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The good, the bad, and the ugly - discover what customers are saying about Chubb Fire and Security SA (Pty) Ltd

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12:53 am EDT
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Chubb Fire and Security SA (Pty) Ltd Chubb security

Chubb Security appear to have ridiculously poor (to literally non existent) client management systems. My experience has been as follows:

I signed up for a 3 year monitoring and response contract (September 2013) which included an alarm system. I was informed that after 3 yrs (August 2016) the alarm system would be mine and that I would be charged a reduced amount for monitoring and response. What I was not informed of however is that Chubb would continue charging one the full amount if one did not specifically reach out to them via email and inform them of the lapse of the contract. Nor was I informed that one's emails (sent Oct 5 2016) would be ignored and one would need to contact them directly to ensure they view and process the request or continue to be charged the full amount.

The service agent also clarified that they "do not have a system to monitor client contracts" (sic) and that they simply keep charging the client the full amount until the client realises they are being exploited. They also see no problem with stealing from clients in this manner as they believe the contract signed allows them to do so. To top it off I will be charged the full amount again for Nov 2016 as they failed to process my request after following their instructions.

Surely a multinational company cannot operate and abuse the interests of their clients in this manner. They refuse to reimburse any amounts drawn from the account and view the, aforementioned, reduction as a "potential" goodwill act. In other words they see no reason to reduce the amount debited and do so "only out of the goodness of their hearts" even though they clearly inform one of the reduced charge when signing up.
This is a company willfully exploiting its clients.

The only possible resolution here is for Chubb to reimburse all amounts above the basic monitoring and response debit withdrawals for the month post contract lapse and for Chubb to be forced to put in place basic client contract management systems to prevent them (illegally) exploiting clients.

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8:57 am EDT

Chubb Fire and Security SA (Pty) Ltd Security

I had a break in in January, 2015 the thieves had 7 days to take all our valuables, the factory was closed for the annual shut down. Chubb's excuss was that our system was old and they never received an alarm activation. They did put notes on my front door to say that they had done an inspection and found nothing wrong. The guy must have been blind as the front gate had been damaged and removed from it rail. Now I have replaced the old system with a new one, which I was told would have none of the problems the old one had. Since January, 2015 the system has not worked properly, I have logged many complaints received ref. no. and given ref. no when the technician would come out. But no one arrives. My alarm is still not working properly, but I pay my fees every month without fail. From a very disappointed customer.

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1:17 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Chubb Fire and Security SA (Pty) Ltd I am still waiting for my refund

I apporached Chubb SA for a quote for an alarm system, as I thought they were a reputable international company. I received said quote on 19 May 2012, as this was a very urgent request we accepted immediately and paid the 50% deposit. The first delay was the completion of the contract because the agent was too busy. He never got back to me and I was the one running after them to get feedback. Surely this is not how customer service works? Then I got informed a few days later that we couldnt be helped. On the 29th I contacted them again and spoke to Joy Anthony and asked what the hell is the hold up as I was assured that everything would be sorted out in the previous week. I was then asked to supply my bank details (which they bloody well have on the contract, if they used their eyes) then I was assured that it would take one week. I waited and a week passed. I then contacted them again on the 6th June I spoke to Christopher Weyers, where they "couldnt find my paperwork" then later I was assured that "i will push your refund through for payment release tomorrow morning" up unitl this very moment I am still waiting for my money! I want this sorted out immediately! GET IT DONE!

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