This is NOT a complaint! I feel that it is only fair to respond to all of the previous complaints list here. I have now ordered AND received ALL of my items. I had order a pair of Prada boots a few months back before I had read all the "complaints" about CDT. Fortunately that transaction was flawless. I received the boots within a week of placing the order and was very happy when they arrived! It was then (after I had placed and received that order) that I started to read/see all the awful reviews about this shopping site. I felt very fortunate that my transaction had gone through as promised. I began to communicate with CDT (I unlike others received an immediate reply to ALL of my questions and concerns from the owner). I then found the most perfect pair of Dior shoes on CDT's site and wanted so much to purchase them but again I was hesitant. (BTW, I saw the EXACT same shoes on another site for twice as much). I started out by purchasing an inexpensive (adorable) tee shirt and it arrived with NO issues. After receiving the tee I decided to roll the dice and buy the shoes (substantially more expensive). I am very happy to report that I just received them, I completely LOVE them and I am SO happy! CDT did everything that they promised and I can assure you that I will be buying from this company again!
Ordered a watch. received an empty box with no watch in it!!! after almost 2 months of trying to resolve the problem still no answer.reported to my credit card company to let them deal with it. I did everything the company asked me to do. that included sending the box back like they instructed. they received it and signed for it. still no seponse after emails. the only response is (WILL GET BACK TO YOU SHORTLY). so finally called spoke to someone and got the same response. still nothing!!! its been no another week.
Don't do business with this company!!! They sold me a pair of boots that they didn't have in stock and have not refunded my money back. It has been almost a month since I placed the order, they called me the next day to let me know that they didn't have the boots and would issue a credit to my Visa, but they never did. I have contacted them over 10 times in the past 2 weeks getting no response. I have sent emails, filled out their comments page, called and left messages (no one ever answers the phone!) and I finally got a response 3 1/2 weeks later, by email saying that it will get done some time mid-next week! Which at this point it is hard to believe anything they say!! This has been a nightmare, so I just want warn anyone who is thinking about making a purchase from this company - Don't Do It!
I returned a pair of shoes to this company from London, England which were signed for by V.Golden (I have the documentation from DHL to support this information) on 28th October 2008. To date I have sent numerous e-mails to the company, having followed their returns procedure to the letter, and surprise surprise I am not closer to receiving the credit due to me. I am awaiting a response as to whether they pay interest on the funds that they are FRAUDULANTLY keeping in their bank account - I am told that it is an act of fraud because their documentation clearly states how to follow procedure of returns and when they will make the refund/credit. IT IS NOT WORTH THE PAPER IT IS PRINTED ON.
LEGAL ACTION IS NOW BEING TAKEN AGAINST THIS COMPANY FOR THE RETURN OF MY MONEY.
THEY ARE NOT WORTH A LOOK - FOR AN EXCELLENT COMPANY WITH FANTASTIC FASHION AND THEIR SALES TEAM ARE FIRST CLASS, TRY
Net-a-Porter.com. They ship worldwide and cannot do enough to help. Exchanges and refunds are never a problem should the occasion arise.
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