The quality of their service is mediocre but their Customer Service is the worst you can find around. They are a bunch of incompetent idiots. They disconnected my service by mistake then wanted to charge me a reconnection fee. I sent them packing. Now if you ever have a technical problem, you are heading for pure hell. All their techs act without any coordination or knowledge of the equipment they handle. DONT GO FOR BRIGHT HOUSE, YOU WILL REGRET IT!!!
We have been w/ B.H. for several years and are cancelling our services due to the lack of customer service. Anytime we call they treat us as if we need them more then they need us (paying customer)! I do not believe I have ever dealt with a company that seems to teach their reps how to make a customer feel unappreciated. We are done! By the way their appointment guarantee is a joke and they can keep their $20!!!
i was looking to buy i new washing machine for my flat. As i cant go out much due to bad health i often ask freinds or family to keep an eye open for bargains, so when i was told of a washing machine for sale in bright house for only £99.00 you can imagine my surprise so i phoned them and they confirmed this, so i made arrangements to go and buy this, when i got to the shop at my expence there it was manegers bargain £99.00 so i rushed over to the counter only to be told that it had been sold, much to my dissmay, so i pointed out to the maneger that it was false advertiseing and also miss leading leaving the for sale sign up and that i had traveled all the way to his shop because of it when he then told me in not so many words tough and that he would put up a sign when he felt ready and not before and when i said that i would inform trading standards he said go ahead, ive never felt so angry as to the way i was treated and would like to know who else i can complain to thankyou
I had BH installed at my house when we bought it in Winter Haven. All was OK for a while. The HD DVR started dropping the programs we had set up to record our favorite shows. This was a consistent problem, so we drove the box back and swapped it. We ended up doing this at least 3 times. I finally asked for the supervisor. 20 minutes later he comes out. I explain my dilemma. He tells me they get their equipment from China, they're not responsible for how it works. "If you buy a Toyota don't you expect it to run?" I tell him. He doesn't want to hear it. So finally I get a box that works for a while. My daughter and her boyfriend come to watch the Super Bowl with us. (last year) I have it recording so we can eat, and get snacks and have restroom breaks. Well, the TV goes live and we can't rewind it. This happens several times. The recording is GONE. So. we missed several good drives and it ruins the game for us.
Right after Thanksgiving we had a house fire and had to move into a rental. I can't get FIOS so I'm forced to go back with Bright House. I did not want to do this, but I had no choice. They installed full service- phone, internet, and TV. Right off the bat we have internet connection issues. They come right out and work on it. Our wireless connection is VERY intermittent. It goes on and off all day and night. To date, six weeks now, they've been here no less than 18 times. Last week a service tech worked for 2 hours and found the cables were wrong in the attic. Designated line went to TV, not the modem. All was well for about a week, then we're back to the intermittent connections. Bright House send Knight back out to switch the router. He goes through SIX routers before he found one that worked. Yesterday that router started the intermittent connection. Today Knights comes back and tells me it was fine. When he leaves my son comes in and tells me he's offline. I catch the tech before he can pull away. He comes back in. He says I need to get a wired phone, that the wireless phone is my problem. He says Bright House is OUT of routers so he can't exchange it for me, and leaves. So, I'm back on the phone complaining and the circle starts once again.
Also, Sunday my DVR went on the blink and I missed the third quarter of the Super Bowl. We drove to BH Monday AM and traded for a new one. It wouldn't load programming, so they had to send a tech out with another one.
I CAN'T WAIT TO MOVE BACK TO MY HOUSE AND GET FIOS AGAIN!
Larry in Winter Haven, FL
The digital cable service is a joke. They recently "upgraded" the cable boxes and I have had nothing but trouble ever since. The cable will suddenly go in and out. The screen just flashes, making it impossible to watch anything. I love spending money on something I can't watch! I have contacted customer service on multiple occassions. They have given me a new box, reinstalled the software and sent out 2 workers thus far. Nothing seems to fix it. It's not my brand new tv, it's just their ### service. The one guy that came out did admit that the signal was not being sent out properly, but the second guy said that everything was magically better the next day. Needlesstosay he was either a complete ### or a liar. Still can't watch tv in my livingroom, there are recorded shows I would like to watch right about now. I am sick and tired of Bright House and their ### service. I am looking to switch to AT&T U-Verse.
We see big TV announcement of this company saying that JD Powers gave them an award for customer services, I just called JD POWERS to find out how they do get the rates to say that because I'm a customer of Bright House since 2004 and never, never received a documentation on how to rate the service of this company.
It is very interesting to see how this big company play in a role one with each other to get more people to join them.
Brighthouse make me loose 2 days of jobs already and when you call to customer services, if you talk with a supervisor or a regular employees they always told you "I Don't know", "I'm Sorry I cant help you" and things like that. It is really dissapointed.
After having Brighthouse Networks for 2 years we moved and so I transferred service so I could keep my e-mail address and we have never had problems with Brighthouse. Well, HUGE mistake. We had to get a new phone number because we were changing area codes, they came the next day of calling to install the cable, ok, fine. A week later our telephone was supposed to be activated, I called daily to see if they had our new number yet, the answer was always no, it will be tomorrow. Well, the day before it was to be activated I called and still no number so I questioned them. The rep got very testy with me and cut me short. Well, the next morning I called back, still no number and guess what?????? The work order had never been put in!!! Needless-to-say I was beyond pissed!!! They said they would push it and get it activated the next day (like they were doing me a favour) I asked several times for a supervisor to call me back and never heard from one. The next day it was 1pm and our phone was STILL not working so I called back yet again. Apparently it had a problem AGAIN and had to be reset. Finally that day the phone worked, well we have 7 jacks in our house and guess how many work... ONE!!! Of our 6 TV jacks, 4 of them work, and I've given up on calling. The last two times I called I demanded to speak to a supervisor immediately and got put on hold for 15 min at which point I hung up because I don't have all day to sit on the phone waiting. Bye bye Brighthouse, I switched to Verizon!