$25 cancellation fee when you use the option that allows cancellation. Your credit card is charged immediately but refund may take up to 12 weeks. What a bogus operation. Took 15 minutes on the phone to cancel and be put through the nth degree by some person who I could hardly understand. Will never use this service again.
I should have known better. I "found" a room in a city where every hotel room was already booked due to a large event. My credit card was immediately charged, only to receive an e-mail that my reservation was UNCONFIRMED. I tried calling the customer service number at cheapostay several times, only to get a busy signal or simply cut off. When I finally did get a rep on the phone, I was again cut off. Upon reaching another rep, I was told, that they were TRYING to get me a refund on my credit card and I should get it within 48 hours. Hello????? I never even had a confirmation requiring a cancellation. This is the single WORST company I have ever dealt with. I am kicking myself for being so stupid. Who knows if I'll ever see that credit, and it was no small amount. This is absolutely being reported the the Attorney General.