I ordered merchandise with the website's Live Chat, confirmed what I wanted and they told me that is what is ordered. Well, what was shipped to me was not even close to what I wanted. I spent about an half an hour talking to someone that was very difficult to understand. At first she tried telling me that the products were what I ordered; to which I refused to let that shady scenario fly.
Then I was told that she would okay the return but that they would email me shipping instructions to return the products within 4 days. I received the email in 4 days to find out that even though they made a mistake and shipped the wrong product, I am paying for the shipping...both ways!
Also, it will take up to four weeks to get a credit for the product; however, my account was charged immediately for the products! As a frequent internet shopper, I have never experienced such unethical business practices.
I order a brake part and was told it would ship immediately and arrive in two days. It was not shipped for two days and then they send a fuel pump. They demanded I return the fuel pump, reorder my brake part and wait until they received the wrong part back before they could refund my money and then would have to reorder from scratch...supervisor was almost impossible to get on the phone and then he also gave me a song and dance about their "procedures". They had zero interest in making this right. Do NOT do business with this company. They told me they would email me a shipping label to return the wrong part and then did NOT do so.
I am disabled and on a fixed income, they didn't care.
I will be pursuing fraud charges to get my account credited with my bank