. I have had a Citi account for over 12 years. I have never been late with a payment except the 1 min. mentioned earlier. I always pay more than my minimum payment.
I told customer service that I was going to find a lender, borrow the money to pay off all my Citi accounts, close them, and if they ever contacted me again I would sue them for harrassment.
If you have a Citicard, run, don't walk, get your card, cut it up, and find a new company to deal with.
I pray every day to God that he arranges for Citicorp to go out of business. (I'm a Minister) and avenge what they are doing .
It is my hope that enough people read this and abandon them, they may wake up. I am also looking into the fact that the interest rate they are charging me is illegal in my state, and I may very well have a case... any lawyers out there want to take the case please contact me. [protected]@hotmail.com